Payback — Fraud - Debited 20k from my ICICI bank credit card

Address:

4th floor, office no: 909, Raheja Center, Narimon Point, Mumbai -500021

Hi Team, I recently ( dated 16/7/2020) got a call from the Contact number : [protected] Name: Mohit Dubey, Employee Number : 336094 Address : 4th floor, office no: 909, Raheja Center, Narimon point, Mumbai -500021. He addressed him as a representative from “ICICI Rewards / Payback” team and he said that our ICICI Account has eligible for a payback of Rs.9, 500 and to claim that, I need to give him the Card Details. I ignored him at the first time and I said that he is not from the bank as the bank people won’t call asking for the call details. For that, he said it’s a new reward programme announced in the bank and hence calling the customers directly. Actually I am Jobless because of " COVID-19". So I thought the amount Rs. 9, 500 would be of help for my regular expenses and gave him my “ICICI bank credit Card”. Within few mins, he asked for an OTP and when I refused to share, he said that is the process to claim the REWARD points and once they are able to successfully make some transaction and only then they can process the PAYBACK amount. Hence, I shared him the OTP, and he had purchased around RS.21, 024/- from the card. But after that, he said there is some problem in linking the PAYBACK amount to the Credit card and asked me to give another card details. This time I refused and demanded him to give back the money which he had swiped / used for purchasing. He again called me asking that to share any of my friends or family numbers card details so that he could help me to complete the transaction of redemption of 21024/-Whenever i tried to call him back on the same number they just blocked my contact number and not answered. He said he can’t give the amount and asked me to file a complaint if needed and NO ONE CAN DO ANYTHING. I have recorded his complete call and told him that i will file a Legal complaint but he is not even cared about that. I request you please look into my request and take some necessary actions against the same. Awaiting for your reply. Thanks Sairam