Payme India — Payment not updated

Hi

My due date was the 30th of september 2020 and everytime the payment is autodebited from my HDFC acct but this time it was not done...got in touch wth customer service who mentioned to pay manaually into the idfc bank account for payme india which i did n upload the payment receipt on the app and emailed it to and still the account is showing overdue and amount shows increased

This is absolutely pathetic service and didnt expect this

Request you to resolve the issue at the earliest or il be approachin customer forum