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PaySense Complaints & Reviews

1.3
Updated: Jul 14, 2025
Complaints 584
Resolved
137
Unresolved
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PaySense reviews & complaints page 19

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V
Vishal18386
from Mumbai, Maharashtra
Oct 31, 2019
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Address: Ahmedabad, Gujarat, 382350
Website: In paysense app

I have taken the loan from paysense. I am regularly paying the emi. And all monthe deduct the emi on date to date. Than also in the paysense app it's showing penal charges. I have complaint by mail. I have mail them more than 10 time. But no call or reply come and i am really harass from there penal charges massages. Because from morning to night they are sending 15 to 20 massages from last 15 days.. Very disappoint from paysense. They do'nt realise anything. I am really tired from them..
Hi Vishal,

Sorry to know that you did not hear back from our customer support team, our sincere apologies to you. As we are unable to find your details here, request you to please help us with your registered email id so that we can look into this and help you at the earliest.

Regards,
Team Paysense
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    chettan
    from Thiruvananthapuram, Kerala
    Oct 30, 2019
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    I have got a top up loan from paysense after paying 18 emi's of my 24 emi loan... My loan number is sl2519987..in my app.. Its shown that loan is disbursed.. But i cant see it credited in my account.. I trusted them, because the first loan i got in time.. Now, things have changed i think... Already 8 days finished after i received loan disbursement message.. Still no clue of the status.. And they have not replied a mail or called me back..
    Oct 30, 2019
    Updated by chettan
    My mail address with paysense loan is chaitanyam.[protected]@live.com..please respond
    Oct 31, 2019
    Updated by chettan
    No reply or call regarding status
    Oct 31, 2019
    Updated by chettan
    But they had time to reply for my rating and review on play store..
    Nov 01, 2019
    Updated by chettan
    At last resolved..thank you paysense team
    Hi Chaitanyam,

    We are extremely sorry for the delay in the disbursal, We have escalated this to our concerned and we are working on this to get this disbursed ASAP.

    We will get this disbursed within 2 working days.

    Request you to please bear with us for some time.

    Regards,
    Paysense
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      R
      rajeshwar39
      from Hyderabad, Telangana
      Oct 26, 2019
      Resolved
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      Resolved

      My personel experience i took loan from paysense i will pay timely but 2 months due to money crises i delayed 15 days and i told to their executives but they illegally pull data from my facebook whattsup truecaller and my gps system locality people numbers and called them told that u r guarantees for so on person if they not pay loan u r responsible for that.
      I received so many calls from unknown persons and they are scared me lot that why you are using my details took loan but i just given my house and bank details to them.
      I went to depression and that time only one way suicide.
      So pls dont go paysense for loan they are damaged u r name and pride
      Nov 24, 2019
      Complaint marked as Resolved 
      Till not solved they are told it It illegal but till making calls to my contact list
      Oct 30, 2019
      Updated by rajeshwar39
      Just they are delting negative genuine comments
      Hi Rajeshwar,

      We are extremely sorry for the inconvenience caused. We want to hear more from you regarding the issue you faced. Please let us know your mobile number or email ID. You may mail us at [protected]@gopaysense.com

      Regards,
      Paysense
      Already 5days back mailed details to [protected]@gopaysense team from my register mail ID but no use simply saying sorry for inconvince.
      U r team calling total my contcact list people .
      Hi Rajeshwar,

      It would be really great if you could help us with your registered email id here so that we can look into your case and help you at the earliest. We need to investigate this matter on priority.

      Regards,
      Team Paysense
      Hi,

      I took loan from you i will pay timely but this month i was unable to pay and the payment done through phone-pee is not got updated and i told to the executives it will take time and calling to my contacts told that u r guarantees for so on person if they not pay loan u r responsible for that.

      I received so many calls from unknown persons and they are scared me lot that why you are using my details took loan but i just given my house and bank details to them.

      I have not delayed any month payment and only 2 EMI 's to close my loan.
      Please look into my issue and stop calling to my contacts its an humble request.and end of the day iam the one who going to do the payment not my contacts.
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        S
        Sam sakpal
        from Mumbai, Maharashtra
        Oct 26, 2019
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        Address: Gokuldham Goregaon East Mumbai, 400063

        Hi

        I had applied personal loan on 21 sep sep. It’s approved on 24 sep. Now it’s been over one month i had been wating for amount. It’s my 4th complaint. Still my issue not resolve from paysense. Still the same position. No reply from paysense over email.

        Regards
        Santosh sakpal
        [protected]
        Sam. [protected]@gmail.com
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          Naveen451
          from Delhi, Delhi
          Oct 25, 2019
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          Address: 500081

          Hi

          I applied loan in paysense app on 14th oct and after few days i got text message that your documents verified and sign the loan agreement on 18th oct. From that day i am following up with mails and messages. And in app it still showing under review status. I applied for loan as there is urgent requirement of money even the interest is high. But till now my application status not updated atleast. I just need a confirmation whether paysense will provide me the loan or not? Or please cancel my loan application.
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            S
            Sam sakpal
            from Mumbai, Maharashtra
            Oct 22, 2019
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            Address: goregaon east mumbai, 400063

            I had applied personal loan with paaysense on 21 sep on 24 sep i got message from paysense that your application is approved we will disbursed money in your bank account in 24 working hrs. Paysense boy came and collect nach form and my sign. After few days thet called me for e kyc. Again the boy has came to verified my original documents he done the verification. Again yesterday on 21 oct they called me for e kyc today on 22 sep the boy has came and verified with original documents. 2nd time e kyc done. Now the problem after all this done i dont know the loan amt will be credited in my account or not. The worst service i got pls help me.

            Regards
            Santosh sakpal
            [protected]
            Sam. [protected]@gmail.com
            Hi Santosh,

            Sincere apologies for the delay in disbursal, we truly regret this. Your case has been escalated to the concerned team be rest assured they will look into this and help you at the earliest within 24 working hours. If you have any further queries or concerns then please feel free to reply back to the same email sent from support.

            Regards,
            Team Paysense
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              niti101
              Oct 21, 2019
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              Address: f-80 geetanjali vihar khora colony ghaziabad, Ghaziabad, Uttar Pradesh, 201309

              My loan was approved on 25th sep.
              Document nach collection 30th and recevie confirmation on 2nd
              Got a mail loan disburse in 2 to 3 working days
              After 2 to 3 working day i mailed back because no money credited. They revert back after 2days saying it will take 3 to 5 working days.in between i got a message to call on such number for document collection. Every time i am calling it is sayin"please dail extention" they dont provide any extention in that message.. I mail for extention.. They revert back your application send to banking partner it will take 3 to 5 working days.. Wht the # 3 to 5 days.. Only wasting time. I can not apply any other palace because here application running.. I will lead this complain to rbi if it is continue for more days..
              My registered mail id - [protected]@gmail.com
              Hi User,

              We agree that the disbursals were delayed in last month but we have cleared all the pending cases yesterday and hope you have received the funds in your account.

              If you have any other query apart from this do let us know.

              Regards,
              Team Paysense
              niti101's [Complaint's author] reply, Oct 23, 2019
              WHAT ARE you think about me i waiting lots of day already u dont understand my problems your policy is fast disbursed loan amount but you don't follow this policy please disbursed today i waiting please
              thanks for supporting answer but i waiting still now i not received loan amount please disbursed fast i waiting before lots of days please i requested you
              niti101's [Complaint's author] reply, Oct 23, 2019
              I WAITING STILL PLEASE TODAY DISBURSED MY LOAN AMOUNT PLEASE
              niti101's [Complaint's author] reply, Oct 24, 2019
              i waiting for loan amount disbursed i waiting lots of time i complaint another
              Hi Nitin,

              Sincere apologies for the delay in disbursal, we truly regret this. inconvenience caused. We are unable to find your details here, request you to please help us with your registered email id so that we can look into this and help you at the earliest.

              Regards,
              Team Paysense
              niti101's [Complaint's author] reply, Oct 26, 2019
              my mail id [email protected] contact no. 8368404829 please disbursed my loan amount
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                Prasad6886
                from Mumbai, Maharashtra
                Oct 19, 2019
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                Address: Pune, Maharashtra, 411044

                I have applied a loan by paysens app at 9th oct and they approved my documents at 13th oct and i physically signed ecs form also now it's 19th oct i mail the queries for disbursement them they replied our support team will call you but they never gave my any reply till now i had mail them many times but no replay till now. I have applied for urgent money needs.
                Oct 30, 2019
                Updated by Prasad6886
                Still no replay from team nothing
                Hi Prasad,

                We are extremely sorry for the delay in the disbursal, Your application is under the disbursal process and you will receive the loan amount in your account within 24 working hrs.

                Do let us know if this is delayed.

                Regards,
                Team Paysense
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                  Govind.daga143
                  from Mumbai, Maharashtra
                  Oct 19, 2019
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                  Dear sir,
                  My loan was approved on 25th sep.
                  Document nach collection 30th and recevie confirmation on 2nd
                  Got a mail loan disburse in 2 to 3 working days
                  After 2 to 3 working day i mailed back because no money credited. They revert back after 2days saying it will take 3 to 5 working days.in between i got a message to call on such number for document collection. Every time i am calling it is sayin" please dail extention" they dont provide any extention in that message.. I mail for extention.. They revert back your application send to banking partner it will take 3 to 5 working days.. Wht the # 3 to 5 days.. Only wasting time. I can not apply any other palace because here application running.. I will lead this complain to rbi if it is continue for more days..
                  My registered mail id - daga. [protected]@gmail.com
                  So please reply with exact status
                  Hi Govind,

                  We have disbursed all the pending cases and we hope that you have received the loan amount in your account.

                  We will be marking this complaint as Solved *

                  If you have any other query in future do let us know.

                  Regards,
                  Team Paysense
                  Govind.daga143's [Complaint's author] reply, Oct 31, 2019
                  dear sir,

                  after 23rd oct i had give 2 times my KYC document to your courier boy and also 2 times my NACH form. and there is no loan amount i still not received in my account. my loan was approved on 25th of september. it is almost 1 month and 5 days and i am waiting for disbursal.. there is biggest problem is i got 3 times same reply on mail saying" your amount will disbursed withing 3 to 5 working days, please bear with us "
                  same reply and same situation all the time.

                  please look into this matter.

                  thanks and regards

                  Govind
                  dear sir,

                  no loan amount is received in my account ., .. even after 1 month 5 days i give my KYC document 2 times to couirer boy and 2 times my NACH forms.

                  every time i got a reply in mail " your loan will disbursed in 3 to 5 working days. please bear with us"

                  no disbursal till 1 month .

                  look into this matter.

                  thanks and regards

                  Govind
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                    Neha Wadhwani
                    from Surat, Gujarat
                    Oct 17, 2019
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                    Address: Mumbai City, Maharashtra

                    My ex boyfriend took a loan from paysense and he is not paying them back so now people from paysense are harassing me on saying that I'm his wife. Despite the fact I told them that we were in relationship and now I m no longer in contact with him. Still they created a scene at my house for no reason and are harassing me for his deeds. They have no right to do so.
                    Hi Neha,

                    We are extremely sorry for the inconvenience caused to you due to this, Please help us with the number of the customer who has delayed in making payments and also requests you to share your details so that we can ask our collections team to stop communications with you related the loan.

                    Awaiting for the revert from your end.
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                      F
                      Firdous@22
                      from Mumbai, Maharashtra
                      Oct 14, 2019
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                      My registered mail id is [protected]@gmail.com and mobile no is [protected]. 5th nov is my emi date and my nach is active that means you will deduct money from my bank account but still i did not got any loan. What kind of shameless people you are if you don't have money to disburse then cancel my loan but you are not doing even that. I send hundred of mails but you did not reply. Intially you said to wait till 7th oct but that also fail. Now don't give me disgusting and fake excuses just cancel my loan and deactive my nach and also update the same in my apps.
                      Hi Firdous,

                      We tried to disburse your loan thrice and it got rejcted again. We have got an update from the server that (Issuer or Beneficiary decline for Hardware Fault)

                      Payment reference No.[protected]

                      We will have to cancel this lead from our end and we will get this updated on the App before the 3rd of November.

                      Regards,
                      Team Paysense
                      I paid all EMI on time but still paysense employees continuing msg me about late payment and due charges. He also treated me about I will send report to CIBIL. I asked many time about what is exact issue but no call and msg for details. What we do now...
                      Thank you
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                        Fkkhan
                        from Mumbai, Maharashtra
                        Oct 14, 2019
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                        My loan id is [protected].
                        I have received the alert on 11.10.2019 at 10 am stating that loan has been disbursed and has been credited in my bank account and even paysense have updated emi over the app.
                        While i have checked the same in my account it is not yet credited.
                        I have mailed to support id with bank statement but i have not received any response till time. It is a panic situation for me
                        Hi User,

                        We are extremely sorry for the delay in disbursal, Please help us with your registered email so that we can check your application and update you with the exact status of the loan.

                        Regards,
                        Team Paysense
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                          S
                          Sam sakpal
                          from Mumbai, Maharashtra
                          Oct 13, 2019
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                          Address: 400063

                          I applied personal loan in paysense on 21 sep and 24 sep I got mesaage that your application is approved and we will disburse money in your bank account in 24 working hours. Till today 13 sep I didn’t get amt in my bank account. Every time I sending mails and got same ans that we will disburse money in 3-5 working days. Still not happend. Pls look in to this matter.

                          Regards
                          Santosh sakpal
                          [protected]
                          Sam.[protected]@gmail.com
                          Hi Santosh,

                          Good Afternoon.

                          We are extremely sorry for the inconvenience caused. As we can see that your KYC is pending and for this our courier team will call you complete this process and once this is done your loan would be processed for disbursal and this would take 2 to 3 working days. If you have any other queries apart from this please email us at [protected]@gopaysense.com so that we can assist you.

                          Regards,
                          Team Paysense
                          Sam sakpal's [Complaint's author] reply, Oct 16, 2019
                          KYC is allready done. First time courier boy came and sign nach form. Second time also came sign nach form and verified with original documents. And now u told me that KYC is pending what is the problem. Everything is done. And why again KYC. Just clear me that loan disbursal will happend or not.
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                            Sam sakpal
                            from Mumbai, Maharashtra
                            Oct 13, 2019
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                            Address: 400063
                            Website: Paysense

                            I had apply personal loan with paysense on 21 sep. On 24 sep i got mesaage that ur application is aaproved we will disburse the money in ur account in 24 working hours. Still today 14 sep i didn’t get money in my account. All things are clear. Then why it’s delayed. I[censored] don’t want to give money so why ur are operating. I’m so much disappointed from u.

                            Regards
                            Santosh sakpal
                            [protected]
                            Sam. [protected]@gmail.com
                            Hi Sam,

                            We understand your situation and your needs we are working towards the disbursal. This was delayed because the first time we initiated the disbursal the IMPS was rejected and now we have again re-initiate the disbursal which we would be done within 2 to 3 working days.

                            Please bear with us for some time.

                            Regards,
                            Team Paysense
                            Sam sakpal's [Complaint's author] reply, Oct 14, 2019
                            Thank u for ur sincere reply. Pls do the needfull.

                            Regards
                            Santosh sakpal
                            9833959550
                            Sam sakpal's [Complaint's author] reply, Oct 16, 2019
                            What is the status of my application. You told me that it will happend 2-3 working days. Today is 3 re working day. Still not receive. What is this yar. If u don’t want to do u can tell like that. Every time u guys told me that it will happend in 3-5 working days. Again u told me it will happend 2-3 working days. What is this yaaar. Ur giving this ### service to ur customer.
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                              ESS AAR SOUTIONS
                              from Delhi, Delhi
                              Oct 12, 2019
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                              Address: UTTAM nAGAR, New Delhi, Delhi, 110059

                              On 06th oct 2019. I was applied for a loan through paysense app. I signed the e loan agreement on 07th oct after that a paysense company executive singed a nach farm on 07th oct. Showing your loan is approved and. We will disburse the money after or agent collect your singed auto debit farm (Nach).
                              But i have singed nach farm... Paysens has not disbursed my loan amount yet.
                              While company policy is that get instantly funds.
                              Hi Uttam,

                              We apologise for the delay in the disbursal, Once the loan is approved it has to be disbursed within 24 working hrs but this has been delayed.

                              We request you to kindly help us with your registered email id so that we can check your application and update you with the exact status for the disbursal.

                              Regards,
                              Team Paysense
                              They collected all the documents, loan was approved after that no response from them even after 20 days, i told them to cancel them after that after one month my EMI is deducted without getting loan
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                                Lokesh8200
                                from Bengaluru, Karnataka
                                Oct 12, 2019
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                                Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, 400054 Maharashtra, India, 560102
                                Website: gopaysense.com

                                This is lokesh i took a loan of 50000 from paysense they took all the required documents and disbursed my loan amount quickly i am very happy with their service 1st month emi it is deducted from my account they updated in the app all things happened properly but from the 2nd month issues started i am maintaining loan emi amount in my account they are deducting on time but after that they are saying u made late payment please pay penal charges i am writting mails to them no response from their team anyways 2nd month also done i didn't paid any extra amount to them. Now it is third month same scene i maintained they deducted but till now its been 12 days my emi is not updated it is showing as due only there is no mobile number nowhere to contact them i am continously raisling compliants mails etc., but there is no response from their end. It is worst experience with them i fed up with them i want to close my entire loan for that also i have to contact for that also i have to contact them there is no way to contact them. Please look into it and help me regarding this..
                                Hi Lokesh,

                                We are extremely sorry for the inconvenience caused. We want to hear more from you regarding the issue you faced. Please let us know your registered email ID. You may mail us at [protected]@gopaysense.com so that we can check your application and assist you.

                                Regards,
                                Team Paysense
                                Lokesh8200's [Complaint's author] reply, Oct 14, 2019
                                I sent lot of mails u can check [email protected] this is my register mail id and 9676668869 this is my registered mobile number.
                                [protected]@gmail.com
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                                  Biswajitdey Dey
                                  from Mumbai, Maharashtra
                                  Oct 11, 2019
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                                  Address: 340,RBC Road dum dum, Kolkata, West Bengal, 700028
                                  Website: Paysense aap

                                  I have applied for personal loan at paysense, all the processed was done loan was also approved and in the aap shows that loan amount will disbused with in 24 working hours till now 30 days gone still loan amount not credit i have send 50 time mail to them but they are sending auto genreted mail with revart no custoner exicutive call. I was getting fed up and harrsed please cencle my loan amount i dont want any loan, only for the reason i can not applied other bank for loan as because in paysens process was running kindly help i am just worried about that
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                                    Neel Goswami
                                    from Bengaluru, Karnataka
                                    Oct 11, 2019
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                                    Address: Bengaluru, 560064
                                    Website: Paysence

                                    I applied micro loan of inr 50000 last month from paysence. I submitted all my documents bith offline and online. I received an update on 26th sep mentioning i will get my loan in 24hrs. But nothing credited. I sent mail so may ang i received update that by before 7th oct it will be credited, but till now nothing happens. I sent so may mails but there is no response.
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                                      A
                                      Anoop Vishwanathan
                                      from Chennai, Tamil Nadu
                                      Oct 10, 2019
                                      Resolved
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                                      Resolved

                                      Address: 600091

                                      Hi. My loan amount is still not disbursed and it has already been 10 full days after approval. Please look in to it..
                                      Name : anoop vishwanathan
                                      Mobile [protected]
                                      Email : [protected]@gmail.com

                                      It will be great if you can look in to this at the earliest. This loan has been approved on october 1 today is october 10 and the status is still the same. Please look in to this at the earliest. Thank you.
                                      Oct 15, 2019
                                      Complaint marked as Resolved 
                                      Thank you. The loan is disbursed to my account. Thanks for your attention
                                      Oct 14, 2019
                                      Updated by Anoop Vishwanathan
                                      Expecting a reply for this issue
                                      Can someone provide a response. I have sent more than 6 emails to paysense team. With just automated replies..please look in to this at the earliest.
                                      Hi Anoop,

                                      We are extremely sorry for the delay in the disbursal, Your application is pending at our disbursal team due to additional verification and this would be done within 2 to 3 working days.

                                      So request you to kindly bear with us for some time.
                                      .
                                      Regards,
                                      Team Paysense
                                      Anoop Vishwanathan's [Complaint's author] reply, Oct 14, 2019
                                      Should I submit any more documents?
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                                        Alansmack Gaming
                                        from Bengaluru, Karnataka
                                        Oct 10, 2019
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                                        I had taken loan from paysense and had paid 3-4 emis. Now due to some reason i am unable to pay and have informed the same to the paysense. But now paysense collection executives are calling and harrasing my family and friends. They are stealing numbers from my phone and calling. They called a lady colleague and telling her you are his wife ask your husband to pay else we will come to your house and do hungama in front of your neughbours and spoil your and your parents name and reputation. She told them she isnt my wife so then they said you are his girlfriend and are harrasing her. They also called my sister and told her i have used her signature to get loan. The executives are very arrogant and also abusive. Paysense is working against rbi rules and law by stealing data from my phone and abusing my contacts. I also called and informed their collection manager but no action from her side also and still the abuse is continuing with no solution and it has becomr a mental harrasement for me as they are spoiling my respect in my family and friends. Please tell me how to resolve this matter at the earliest.
                                        Hi,

                                        We here at PaySense do respect our customers and we want them to be with us for the long term. I understand you had some unseen conditions which impacted you financially. In regards to repayments, its a commitment from the customer while taking the loan to repay it on time.
                                        I am escalating the entire matter to the collections team. Please help us with your registered email ID so that we can check your application and investigate this internally and take actions accordingly.

                                        Regards,
                                        Team Paysense
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