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Pavers England Complaints & Reviews

www.paversengland.com
2.2
Updated: Jan 10, 2024
Complaints 138
Resolved
59
Unresolved
79
Good! Pavers England values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pavers England step up their efforts to fully resolve all complaints 👍
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Pavers England reviews & complaints(138)

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P
paulbilli
Jan 10, 2024
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I placed an order (No. P[protected]) for these shoes on 20 Oct 2023.

Initially i was very pleased with the fit and they were comfortable to wear, and I then ordered a second pair which I have not yet worn.

Unfortunately 2 months later on 21 Dec 2023 these shoes became unbearable to wear as the the fabric inside the heel support of the right shoe had worn away and the plastic stiffening became exposed presenting a sharp edge. I found walking and driving very painful as the plastic edge had caused a blister.

I am therefore returning these shoes to you due to their poor quality of manufacture, and I expect to receive a full refund of £118.00 in respect of both pairs.

Please send me an address label to my email address: [protected]@hotmail.com. Thank you.
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    P
    peter f
    May 31, 2023
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    Address: uk england on line sales ref 3200392

    I bought shoes on pavers .uk on line site ref 3200392 on 13 th may 20/5/23 there stuck in hawkes bay customs post with wrong paper work for export pavers are aware of it .irequested a REFUND got no answer to my request im still waiting no answer to me by any one at pavers .uk on line sales what more more can i say REFUND REFUND please
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      D
      [email protected]
      May 18, 2023
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      I purchased shoes by them and it uprooted in 3 days from bottom and has exchanged by them but new shoes uprooted again and now no one is replying or attending call or email no one is giving answer so i want refund and want to give back their shoes
      +2 photos
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        L
        Lethakp
        from Lucknow, Uttar Pradesh
        May 15, 2023
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        Address: L-126, Domestic terminal 2, Firs Security Hold area,CCSI Airport , UP , Lucknow, India , PIN:226001

        Product damage within 8 days of purchase.

        Receipt no.: PVE072P[protected]

        Employee name : Zahoor Malik

        Date of purchase: 06/05/23

        Item name: BZLMU22103 NAVY 7 (40)
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          G
          Georgezgm
          from Hyderabad, Telangana
          Nov 11, 2022
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          Address: ZGM, Bowenpally, Hyderabad, Hyderabad, Telangana
          Website: Apostlekvgeorge.com

          Attention #
          Myslef Apostle KV George, A public preacher, musician and an extensive traveller…
          One of the foot wears which I very much liked and wore repudiated my honour, as its sole got damaged, worn open in between my walk, i had to go barefoot..
          To the bitter experience it was Pavers England, that I purchased from one of your company outlet in Tirupati Airport.
          I expect the company to compensate for the shame and grievance that I had.., before I bring this to a Public tweet.. and posts in Social medias

          Respectfully
          KV George
          +91 [protected]
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            D
            Dawn Eves
            Jun 12, 2022
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            My order

            Having made a order with pavers online RE: Re: Order [maxid:[protected]] it was a pre order which was due in on the 22/5 this date went by had no update from pavers I then had to email and ask what was going on was told it had now changed to 10/6 still not told this yet again I have had to email because it is now the 12/6 and still not had update I don't think it's good enough they should treat people like this they are happy to take my money...
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            D
            Dr. Sompal Singh
            from Moradabad, Uttar Pradesh
            Mar 4, 2022
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            Address: B 26 gaor Gracious, Gaur Gracious

            I bought new shoes from the website of the Pavers England and after using 5 days the shoes sole if detached from the leather and I bought the shoes online on 25 February and they were delivered on 28 February and after 5 days the sole is getting detached from the leather So I want to return the shoes and want to replace the shoes with new one .
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              G
              Gopalakrishnan K B
              Dec 20, 2021
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              I am a regular customer of Pavers. I got attracted by the ads on the above product. I have been tracking the product with a view to buy for the last almost two months. Pavers have virtual ad blitskrieg on the product which is not available available for sale except size 6 which is of no use to me. I have spent so much time with no result. I am disappiinted
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                M
                mnvora
                from Mumbai, Maharashtra
                Dec 8, 2021
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                I purchased Pavers England shoes from a mall in Vadodara in early 2020. These shoes were cared for very well during covid times, as it was very sparingly used. Unfortunately, its sole started coming out without any wear and tear also. That's very disturbing. Kindly help how it can be resolved.
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                  A
                  Anees Thoufiq
                  from Gurgaon, Haryana
                  Dec 1, 2021
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                  I bought a handbag from your brand. It din't even last me 6 months within 3 months the skin of the leather is started ruining.please gimme a solution. I heard good reviews and rhen only decided to purchase this is my first bag from ur store.please solve this problem asap. Either i need a new bag in same model or pls do as possible .I cannot leave a penny not even using for 3 months and its getting damaged already went to store and asked about it but there is no response
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                    0507 Vishwadeep bhoite
                    Nov 6, 2021
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                    Address: B 204 tulsi complex new. D p road katrap badlapur(east)

                    Slipper's border manufacturing defect . Getting crack on slipper and side strips.
                    I bought this product from hydrabad airport. Recently 2 month ago.
                    +2 photos
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                      S
                      Siali
                      Aug 24, 2021
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                      Address: 7/501, Deepak Delux, Sahara Grace, Jankipuram, Lucknow,226021

                      I had Purchased a pair of Men Leather shoe ( number mentioned BIMS05101 6. Bill is not with me . Hardly i had used for maximum 10 times in a very sopasticated party. It was kept in shoe rack during Pandemic, because everyone o[censored]s were ristricted for movement.

                      today i wore it for a corporate meeting of mine ..what i see that the sole started melting like and flakes atarted comming outof sole and chipped off from many places. it was very embarassing and i neverthought of such moment from atleast such a reputed company.
                      ypu are requested to kindly look into the matter and kindly give a suitsble remedy by either replacing or repairing if possible
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                        G
                        Gity
                        Apr 10, 2021
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                        I brought a pair odmf mules on 22/ 10 2020 via amazon.
                        The footwear is comfortable but after 5 to 6 uses the material is chipping of.
                        Its brand new as you can see in the images.
                        I didnt expect such inferior quality from a reputed brand like pavers england.
                        Please lmk where i can send it so that you can Q C the item.
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                          Ayush00
                          Apr 1, 2021
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                          I hv placed an order of a bag and it was prepaid but suddenly after paying the amount i received a sms of cancellation of order but i didn't received my refund yet
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                            A
                            abhinav_0290
                            Feb 19, 2021
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                            Address: E-113 Bank Colony, Murlipura Scheme, Jaipur 302039

                            Dear Sir,

                            In reference to the attached invoice it is highly regrettable that i have not received the shoes pair despite elapsing so much time after making the payment.

                            This kind of service is never expected from a multinational company.

                            Your lethargic attitude has cost me a lot and I am forced to take legal action against you at your cost for the inconvenience caused to me for not delivering the shoes on time due to which I am forced to used old teared shoes in business meetings even after making full payments. Tell me what the benefit of purchasing the shoes from Direct company store at Airport. Now i will be forced to complained to airport authority of India to take serious action against your company.
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                              C
                              Caren07
                              Jan 7, 2021
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                              This is with regards to my order no PE1918250 purchased on 12th Dec . I have returned the order via blue dart on the 15th Dec through your return option and there is no sign of the refund, I have written several emails to [protected]@paversengland.com and I only get a hold response... am very frustrated with your horrible service. I want my refund and am not going to wait any longer .
                              Pavers England customer support has been notified about the posted complaint.
                              Jan 07, 2021
                              Updated by Caren07                               this is with regards to my order no PE1918250 purchased on 12th Dec . I have returned the order via blue dart on the 15th Dec through your return option and there is no sign of the refund . Could you please check and confirm on the status . I have written so many email to your customer care email add but no response other than a hold response and totally frustrated now and want my money back Appreciate a response.
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                                S
                                Sanjay wale
                                Dec 30, 2020
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                                Address: 170/B5, Sky Avenue, Alto Betim, Goa

                                Approximately after two years o[censored]se, sparingly used, the soles of the shoes just came off while walking. It was all degenerated and powdered.
                                It is a clear case of manufacturing defect and the shoes need to be replaced. Tha cost of the shoes is Rs 10000/-. The same were purchased from Your store in Goa airport .
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                                  L
                                  Lalita Mahajan
                                  Dec 1, 2020
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                                  Address: D-13 D S SUMANGAL Flat No. 2 Kasturba Housing Society Airport Road VishrantwadiNear Dr. Belsare ENT Hospital

                                  I have purchased the chappal from your shop located at Pune Airport, and it needs repair of sole. I visited your shop at Phoenix Mall, but it was close, and when I called up your customer care no. they said that shop is temporarily close.

                                  Pls guide me what next steps I need to take to get the same repaired.

                                  Thanks and regards,

                                  Lalita Mahajan
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                                    S
                                    Sanjay.L
                                    Nov 20, 2020
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                                    I had purchased two pairs of shoes from your EXPRESS AVENUE store about a month ago. I was shocked to notice on reaching home that one of the pairs was defective with the inner sole peeled. My CUST ID is 1002370,
                                    bill no 029/2. I got the same replaced after continuous follow-up for a couple of weeks. Meanwhile I used the other pair and found that the inner sole of the same started peeling as seen in the attached picture.
                                    Please do the needful at the earliest and replace the same.
                                    +1 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Pavers England customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 21, 2020
                                    Pavers England Customer Care's response                                     Dear Sir, we regret the inconvenience caused to you.
                                    Could you please email the complaint to [protected]@paversengland.com along with your contact details.
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                                      I
                                      Ilavarasu A
                                      Oct 28, 2020
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                                      My online order for reversible belt hasn't been executed till today despite making full payment. we have written several mails to [protected]@paversengland.com without success. please find below the details of my address & order.

                                      Customer information
                                      Contact information
                                      [protected]@gmail.com

                                      Shipping address
                                      ANANDAN ILAVARASU
                                      ANANDAN ILAVARASU
                                      37A, PSK NAGAR
                                      626108 RAJAPALAYAM VIRUDHUNAGAR DISTRICT TN
                                      India
                                      ‎[protected]
                                      Shipping method
                                      Shipping Charge

                                      Payment method
                                      Razorpay (Cards, UPI, NetBanking, Wallets) - Rs. 2, 045.00
                                      Billing address
                                      ANANDAN ILAVARASU
                                      ANANDAN ILAVARASU
                                      37A, PSK NAGAR
                                      626108 RAJAPALAYAM VIRUDHUNAGAR DISTRICT TN
                                      India
                                      ‎[protected]
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