Payme India — no responsive data collection and false information

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have been consistently getting mails from this company prompting me to download their app via a link in email for good offers on loan instruments and after i provide them the necessary documents they don't even have the courtesy to reply back they simply send automated responses sending some tickets which ask to check the message section of their app but there are no messages in their app message section causing only disappointment and time waste
I don't think so this is a professional company and i am worried about the data we give to such organizations who might misuse it in the long run? In the attachment is their sms section which has nil messages to the contrast of their repeated emails (Posting some content below)

Your request (Ticket#xxxxxxx) has been updated.

Please check the message tab on payme india app to view and reply on message.

Your payme india helpdesk team

Common business ethics calls for answering the mail even if the loan is rejected but here their way of functioning like above makes things very suspicious and what's more you cannot find this app anywhere on google play stores.