PaySense Complaints & Reviews

I have already fore closed my loan account. However, still my account shows as active on the application. I have been following up with the customer care team for past 20 days. Didn't get proper response. Do let me the nodal officer email address or contact number. Hope I would get a response now. if you want I can share my loan account details with you.

Received loan and have missed emi. Could not pay due to medical reason for which I have a very strong proof.
Received call from your recovery agent and he asked me to pay which I agreed but asked some time to pay due to arrangements but he was forcing me to pay now. His manager came and started arguing stating who is my manager and give the details which I ignored and told him to come to the point wherein I WANT TO PAY and need some time but he was so stubborn that he wanted my managers name and her contacts. Later he raised his voice and said we north Indians come here and do such things and started abusing me.
Now my question is why the hell he is blaming me for being a North Indian and he says he is a lacalite here. So Paysense should declare on their portal that they would not give loans to North Indians.i have the recording of it. Please ask me I will forward on your what's app number.
Secondly these people have called my relatives and friends. That's fine since even they know I was going through hardship.
Now these people called my children and their classmates and harassing them stating they would be in trouble since I have given their reference. Who gave the rights to call children who are below 18 years of age and some of them were crying since they are kids.How the hell did they get my childrens and their classmates numbers? Their exams are going on and now instead of studying they are frightened.
I was ready to pay but now you see your agents abusing me for being a North Indian and calling my children and their classmates and threatening them.
I have all the recordings. Does Paysense has any answer for this?

Received loan and have missed my emi. Could not pay due to medical reason for which I have a very strong proof.
Received call from your recovery agent and he asked me to pay which I agreed but asked some time to pay due to arrangements but he was forcing me to pay now. His manager came and started arguing stating who is my manager and give the details which I ignored and told him to come to the point wherein I WANT TO PAY and need some time but he was so stubborn that he wanted my managers name and her contacts. Later he raised his voice and said we north Indians come here and do such things and started abusing me.
Now my question is why the hell he is blaming me for being a North Indian and he says he is a lacalite here. So Paysense should declare on their portal that they would not give loans to North Indians.i have the recording of it. Please ask me I will forward on your what's app number.
Secondly these people have called my relatives and friends. That's fine since even they know I was going through hardship.
Now these people called my children and their classmates and harassing them stating they would be in trouble since I have given their reference. Who gave the rights to call children who are below 18 years of age and some of them were crying since they are kids.How the hell did they get my childrens and their classmates numbers? Their exams are going on and now instead of studying they are frightened. Now their parents are planning for action now against paysense.
I was ready to pay but now you see your agents abusing me for being a North Indian and calling my children and their classmates and threatening them.My children are feeling humiliated now.
I have all the recordings. Does Paysense has any answer for this? You have challenged the LAW now.

Hi,

Would like to share the incident what the company does.

They provide loan and do not have any contact number where the issue can be resolved. They only use an email id to resolve the issue but takes to long time. I use to pay all the loan amount through next before due date and send them the screenshot on there email id still they call everyday and send me WhatsApp & message me with the below "LEGAL Notice Mum/PS/Bor/01/2585/1 - Case under section 138c of Negotiable Instruments Act (Non-Bailable Arrest Warrants) filed against you for dishonor of ECS(s). Your Passport (If any) will be impounded along with reporting of AADHAAR to BUREAU."

And it's not a day they do it regularly.

Please take action towards them as sending legal notice even the payment done on time.

This is my wife second loan account with paysense. The previous one was paid absolutely on time. Due to her hospitalisation she missed her last month emi. However, even after informing the same to the agent i have repeatedly received calls. One of your agent has accessed the phone book and happen to call her aunt and threaten her who is a 65 years old lady. Just want to know do you guys even realize that you over rule the regulations of supreme court guidelines on recovery of loans. Till last i had a great experience with u but alas very sad with this unproffesionalism. Just to let you know i am in touch with your executive inspire of that i my relatives are receiving 15 calls a day. I seek a clarification on this.

S. Majumdar

This is pertaining to my wife's account loan a/c. Just to elaborate she had taken a loan from paysense a year back and was paid on time. This is the second loan where in due to her medical condition and hospitalisation she couldn't pay the end on time and it's merely 15 days. Within this time frame we are receiving some 15 calls a day threatening us and my relatives. This is so horrible that inspite of being in touch with your executive we keep on receiving calls. If this is how you deal with your customer then it's a horrific scenario.

I tool a loan from Paysense, this month I was late to pay.
For that they called my all contacts. Using very cheap words.
What kind a company this is, they don't know customer value.
Your collection department is worst. They don't know how to talk to the customer. Did guys really traine your employees like this.
I wrote regarding this to the Paysense developers also. No reply from there side.
If you didn't take any action on this.
Really Im in deep depression, I don't know what to do. All my family members, friends, colleagues and client. Looking me very cheap.
If anything happened to the reason is Paysense.
Pls take a action against them.
This is not only my problem. Who took loan from Paysense, all there problems.

My registered email id is [protected]@gmail.com and registered phone no is [protected]. I am facing this issue that they are calling my contacts and harrsing me, and there were few contacts whom i dont even haven direct contacts. Not sure how she has the access to it. If you guys take an illegal route to collect the outstanding, not sure how the company will sustain. Anyhow, if this person does not stop calling like this, i will be writing to the banking ombudsman about this. I have substantial evidence now. A lady veena [protected] started calling and abusing them. She uses a very filthy language.
Please let me know if it can be resolved before i go to the ombudsman.

I am an existing customer of Paysense. The worst thing is, people are not cooperative, they always misbehaves with customer. I mistakenly paid my EMI twice of a single month and requested to refund, they said within 7-8 days I will get my money back but no response. I had a word with Mr Mahesh, he is the most JAAHIL (GAWAR) person I could have meet. Monika, Mahesh, Pooja & Sapna they are the executive whom I have spoken with, they all have misbehave with me. Also they stopped answering my call and didn't reply me on whatsapp too.

This is for all the Paysense users, do not pay their EMI's, they don't deserve a better customary. @consumercomplaints please look into this matter and file a complaint against this fraud company.

I had taken a loan from paysense and due to my sudden jobless situation, i could not pay for approx 5 months.
This guy from. Paysense legal team [protected] started calling the contacts from my phone. They have stolen my phone contacts with the help of their application, called my mom and started abusing her, started calling her a helpless oldie and yelling telling that she will die if i dont pay.
This is a sheer threat and i have also complained this to the police station.
Guys please be aware before you take a loan from such company.

Main amit shende aapke paysense se rs36000 loan liya 28 feb 2019 ko or mera emi 3 april 2019 ko hai.. Mere ko axis bank 12 march rs 200000 loan diya to maine paysense me request dal diya for close ke liye to muze paysense se call aaya or unhone mere rs 36000 liya or baki transaction auto matic debit kiya rs 36000 fir four times 5000 or one time 9999 or one time 2000 aisa total amount rs 103999 deducted kiya me axis bank ke account se

I'm mahadev katkar i have apply for personal loan by using paysense mobile application. They have offer me for loan amount rs192000.
I have submitted my document to paysence executive in january 2019.
Loan will approved but i have not got my loan amount. Plz process my loan application if not possible it so return my all documents. I will attach screenshot in complaint portal plz find it and process my loan.

Dear team,
Indian government.

Respected sir/madam,

This to here to bring to your notice that, an online application paysense (Loan application) has given me loan, regularly i use to pay all my emi on time but this month, i haven't paid due to my job shifting and salary not disbursed, i requested them for some time, but they hacked my phone and steal all personal contacts from my phone and they called each and every family member and they tortured them with out any un relative aspect and they are not responsible for any payment, they call'd brother, sisters uncles, aunty and almost more than 50 members in family, this made me shame and loss of prestigious self respect and lots of human humiliation with their unprofessional language and information,
Really felt to commit suicide as lost my nature in front of all family members, *my wife is in hospital shes in maternity situation, they called and tortured each and every one of my family, this is so criminal activity done as stealed and hacked all my phone. Requesting you to please help me.

Thanks,
Vinodh m

Please be informed that i have taken personal loan and failed to submit 5th emi of this month and collection team is asking for same in very rude and false way. Contacted to my relatives and business customer for repayment the installation. This kind of her act leads to defamation in market. I have not answered the reminder call as i have already informed to pay after 23rd of this month & in result they initiated calling to random person from my contact list and asking for repayment.
Kindly note that i have paid the balance amount today no further emi is left.
Contact person name:- tanvi shirsekar
Phone no:- [protected]
Need action from your good end on above act.

Hi i have applied for personal LOAN in Paysenses app and they approved my LOAN application on dated 19 th Feb 2019 and they said the LOAN amount will be disbursed within 24 to 48 hours
today is 25th but not yet am not rcd the LOAN amount
this paysense peoples saying we are already sent the application to Banking partner
that ### banking partner not yet dispurse the LOAN on the basis of Paysesne
given time am waiting for the same till am not rcd the amout.

if the useless company not to disburse the amount ineed compansation for my documents collections and utilisation by misleading me to relating my LOAN

am ready to lodge a complaint against this ### company for waste of my time and loss of my other bank LOAN taken

Hi,
This is sivakumar (Phn no - [protected]) who claims to be from paysense and calls randomly to my contacts. He uses very abusive language and says that the particular person has taken money from them.
They have a legal option to consider for my non payment issues. But this is the sheer harassment route they take and try to recover the money. Is there anyway to address this problem?

Hi,
There is one mr. Nikhil (Phn no - [protected]) who claims to be from paysense and calls randomly to my contacts. He uses very abusive language and says that the particular person has taken money from them.
They have a legal option to consider for my non payment issues. But this is the sheer harassment route they take and try to recover the money. Is there anyway to address this problem?

Dear sir/madam
I am yangwok senliak i have taken a loan from paysense in the agreement there was mention that monthly emi is 6728 rs but this month of 5 february i have paid the amount as par agreement but they are saying that i have not paid my emi but i have a proof that i have already paid my emi it's deducted from my account and i got massage also
And the bank statement also but now they are not picking up my phone and they are charge me late payment fees of rs 590 for one day this is too much i request you to take action against paysense


Regards,
Yangwok senliak

Can any loan app access their phone contacts and media stored on the phone. They are calling the contacts in my phone for emi default. I had installed the app and gave permission to access my phone. Does access mean they will be able to view the number or can call them? And also i have uninstalled the app now, does that mean they don't have the permission now? I have told them i am unable to pay my emi due to unemployment, however they stil keep harassing me and contact my previous company colleagues.. They are mentally harassing me and defaming me.. I m thinking of filing a defamation lawsuit against them. Please help. The people calling doesn't have courtesy and have zero communication skills and speak bad words.

I applied for a loan with paysense with their super high interest rate, only cz they claim one would receive the money in 24 hours. I knew it wasn't going to happen so thought minimum 72 hours they would take and disburse. From 8th feb2019 they are saying 24 hours i will get money, still hasn't come and they have no one to assist. Extremely upset with their customer service.