Pavers England — shoes got damaged in 4 months..!!

Address:

Mumbai City, Maharashtra, 400706

I have bought pavers leather shoes from your shop at inorbit mall, vashi, navi mumbai on 14 th oct 2017. With 4 months o[censored]se it’s sole got damaged. I have contacted shop and they told me that they can’t help me and for replacement i should contact customer care.
It is not all acceptable getting shoes damaged with only 4 months o[censored]se after paying hefty amount.
I want replacement for my shoes as early as possible.
Kindly consider the case.

Regards
Dr vishal
Navi mumbai
[protected]