[Resolved] Pavers England — tear of leather on my formal shoes | |||
Hi this is shivang ganatra. I bought a pair of shoes from kurla phoenix showroom and it is been around a year the leather has been torn. The shoes i have brought were almost costing rs 10, 000 and it was promised that any thing happens to your shoes we offer a life time warranty. I have already submitted my shoes to kurla store at phoenix and the revert comes that we cannot do anything. Is this the service that such a brand provides to it's customers. The damage is caused by just wearing shoes for a year and the leather is torn and we speak on quality of products. Check the state of shoes in a year worth rs10, 000 where it is only used for office use. Please resolve my issue. Awaiting for a kind reply. Regards Shivang ganatra [protected] Was this information helpful? | |||
May 19, 2018 Complaint marked as Resolved Pavers England customer support has been notified about the posted complaint. Verified Support Apr 16, 2018 Pavers England Customer Care's response Dear Sir, We understand your concern. Post further inspection of the product, we regret the damage is a part of wear and tear. Alternately, it is a Dec 2016 purchase at discount value. We regret we will not be able to offer an exchange or any other alternative against the same. We deeply regret our inability to assist you in this concern. Regards, Pavers England | |||
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Santacruz, Mumbai, Maharashtra, India - 400055
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