Pavers England — soles of the shoes got cracked and split across the instep

Address:

Ahmedabad, Gujarat

I have purchased shoes on 11th september 2018 from one of the showrooms of pavers england. I have paid rs. 2999 for the shoes. Few days back soles of the shoes got cracked and split across the instep. When i approached the salesman at the showroom, he carelessly argued that they are just service provider and need to contact their customer care number and email. I call their customer care which got unanswered even after several attempts. I also send them email regarding the shoes with bill details last week and haven't got any reply.