Payback Complaints & Reviews

On 4th Oct I had done a transaction which was failed, amount 926 debited is still not credited back into my account. Customer care number doesn’t take me to talk to executive it just keeps saying invalid input. Email complaint no response received. Pathetic service from paybak...

On 25th April'22, I also got cheated and 43 k debited from my 2 accounts and 20 k from my credit card I got a call from kanika sharma ( e code - 336029 ) and priyanshi ( e code - 336025 ). Please resolve d issue refund my amount. I have already registered complaint....

I have been calling pay back since past two weeks about my points, but all my complaints are being ignored. I have spent well over 100rs just overthe calls with customer care who is just saying that they would connect my AMEX payback card and do it right away. I'm frustrated right now and extremely dissatisfied with the service being provided to me, I'll suggest never to go for payback card....

Over the past one week, my Payback points linked to my official ICICI Bank, have all suddenly vanished from my account. I have tried reaching to customer care also. But, to no respite as they don't even pick up the call. The official number just says "The number you have called is a higher call rate number, premium charges may apply". The call disconnects after this. The alternate contact is also not reachable. Cannot find any alternate mail...

I have got a payback points of more than 2000 which had tie up with my icici bank account. I am not able to redeem the same. The webpage is not supporting for the redemption....

Hi Team, I recently ( dated 16/7/2020) got a call from the Contact number : [protected] Name: Mohit Dubey, Employee Number : 336094 Address : 4th floor, office no: 909, Raheja Center, Narimon point, Mumbai -500021. He addressed him as a representative from “ICICI Rewards / Payback” team and he said that our ICICI Account has eligible for a payback of Rs.9, 500 and to claim that, I need to give him the Card Details. I ignored him at the...

I had received 1000 points, but not able to redeem Promo points received from central. As all the pune stores were closed . also the Pay back team have fake reply that they are credited in my pay back account which was not the case. Horrible team pay back is having. even after providing them email from their own official I'd, about crediting 1000 points wit extended validity. They are asking 4 a proof. ??????????? what sense does it make...

During the great amazon sale from 29th sept to 4th oct, i shopped for rs.1800 from payback app,
According to payback i was supposed to receive 28 payback points for every rs.100
I shopped for rs.1800, but i did not receive any payback points which were promised.
I tried to contact them regarding this on the same day and one day later but no reply from them.
They told me they would contact me but again no reply.br...

I was given gift vouchers of "peter england" and "raymonds" worth rs. 6, 000/- by redemption of payback points earned, in the month of march 2019, which was are valid for 6 months. However, there is no system in place (Either thru sms or email) for reminding the expiry of validity. I could realize only yesterday that the above vouchers were expired after going to the shop, that vouchers expired on 18/9/2019, just one day before. I request...

I had placed an order via payback app for a 3 ton bottle car jack by using the payback points accrued. Received an email with order #[protected]. I have sent multiple queries regarding shipping information but have not received a response. I have not received the product ordered and my 6759 points have been deducted from the payback account.

I would like the product to be delivered or the points credited back to my account....

This morning, i got a call from [protected], saying that the reward points has been redeemed into cash rs.9500. They need an account to transfer the cash amount redeemed from the points. Roshan (Emp id - 336054), bariya (336049) and mohit dubey (336024). They took all my details and debited 30k from my salary account. They even provided head office address 4th floor, 909, raheja centre, nariman point. Mumbai 21. Payback is a fraud....

My payback account is linked with icici bank. Icici bank has given me the benefit. But payback has not updated my personal details given by icici because they dont not want me to take benefits and utilise my points. I complained of the same on 21/12/18. But still they have not updated the same. I am not getting otp message to my mobile no & as well as email id. For money transaction everything i am getting msg. Please update my mobile no...

Hi All,
I am really astonished that how come you people are so unprofessional & make mockery of common people.
From last 3 months I am talking & requesting to your team to merge all my accounts of payback to one account but every day you come up with a new story.
Is it my responsibility to update my profile at your back-end team.
On 10th of November again tirelessly I called your customer care team and asked...

I have a credit card of icici bank in which the points earned on credit card (Cc) spent is credited to payback account. 1st of all there's no option but if you have credit card that payback is the only option for your points.
I was aware that the points are credited to payback but had absolutely no idea that your points get expired unlike any other normal cc where your points keeps accumulating till you choose to redeem. I kept getting...

I received a message on 6th july 2018 about an offer from payback for my payback number [protected] (Mobile - [protected]). As per offer, on shopping using payback points on selected big bazar/fbb/hyper city outlets, 100% points would be refunded back. Accordingly, i have done shopping on hyper city, inorbit mall, bangalore but i never received the points back.

06/07/2018 big bazaar burn 9448 [protected]

I...

Hi,
I started a transaction on ebay from my payback points but the transaction was failed and my 8428 payback points were deducted. On contacting ebay i got to know that my points have been credited back by ebay and it would reflect within 5-7 days. But still i didn't get my points so ebay suggested me to contact payback with reference id as mentioned below. I contacted payback and they promised me to resolve my issue till november...

I have purchased item from eZone. It was told to me within 15 days point shall be credited. Its more than 3 months the points are not credited. I am calling to the customer care services still it is not being received and they keep on hold for 20 min. A office Mr. Hari Nath Reddy told he is taking special care of this issue, it is more than a month issue still remains unresolved. Payback is making fool or Shri Hari Nath Reddy, Manager i dont...

I had 2 Payback cards linked with 2 different ICICI Bank accounts and both bank accounts having 2 different mobile numbers.

Payback merged primary payback card with the card I wanted to cancel but eventually de-linked my primary mobile number that I was using with my primary payback card since many years and updated mobile number of cancelled card.

Now I am requesting them to re-link the mobile number number...

My Card number is [protected]. i had lost this card on 6th June 2016 at Big Bazaar, Phoenix Market City, Whitefield Main Road, Mahadevpura, Bengaluru, Karnataka 560048.
I had called up Payback Customer Care on 28th after i received message that my point had been redeemed, to block the card and reverse my points, however the concern is how can someone use my card in Big Bazaar without PIN or OTP...

Dear Associate,

This is in continuation to my earlier mails regarding delay in shipment with regard to order placed to Payback for which details are given below.

Order placed date[protected]

Points Redeemed-25444, Extra Paid by ICICI credit card –Rs 9589.00

This order was supposed to be delivered within 10 days (ie on[protected], but even after 23 days, the status remains the...

ICICI bank replaced my card and asked me to shop two different merchant of their partner and i will got 1000 points, i done it but i did't got any points i asked they told it will come after two months today we have 4 months lots of mails but the points never come, they made fake promise and no one is working even after doing lots of mail complaints...

At back reward points redemption, a very inferior quality goods are sent. And they say they will not take back.it is their ultimate authority of whatever amount substance they can sent against rewards.photo shown on theor website didnot show the size and quality and against 25000 points goods worth rs 1000/- sent and few in broken form....

Hi All,

i redeemed my reward points to the samsung 9000mah power bank, i got the copy of the samsung power bank, that is not original product.

plz suggest me to move forward, or take an necessary action against it....

A Bank like ICICI has taken up a fraud vendor like Payback is unacceptable. Are the intentions of both malified or they want to cheat everyone. I am surprised that so many complaints and still icici is still not taking cognisance. I never got the payback card and on the top of it one day i receive an SMS saying some 4000+ points debited from your account. On raising the alarm with payback, they said they will solve the query and...

My company which is tied up with payback is providing only virutual pay back numbers to it associate now. Hence I went to big bazaar which is a partner of payback to redeem my points. But they are not allowing us to redeem points without card. They are saying their systems are not allowing it. Please see that your partner stores has mechanisms in place to even redeem points without card. I have registered mobile with me....

I purchased Samsung galaxy S6 edge phone on 12-4-15. On that day there was offer of payback.in that i will get 10000 points in my payback accounr. I could see those 10000 points in my Smartphone application named My Rewards. But that points were related with my phone number only . Other my details was not found match with that card. Then i talked to payback customer care. And said my problem. They gave me time of 15 working days but till...

Dear Sir/Madam, I have placed a Redemption Order No.: 8600593, Dated 15.05.2015 for RAPOO M10 WIRELESS MOUSE (ITEM Code No.: 54745) and accordingly the same product have been delivered to my Permanent Address (Kolkata, West Bengal, India) on 18.05.2015 from the Vendor LAKEE e SHOPPING INDIA, Dealer in Electronic Items, 6 & 7, 3rd Floor, Raheja Complex, 68/834, Anna Salai, Chennai - 600 002, Tamilnadu, India against Invoice No.:[protected]...

My payback account is linked with ICICI Bank.ICICI Bank has given me the benefit.But payback has not updated my personal details given by ICICI because they did not want me to take benefits and utilise my points.I complained of the same on 30.4.2015. They gave me Service Request number is 8676502. But still they have not updated the same.Whenever I try to utilise my point the message comes to put OTP which has been sent to mail id.But no...

Payback is cheating consumers and taking them for a ride. I am extremely disappointed by the attitude, lies and lack of professionalism and integrity. Nowhere on their website do they state the validity of the vouchers they issue (which is 3 months). Then they refuse to respond to your requests, phone rep says log on web while web never responds...

Hi I am a payback member with number ending 6105. I am also disappointed with payback customer service. I made a purchase of Rs. 32012 at Flipkart on 01/12/2014. I had followed the procedure during the transaction but the payback points never got credit. I informed payback customer care about it around 3rd february 2014 and they had asked for the delivery confirmation. This was sent on 07th Feb 2014 and still there is no clue as to...