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PaySense Complaints & Reviews

1.3
Updated: Jul 14, 2025
Complaints 582
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137
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PaySense reviews & complaints page 12

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V
Vasukiba
Jan 25, 2021
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Respected Mam/Sir

As I have taken a loan from of 2loans
1. 63000/-
2. 15000/-

As of now I am not in the position to make the payment of dec and jan month so I m requested the time to make the payment and the reason behind of not making the payment is as my mother suffering with health issues and along with this they are sending there executive to near my home and pressuring to make the payment so I request you to provide me some more time to clear it and along with this I have attached the screenshot of pending payment mail forwarded screenshot and the replay which I received from paysense Mr. sachin of whatsup where I requested for the permission of extension
+7 photos
PaySense customer support has been notified about the posted complaint.
Dear Customer,

Apologies for the inconvenience caused.

We have forwarded your details with relevant team. They shall connect with you within 24 working hours.

Regards,
Team PaySense
I take rupees 40000 loan and loan id is sl 1186589 started on 16th march 2018 and completed but still i have not received noc letter and another loan of rupees 10000 and loan id is sl 1194529 and completed but still i have not received noc letter and another loan of rupees 16000 and loan id is sl 3297622 and completed but still i have not received noc letter. I have wrote several mails and reminders but no avai. And in my cibil the loans are active. Please send me the noc letters of the above mentioned loans. This is my last request and reminder otherwise my next step is court.
Again thanks
with regards
avninder pal singh
tele number is : [protected]
e-mail: [protected]@gmail.Com.
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    V
    Vasukiba
    Jan 24, 2021
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    Respected Mam/Sir

    As I have taken a loan from of 2loans
    1. 63000/-
    2. 15000/-

    As of now I am not in the position to make the payment of dec and jan month so I m requested the time to make the payment and the reason behind of not making the payment is as my mother suffering with health issues and along with this they are sending there executive to near my home and pressuring to make the payment so I request you to provide me some more time to clear it
    PaySense customer support has been notified about the posted complaint.
    Dear Customer,

    Greetings from PaySense!

    We are unable to find your details here. We request you to help us with your registered email address, mobile number or loan id for further assistance.

    Alternatively you may write at [protected]@gopaysense.com.

    Regards,
    Team PaySense
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      S
      syankhn
      from Bengaluru, Karnataka
      Jan 15, 2021
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      Address: Mumbai Khar west
      Website: Paysens.com

      Dear sir greeting, I am Mohammad Shahid Khan from Hyderabad, i have deeply complaint against Paysense financial company. Actually, i was taken a LAON 143000 Rs in January 2020 on 32% interest rate Plus 4% Processing fee for 12 months so every month I paid EMI on time without delay from 12 To 10 EMI I paid on time 2 EMI for Feb & March 2021 schedule even I did not take MORATORIUM but without any mistake they putting on me 10178 s a huge amount. I request you kindly ask him and as soon as possible solve my issue. I am sending continued emails to them but they are threat me and not solve the issue. thank you
      +1 photos
      PaySense customer support has been notified about the posted complaint.
      Jan 15, 2021
      Updated by syankhn
      please take the necessary action as soon as possible thank yoi
      Hi MOHAMMAD SHAHID,

      Greetings from PaySense!

      We understand that concern team has already contacted you and your query has been resolved in fair and equitable manner.

      Further, please be noted that we have already paid amount of INR. 10178/- on your behalf.

      Regards,
      Team PaySense
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        J
        Jameslee
        Jan 2, 2021
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        Address: Mumbai

        First if all these guys are gundas, if you won't pay on time they call you every 5 minutes and torture you.

        I paid my emi with penalty last month. And this month also it is asking for last penalty, so if one month didn't paid we have to pay twice. I am trapped and calling their customer care, no response. Looting my money. And giving mental stress. The way they speak is worst.
        +1 photos
        PaySense customer support has been notified about the posted complaint.
        Hi AGNEL,

        Apologies for the inconvenience caused to you.

        We have forwarded your details with relevant team. They shall get in touch with you within 24 working hours.

        Regards,
        Team PaySense
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          A
          Abhi98267
          Dec 28, 2020
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          Address: Mumbai
          Website: consumercomplaints.in

          Paysense is the worst loan provider in india
          After one emi bounce they called my friends and relatives and they talk them like you have to pay emi this person give me your number, they crossed limit of harressement.
          In india every company give restructuring but this company don't have any plan. this is total fraud company
          PaySense customer support has been notified about the posted complaint.
          Hi User,

          Apologies for the inconvenience caused to you.

          We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance.

          Regards,
          Team PaySense
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            R
            Rahulmshr25
            Dec 28, 2020
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            Address: SHARE SAVE WEBSITE 8th Floor, Empresa building, 2nd Rd, Ram Krishna Nagar, Khar West, Mumbai, Maharashtra 400052

            Paysense recovery agents are calling my relatives to pay my loan and using bad words. Ther are doing mental harassment and social harassment on me. And provoking me to suicide. I want to acknowledge all of you who is reading my complaint If I did suicide then paysense company and paysense recovery team will be responsible. My email id is [protected]@gmail.com. please mail me if anyone can help me. Thanks.
            PaySense customer support has been notified about the posted complaint.
            Hi User,

            Apologies for the inconvenience caused to you.

            We are unable to find your details here as the email address mentioned in the complaint is in protected format. We request you to help us with your loan id for further assistance.

            Regards,
            Team PaySense
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              Address: Andhra Pradesh

              Paysense are fraud. They are calling my relatives, my in-laws. Paysense has given the files of non payment to some recovery agents.

              And they are harassing mentally calling my relatives and friends. Just because my number wasn't working.

              I told them I will get money and I will pay soon and don't have money right now. But still they are doing the same.

              Though they add charges and take...
              +3 photos
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              P
              p kodandaramu
              from Bengaluru, Karnataka
              Dec 25, 2020
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              Hi sir, I'm kodanda.p I took a loan from PAYSENSE app i don't know how they hacked my mobile contact numbers, they are calling to all my friends and relations and speaking rudely. I took loan from last 3 times and I paid on time, u can check my hisory of old loans how i paid and cleared everything, later I took loan for 9 emi's in that 7 I paid 2 emi's only pending, I'm telling them genuine reason honesty, they are pressuring me very much mentally and calling every number in my mobile contact list, I'm very insulted promise due to them, my family situation are not good so only I didn't paid please take an action sir please pease please see the below numbers these people calling to my relations and all please please take an action or any warning to them due to corona time and personal issues I lost everything financially please understand my situation I will clear in another 3, 4 mnths that pending emi, I'm kindly requesting you people to give any warning to them to do not call like that, below numbers are calling to my relations and talking rudely and badly.. Please take an action sir.. I don't know how to complaint also so only I'm texting message.. Below numbers are the persons giving tourcher to me
              [protected]
              [protected]

              Thanking you...
              regards,
              kodandaramu p
              [protected]
              PaySense customer support has been notified about the posted complaint.
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                R
                raj.88006
                Dec 17, 2020
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                As my payments are delayed and only one payment is pending and I kept on getting threatening calls and messages.They give dead lines like we will give you one hour time and get money from somewhere.
                As one of the recovering manager says What ever messages I get is automated. So how can threatening messages can be automated.
                +4 photos
                PaySense customer support has been notified about the posted complaint.
                Dear User,

                Apologies for the inconvenience caused to you.

                We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance.

                Regards,
                Team PaySense.
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                  L
                  Lalam Sai nath
                  Dec 17, 2020
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                  Dear Team,

                  I am facing worst experience with your pay sense app. Auto debate on 5th Dec 2020. Here NACH status not updated untill 12th Dec 2020. Again on 12th they mentioned late payment charges of 590/-. Where Pay now option disabled in my app from 5th to 12th December. Pay now option enabled on 13th Dec 2020 with late payment charges and penalty. I have amount in my bank account.

                  I have paid EMI on 14th and late payment charges also. But untill now no update in app regards EMI and late payment. I have given multiple mails on 13th and 14th Dec 2020. But untill now no response to my mail or update in app.

                  Again on 17th it showed again 17/- charge. Why charges are applied after payment. I want to compliant all these to appliate authority of RBI. KINDLY REPLY ASAP. Please find the attached screenshot for your reference.

                  REGARDS
                  SAINATH
                  +2 photos
                  PaySense customer support has been notified about the posted complaint.
                  Hi L VENKATANAGASAINATH,

                  Apologies for the inconvenience caused to you.

                  We have forwarded your details with relevant team. They shall get in touch with you within 24 working hours.

                  Regards,
                  Team PaySense
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                    P
                    parshant shinde
                    from Pune, Maharashtra
                    Dec 15, 2020
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                    Call [protected]
                    PaySense customer support has been notified about the posted complaint.
                    Hi PARSHURAM,

                    Greetings from PaySense!

                    We understand that our concern team have contacted you and your query has been addressed fairly.

                    Regards,
                    Team PaySense
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                      P
                      parshant shinde
                      from Pune, Maharashtra
                      Dec 9, 2020
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                      Address: Pune

                      Allready emi paid but again sms mi your loan emi dues and
                      Hi, Your Paysense EMI is bounced, if the dues are not cleared your CIBIL score will be downgraded to 300 and it may take more than year to recover. Please log on to http://www.gopaysense.com/pay using your reg mobile number and clear the dues urgently.
                      But emi debited and duse charges showing loan application

                      Pl send bouns charges refund mi
                      Paysens company not respond and not call

                      My cibil score is down please reflection all emi paid my paysens apps

                      Call [protected]
                      +2 photos
                      PaySense customer support has been notified about the posted complaint.
                      Hi PARSHURAM,

                      Apologies for the inconvenience caused to you.

                      We would like to inform you that our concern team have reverted on your email. We request you to check the same.

                      If you have any further concern please feel free to write back on same email.

                      Regards,
                      Team PaySense
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                        K
                        Kamaladitya
                        Dec 9, 2020
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                        I just want to talk to the customer care regarding fresh loan
                        PaySense customer support has been notified about the posted complaint.
                        Dec 09, 2020
                        Updated by Kamaladitya
                        I just want to talk to the customer care regarding fresh loan
                        Hi User,

                        Greetings from PaySense!

                        We request you to provide your contact details inorder to connect with you.

                        Regards,
                        Team PaySense
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                          A
                          asad kudaye
                          from Powai, Maharashtra
                          Dec 5, 2020
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                          Address: Mumbai

                          Dear Team,
                          I have fully paid the foreclosure amount on[protected] but didn't get any single confirmation, This month is also debited.

                          Kindly call on [protected]

                          I hope this will resolve immediately or have to take further steps ahead.
                          PaySense customer support has been notified about the posted complaint.
                          Hi Asad,

                          Apologies for the inconvenience caused to you.

                          We have forwarded your details with relevant team. They shall connect with you in next 24 working hours.

                          Regards,
                          Team PaySense
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                            D
                            Deepaksr07
                            from Powai, Maharashtra
                            Dec 5, 2020
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                            Address: Mumbai

                            My name is Deepak Singh Rautela, working in a Real Estate company at Ghaziabad ; I have taken a personal loan for Rs. 1, 55, 000/- @ 2.2% per month interest from PAYSENSE SERVICES INDIA PVT. LTD. With tenure of 24 months in June, 2019. LOAN ID is NA10592029. Paysense disbursed to my account for amount of Rs. 1, 47, 000/- net after deducting processing fee.I have paid 10 EMIs continuously from August, 2019 up to May, 2020 without any delay and further moratorium applied for June, July and august. Then, practically I have missed only an EMI for the month of September. So they called me to pay, I said that I am not getting salary on time, so when I will get then pay you but they continuously torcher with abusing me to pay the EMI by different numbers and misbehaved by using rude language. Pandemic of COVID-19, my last 5 months salary pending from July to November. They began to call to my close relatives and friends to pay the loan using abusing languages. I am very surprised and shocked after this incident. I have never shared those number to them. They hacked my contacts and get the number from and called to them. It’s very serious matter, they hacked my mobile . I called to them but now they are saying that person who made the call, is not Paysense member and I mailed to paysense but they didn’t reply. Paysense members have accessed my phone data, they can steal my banking information. Take action against this company. Else many people like me may even suicide.
                            Besides it they are showing still overdue total amount of Rs. 133485/- after making 10 EMIs out of 24, It is too much higher amount .
                            I am totally under pressure and mentally harassed in the situation of ‘what to do’. I request you to take a strict action against to paysense.
                            Regards,
                            Deepak Singh Rautela
                            PaySense customer support has been notified about the posted complaint.
                            Hi Deepak,

                            Apologies for the inconvenience caused to you.

                            We have forwarded your details with relevant team. They shall connect with you in next 24 working hours.

                            Regards,
                            Team PaySense
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                              P
                              paramvir kumar
                              from Powai, Maharashtra
                              Dec 5, 2020
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                              Address: House number 2130Gali Ravi das sader bazar

                              My account Extra EMI DEBITED Aumont 3407.10
                              +1 photos
                              PaySense customer support has been notified about the posted complaint.
                              Dec 05, 2020
                              Updated by paramvir kumar
                              Please help

                              Hi Paramvir,

                              Greetings from PaySense!

                              We would like to inform you that our concern team have responded on your registered email address. We request you to check the same. Incase you have any further concern then please feel free to write back on same email.

                              Regards,
                              Team PaySense
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                                G
                                Ganesh0718
                                Nov 30, 2020
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                                Address: Badlapur

                                Dear Team,

                                Kindly clear first things i stopped my all emi today onwards. First taking action your recovery person diya singh or apologize mail to Diya singh

                                My self Ganesh Prakash Desai mobile no. [protected]

                                My business was totally stuck. I will arrenge your payments but your recovery person is very ruff & bad languages using & abusing my father also. Whose rights given to him pressurised me n my father to only 1 emi i skip & very bad languages uses. M fraud or bhag gya chor he n all to toĺd my father. & also told me very bad language.

                                If my business was totally collapse. How i pay to emi. Thats the reason my privious mail was sent to moratorium or loan restructure.

                                Kindly provide me his recovery agency details & is it u r employee of paysense. If your employee why he cant given to me his proper details.

                                If recovery agency, can paysense give to him all rights to abusing customer to only one emi skip.

                                If your NACH not active. I paid regular emi last 2 month but still not my charges weived. & last 2 mnth emi updated in your system on 2nd nov 2020. Is it right process???

                                If i faced financial problem, & also Supreme court or RBI do not pressurised customer low pass. & co oprate with customer. So, this type o[censored]sing languages is right.

                                Dated : 1st dec 2020. I received my payment & paid fot that. But Mrs. Diya singh your recovery person abusing me & my family thats the reason i donot paid emi.

                                If first apology, to my father first then i paid emi included u r panelty charges. Otherwise i donot pay emi of nov 2020.

                                Kindly clear first issue of your recovery agency. Then i surely pay my current month emi. This is attached recording with diya singh in u r references
                                +4 photos
                                PaySense customer support has been notified about the posted complaint.
                                Hi Ganesh,

                                Apologies for the inconvenience caused to you.

                                We have forwarded your details with relevant team. They shall connect with you within next 24 working hours.

                                Regards,
                                Team PaySense
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                                  C
                                  Covid 19, 2020
                                  Nov 29, 2020
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                                  The company debt collector specially Radhika Goel and few others are calling multiple times in a day using abusive language, screaming, calling my relatives, my colleagues at work, their family members, threatening them, bad mouthing them, harassing everyone and violating my human rights and abusing all the people around saying she will tell everyone i owed them Violating my privacy. I want strict actions taken against them for this harassment. Apart from this they have deducted endless penalties From my account for late payment of debt. This is absolutely disgraceful on basic human rights.
                                  PaySense customer support has been notified about the posted complaint.
                                  Hi User,

                                  Apologies for the inconvenience caused to you.

                                  We are unable to find your details here. We request you to help us with your registered email address for further assistance.

                                  Regards,
                                  Team Paysense
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                                    R
                                    Rajendra Chawhan
                                    Nov 26, 2020
                                    Resolved
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                                    Resolved

                                    Address: Andheri west, mumbai

                                    Respected sir,

                                    Paysense ek NBFC company he jo ki online digital loan provide karti he, yaha se maine personal loan liya he, already maine 7 EMI bhare he, but abhi lockdown ke vajah se business loss ke karan abhi emi me deri ho rahi he, kuch bhi income sorce nahi he, to maine unko bola hu ki meri kuch chhoti property he wo me sale kar raha hu or apka pura amount settle karke de raha hu, property sale ki deal or payment ane ke liye 1 month ka time mang raha hu, lekin company walo mere mobile ka all data hack karke sabhi contact members ko dara dhamkakar paisa nikalna chahte he, bahut gali galoch kar rahe he, sir ye bilkul RBI ke rules ke khilap he, yese company ko licence mila kaise, cm ye log itni gandi batey karte he,

                                    Sir plz help for this matter

                                    Rajendra Chawhan
                                    Nov 27, 2020
                                    Complaint marked as Resolved 
                                    Me all outstanding amount Dec month me paid kar raha hu, property sale karke paid karne wala hu so plz harassment mat kijiye, financial stress me hu.
                                    PaySense customer support has been notified about the posted complaint.
                                    Hi Rajendra,

                                    Apologies for the inconvenience caused to you.

                                    We are unable to find your details here. We request you to help us with your registered email address for further assistance.

                                    Alternatively, we would request you to write at [protected]@gopaysense.com for timely resolution on your complaint.

                                    Regards,
                                    Team PaySense
                                    Paysense are fraud. They are calling my relatives, my in-laws. Paysense has given the files of non payment to some recovery agents.

                                    And they are harassing mentally calling my relatives and friends. Just because my number wasn't working.

                                    I told them I will get money and I will pay soon and don't have money right now. But still they are doing the same.

                                    Though they add charges and take more money, they are harassing people to pay soon.

                                    I told them that who ever is calling my contacts which they stole from my phone during loan application and store our contacts and call them if we get late. They or their family will get cancer or some bad diseases and will die in a bad situation.

                                    They blocked me now and saying they will call all of my other contacts.

                                    When ever u take loan from apps always delete your contacts and add a fake contacts list which you can get in internet and apply for loan. Don't fall for their tricks and loose mental health.

                                    These three images are the contacts of paysense. They torcher like hell, abuse you and your family, and friends. Do don't trust any loan app and don't take any loan from them.

                                    Hacking my mobile personal data and harassment all my mobile contact person - Comment #3780581 - Image #0
                                    Hacking my mobile personal data and harassment all my mobile contact person - Comment #3780581 - Image #1
                                    Hacking my mobile personal data and harassment all my mobile contact person - Comment #3780581 - Image #2
                                    If these people are calling your friends or relatives and harassing them, then there is absolutely no need for you to get stressed.

                                    You guys just have to do one thing.You go directly to the police station and get a report against them and there is nothing to fear in this, nor is it a matter of feeling ashamed.This is your fight.You have to fight.

                                    These people have saved the contacts from the contact list without knowing you. Those who are using apps do not even know that their personal information is also with them.

                                    Many people must have had bad days because of this epidemic.You people are not thieves, but you are helpless.

                                    If they are calling you constantly, then there is nothing, they can do it, but if they calls someone else then you go straight to the police station and register an FIR.

                                    You people can also take help of cyber expert police.Share that number with the police, which was used to called to your relatives.You immediately inform the police that calls were coming from this number.

                                    You tell your relatives and friends in advance. If you get such a calls, then inform you immediately.

                                    thehindu.com/news/cities/Hyderabad/17-arrested-in-instant-mobile-loan-app-fraud/...

                                    Cases of apps baded loan provider using these tricks and continues arising day by day. They might hired some more people as mostly unable to pay emi on time due pandemic.

                                    I will request you again and again please file an FIR near your Police station if they called your relatives and friends
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                                      V
                                      Vignesh Menaka
                                      Nov 21, 2020
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                                      Paysense executive mobile no [protected] true caller lady speaks calling from iifl Have called my old age mother using bad words. Asked her where you son born for your husband. You given birth to a son who is getting loan. You are doing prostitution and pay the money for him. Worst manner my mother was treated and my relatives also recieved calls my contact information was stealed by paysense. I been mentally torchered. If anything I do myself or happens to me due to harrasment it is purely paysense and the below employees.
                                      [protected]
                                      [protected]

                                      Take action against this company. Else many people like me may even suicide.

                                      Let me be the last
                                      PaySense customer support has been notified about the posted complaint.
                                      Hi Vignesh,

                                      Apologies for the inconvenience caused to you.

                                      Abusing a customer is a serious offense and we do not encourage such practices. We will surely investigate in this matter and for further conversation we request you to help us with your registered email address so that we can contact you as we are unable to find your details here.

                                      Regards,
                                      TeamPaySense
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