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PaySense Complaints & Reviews

www.gopaysense.com

1.3

Updated: Jul 14, 2025

Complaints 584

Resolved

137

Unresolved

447

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PaySense reviews & complaints page 24

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Address: Mumbai City, Maharashtra

Dear team,

From more than one year i am paying my emi with no miss in any month, however, this month unfortunately due to some major issues i missed payment. Which resulted the most insulting calls from paysense recovery team. They are calling all my relatives and abuse with all they have. Even i was in touch to one of there representative to whom i have been explaining the situation and is trying to get the payment done as soon as possible as it only emi which is pending rest is paid as per the schedule.

They are so much so abusive that they have not looked at the age of person talking and as soon as we pick up the call instead of talking they start abusing. Please help in this as they are even threatening and calling relatives.

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G

gopaysense

from Mumbai, Maharashtra

May 28, 2019

Hi Arvind,

We are sorry to hear this, but we do not encourage such services and we shall definitely investigate this internally. As we are unable to find any details of you here, would request you to help us with your registered email id or you can reach us at [protected]@gopaysense.com .

Regards,
Team Paysense

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Address: 211 Building No. 1, Sona Udyog 2nd Floor, Parsi Panchayat Road, Santacruz West, Mumbai, Mumbai City, Maharashtra, 400054

Website: Email id - [email protected]

One of the worst services i have never ever seen before in my life, if any complaints or request raised from customer end, no response, no reply for emails and no customer service, for whom we need to ask

Who will resolve customer issue and queries.???

If they need documents are emi pending from customer side, they will # us by doing n number call and messages...

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G

gopaysense

from Mumbai, Maharashtra

May 28, 2019

Hi Naveen,

We are sorry to know that you did not hear back from our customer support team, my sincere apologies to you. Currently we do not have a contact number, however would request you to please share your registered email id with us so that we can check your case and help you at the earliest.

Regards,
Team Paysense

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Website: [email protected]

Hello paysense,
I have made my emi payments on time so far, however it was my 9th emi payment which i have paid of which i have all the required references. It is the paysense app which disclosed and still discloses emi payment is overdue/pending. I need to know how can i keep on making payment without knowing the status of my payment (Recent paid emi) when the only portable support i. E app also discloses wrong information, why? I had/have sent so many emails regarding the above mentioned issue, yet there is almost zero response from the paysense support team (Except the automated calls & threatening messages). I have one emi in pending (But how can i pay it when i am not even sure of my prior emi of which the payment is made).
Please resolve this issue asap. And i shall further continue to make the remaining pending payments.

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G

gopaysense

from Mumbai, Maharashtra

May 29, 2019

Hello,

We are extremely sorry for the inconvenience caused to you.

We request you to please help us with your registered email Id here so that we can look into the issue or please reach us on [protected]@gopaysense.com for more assistance on this.

Regards,
Team PaySense

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Address: Mumbai City, Maharashtra, 400054

Website: www.gopaysense.com

Dear team,

My loan no: sl1227424

I have take loan for 72000 in paysense. I have already paid all the emi. But still my payment status was incomplete. I have many time requested to query in paysense, but am not getting any proper reply form paysense, please help close my payment status,

Now my cbili was affected due to paysense

Regards,
Nagarajan
[protected]

+1 photos

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G

gopaysense

from Mumbai, Maharashtra

May 23, 2019

Hello Nagarajan,

We are extremely sorry for the inconvenience caused to you.

We are working on this issue & in maximum 7 working days it will be resolved. Please allow us some time to get this resolved. Rest assured, it is not impacting your account & the issue will be taken care of.

Regards,
Team PaySense

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Address: Not, New Delhi, Delhi, 110044

Website: Paysense

I am now skipped one month due to my bad condition because i was left the job and family n home. They was all not supporting me. They are also leave me. Paysense team started calling daily many times and asking to pay the amount immediatly.
More embarasing thing is they are calling all my contacts like previous company manager and friends and nebours etc and harrassing. I am not how are they getting contact numbers of those and stealing from other company documents... Help me i[censored] do.

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G

gopaysense

from Mumbai, Maharashtra

May 23, 2019

Hello,

We are sorry to know that.

Could you please help us with your registered email Id here so that we can check your loan details.

Regards,
Team PaySense

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Address: 560092

I just skipped one month due to my accident and hospitalization. Paysense team started calling daily 100 times and asking to pay the amount immediatly.
More embarasing thing is they are calling all my contacts like previous company manager and friends etc and harrassing them with bad words. I am not how are they getting contact numbers of those and stealing from other company documents.

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G

gopaysense

from Mumbai, Maharashtra

May 22, 2019

Hello,

We are extremely sorry to hear that.

We do not practice such activity & we will surely take an action on this. We request you to help us with your registered email Id here or you can reach us on [protected]@gopaysense.com so that we can check the details.

Waiting to hear back from you.

Regards,
Team PaySense

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Address: Pune, 411006

Website: Kk

As i have applied for personal loan in paysense app. Amount not disbursed to in myaccount and my emi details are updated in app. The amount which they mentioned was not credited in my account. Till now i had sent nearly 10 mails. But i didnt got any reply from pay sense. Please do needful.
And my emi updated also they even not reply to my mails also...

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G

gopaysense

from Mumbai, Maharashtra

May 22, 2019

Hello,

Sincere apologies for the delay caused.

We request you to help us with your registered email Id here so that we can check the status of your loan application.

Regards,
Team PaySense

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Address: 500082

HI THIS IS GOURI
[Resolved] Paysense — paysense app showing payment disbursed in account but money not credited in account

As i have applied for topuploan in paysense app. amount NOT disbursed to in MYaccount and my emi details are updated in app. The amount which they mentioned was not credited in my account. Till now i had sent nearly 10 mails. But i didnt got any reply from pay sense. Please do needful.
AND MY EMI UPDATED ALSO THEY EVEN NOT REPLY TO MY MAILS ALSO

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G

gopaysense

from Mumbai, Maharashtra

May 22, 2019

Hi Gouri,

Sincere apologies for the inconvenience caused.

We request you to help us with your registered email Id here so that we can check your application status.

Awaiting your details.

Regards,
Team PaySense

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Address: Shyamnagar, Feeder Road, Kowgachi More, 24 PGS (N), WB, Shyamnagar, Feeder Road, Kowgachi More, 24 PGS (N), WB, Kolkata, West Bengal, 743127

Website: www.gopaysense.com

I apploed a loan from the company, name paysense.
I got correct amount on my bank. I paid 6 emi on time...
Now the problem is came from the 7th emi date. Emi deduction date is 3rd of every month.
On 30th of april, 2019 i made a payment for 3rd may emi payment.
On the app there is showing that i paid the amount. But on the same app, on the home screen there is showing that i didn'tpay any amount form 3rd may. So i have to pay 590/- as
Due penalty charge. Even they send me massages also. That i have to pay, other wise they will take legal action and bla bla bla...

I have all the screen shots. When i got the emi amount. When i made the payment.. All documents i have..
Even, after sending them lots of emails they didn't reply me amything. No customer care calling number they have. I have doubt now, is this is a legal compnay or they sit there to cheat their customers??

+6 photos

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G

gopaysense

from Mumbai, Maharashtra

May 22, 2019

Hello,

Sincere apologies for the inconvenience caused.

We have already escalated this case to the concerned team on a priority. The team is looking into it.

We request you to allow us another 7 to 10 working days to get back to you with the status.

Regards,
Team PaySense

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Address: Nellore, Andhra Pradesh, 524001

Website: gopaysense.com

My top up loan was approved and disbursed as per the msgs recieved and status shown in app. It's been 2 days now.

Sent 5 to 6 complaints but no reply from the customer support. I have not received the money. I really need the amount urgently. But no response and the money is not credited yet. I checked with the bank and they confirmed nothing in unclear status.

Please help.

+1 photos

May 19, 2019

Updated by shaik.zunnu It's been three days now and still no reply and solution my complaint and query.

Paysense doesnt have any support team to work

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G

gopaysense

from Mumbai, Maharashtra

May 22, 2019

Hello,

Apologies for the delay caused.

We see that the loan has been disbursed to your account. We hope you have received the funds.

Regards,
Team PaySense

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Address: 400086

I have been receiving lots of calls harassing me abusing my family maa bahen ki galia die wo log, they said if i don't pay they will # my family, that's a shameful statement they have made also they have been calling my contacts abusing them asking for money, they told me that they have called at least 30 people they abused them and they were laughing while telling me all about it,
Such a shameful act i want a proper action against them also i want to know how to deal with it legally,
I am not gonna leave this matter as it, they abused my mother, sisters my family, they harassed me they harassed my contacts.

May 23, 2019

Updated by Ashraf7861 Someone again called me ‭+[protected]‬ with this number and instead of helping he was shouting at me he asked for the mon

May 23, 2019

Updated by Ashraf7861 Money and said they actually care less about the people who have complained on consumer portal and said he will show me and was just making nonsense stating that I'll not pat the amount which i have never said, Shame on you guys

May 23, 2019

Updated by Ashraf7861 Please tell me how to deal with this!!

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C

Chekkilla Rajkumar Goud

from Delhi, Delhi

May 21, 2019

I Complete total process but amount not credited worst customer service I complete Moro then 50 times don't waste my time cancel my loan first of all remove your app in play store my cell [protected] mail rajkumar.[protected]@gmail.com

harassment calls - Comment #3438989 - Image #0

harassment calls - Comment #3438989 - Image #1

G

gopaysense

from Mumbai, Maharashtra

May 22, 2019

Hello Ashraf7861,

We do not practice such activity. We will surely investigate & take strict action on this.

We request you to please help us with your registered email Id here so that we can check your details.

Regards,
Team PaySense

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Respected my paysense was updated on 16 may 2019 that your loan is disbursed into account. But still my account is not credited with respected amount. So i kindly request to take it into consideration. This shouldn't be happen to any one. So i request paysense to take this compaint as consideration and resolve it fast...
It is a medical emergency understand

May 18, 2019

Updated by Vikasnagini Respected my paysense was updated on 16 may 2019 that your loan is disbursed into account. But still my account is not credited with respected amount. So i kindly request to take it into consideration. This shouldn't be happen to any one. So I request paysense to take this compaint as consideration and resolve it fast...
It is a medical emergency understand

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G

gopaysense

from Mumbai, Maharashtra

May 22, 2019

Hello,

Sincere apologies for the inconvenience caused.

Please help us with your registered email Id here so that we can check the loan application status.

Regards,
Team PaySense

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Address: Jai Villa, Devshakti, 49 Tilak road, Santacruz west Mumbai 400054, Mumbai City, Maharashtra

Website: [email protected]

As per my conversation with mr kiran, my loan amount was disbursed in my account even though i have cancelled the loan. And he told i must pay the total amount to their account and then they will cancel the loan. And after refund of the amount, they have stopped replying. And neither cancelling the loan and nor issuing the noc. I have all the call records and mails with them to prove my point. Please take some action and help me out of this situation.
My contact no is [protected]

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S

[email protected]

from Mumbai, Maharashtra

Jul 2, 2019

Paysense is not refunding for left 6 months. They are fraud and cheaters.

Have been promising to refund but in last 6 months they have not paid back.

Entire management is fraud and bunch of cheaters.

Regards
Sameer Desai

cancellation of loan - Comment #3474767 - Image #0

cancellation of loan - Comment #3474767 - Image #1

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Respected my paysense was updated on 10 may 2019 that your loan is disbursed into account. But still my account is not credited with respected amount. So i kindly request to take it into consideration. As it has been already 15 may 2019. This should be happen to any one. So I request paysense to take this compaint as consideration and resolve it fast

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G

gopaysense

from Mumbai, Maharashtra

May 17, 2019

Hello,

Sincere apologies for the inconvenience caused.

We request you to help us with your registered email Id here so that we can look into this or you can reach our team on [protected]@gopaysense.com.

Regards,
Team PaySense

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Address: Nehru nagar, 3rd line, D.no 15-13-83/15, Guntur, Andhra Pradesh, 522001

Website: Paysense

Mybm name is p sasidhar sai kumar i m from guntur andhrapradesh i had applied for topuploan given by paysense app they done the top up and the actual amount of 47890 is not credited in my account and they are showing it is credited can u please take necessary action and needful for me while i m mailing to costumer support the team is not responding it is done almost all 3 working days

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G

gopaysense

from Mumbai, Maharashtra

May 15, 2019

Hello,

We are extremely sorry for the inconvenience caused.

We are facing some technical issues & hence there is a delay in disbursal. Please help us with your registered email Id here so that we can help you with the exact status or you can reach our support team on [protected]@gopaysense.com.

Regards,
Team PaySense

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Address: Jai villa, Devshakti 49, Tilak Road, Santa Cruz West Mumbai, Mumbai City, Maharashtra, 400054

Website: [email protected]

I have applied for a topup loan due to my father was admitted in hospital after approving my loan in the application it says money got credited into my bank and they had scheduled me fir emi from next month onwards, not a single penny received. Here is my registered mail id with paysense [protected]@hotmail.com. Please help, need the money urgently.

+2 photos

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G

gopaysense

from Mumbai, Maharashtra

May 15, 2019

Hello,

Sincere apologies for the inconvenience caused.

There was an issue which we have addressed and again initiated the fund's transfer via NEFT so please wait for another 4 working days and you will surely get the money credited to your bank account.

We definitely understand the delay which has impacted you and will make sure that such issues don't arise in the future.

Your cooperation is highly appreciated in this matter.

Regards,
Team PaySense

G

gopaysense

from Mumbai, Maharashtra

May 16, 2019

Hello,

We see that the loan has been disbursed to your account now. We hope you have received the funds.

Regards,
Team PaySense

A

Ajith Nagarajan

from Mumbai, Maharashtra

May 16, 2019

Hi
I need to force close my paysense loan which I took for 40000 for 12 year I paid 2 emi, now i need to close, after sending several mail i didn't get any response from your support team, one of your executive also not picking my call Please send force close details for further process, iam totally hurted by your collection services

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This is ridiculous from the paysense, i am trying to contact paysense since last 6 days on email, website. But did not get a response from your team. I applied for a loan and it got approved on 9th may and on 10th may i got the notification on email and sms that the loan is disbursed to my account but even after 6 days i am still awaiting for the funds.
And i am trying to contact paysense team but they don't have any contact number and on the email they response after 1-2 days even after more than 10 emails, i haven't got the amount in my account.
This is worst service provider, will never encourage anyone to opt paysense for their financial needs. I will take this to social media and escalate this issue.

Manish kumar
[protected]@gmail.com

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G

gopaysense

from Mumbai, Maharashtra

May 15, 2019

Hi Manish,

Sincere apologies for the delay caused.

As discussed on call with you, we are working on your case & we will get back to you with an update on your query at the earliest.

Kindly allow us another 24 working hours.

Regards,
Team PaySense

G

gopaysense

from Mumbai, Maharashtra

May 16, 2019

Hello Manish,

We see that the loan has been disbursed to your account.

We hope you have received the fund.

Regards,
Team PaySense

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Hi,

I had applied on 30-apr-2019. I have got the mail & message from your end on 8-may-2019 that your loan amount has been disbursed in account but still i have not received any amount credited in my account from your paysense.

I have already escalate this issue on 09-may-2019. Then they said please wait for 2 more working days we are working on it. But still i did not receive any amount from their side. And now i cannot wait for more working days. As i have already waiting from 30-apr-2019 to till the date.

So, i request you to cancel my loan application and i cannot wait for more days now. Because i think you guys are not able to provide the solution. Being a customer i am highly disappointed from your side the brand called paysense.

My loan id : sl2410721

Regard's
Umesh kumar

+1 photos

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G

gopaysense

from Mumbai, Maharashtra

May 15, 2019

Hi,

We sincerely regret the delay caused.

There was an issue which we have addressed and initiated the fund's transfer via NEFT, we hope you have received the funds. In case you have not got it please send us your till date e-bank statement for the current month on [protected]@gopaysense.com.

We definitely understand the delay which has impacted you and will make sure that such issues don't arise in the future.

Your cooperation is highly appreciated in this matter.

Regards,
Team PaySense

M

Mohammaed Faizan

May 16, 2019

No proper nor response from the paysense team. Very pathatic experience.

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My loan number is sl2412371. They stats in app my loan disbursed a week before on 6th may. But till date i didn't get any amount in my account. Try to cantact more than 20 times they didn't respond me.. Then they mailed me your amount was disbursed to your account if not attached till date bank statement.. I also send the last 15days bank statement.. Them i tried to contact lot of times. But they didn't respond me. They are fooling me more than 10 days.. Help to get my loan amount as much as early otherwise cancel my loan and nach on bank too.. First they want to know how to treat customers..

+1 photos

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G

gopaysense

from Mumbai, Maharashtra

May 15, 2019

Hello,

Sincere apologies for the delay caused.

There was an issue which we have addressed and initiated the fund transfer via NEFT, we hope you should have received the funds. In case you have not received it yet, please send us your till date E bank statement for the current month on [protected]@gopaysense.com.

We definitely understand the delay which has impacted you and will make sure that such issues don't arise in the future.

Your cooperation is highly appreciated in this matter.

Regards,
Team PaySense

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Address: 400072

Hi,

I applied for a loan through paysense on 8th may and 2 times i received a message that loan amount is credited to your account. I was in need of the money very urgent.

I mailed them several times but they are just delaying that you will receive in a day or 2 day.

This is very frustrating and worst customer service they have provided, its totally customer harassment.

Please help me with this as this is very critical.

Kartik gangwani
[protected], [protected]

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Y

Yuvarajktr

from Mumbai, Maharashtra

May 15, 2019

My loan number is SL2412371..I got message my loan amount was disbursed on 6th May but I didnot get my loan amount on my account..I tried to customer care more than 20 time .the didn't call back or respond properly ..

Nitin Kumar5's reply, May 15, 2019

Hi they have done the same thing with me and issue has not yet resolved. My mail id is [email protected]. Please share ur ID as well so that we can connect and try to resolve the issue together.

gopaysense's reply, May 16, 2019

Hello,

We see that the loan has been disbursed to your account now. We hope you have received the funds.

Regards,
Team PaySense

gopaysense's reply, May 16, 2019

Hello,

We see that the loan has been disbursed to your account now. We hope you have received the funds.

Regards,
Team PaySense

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