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PaySense Complaints & Reviews

1.3
Updated: Jul 14, 2025
Complaints 582
Resolved
137
Unresolved
445
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PaySense reviews & complaints page 27

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K
Kalpana Rawat
from Delhi, Delhi
Jan 27, 2019
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Address: New Delhi, Delhi, 110045

This complaint is against paysense they are misusing the permission that is allowed by the consumers to access the contacts in cellphones they call anyone and abuse they on mother sister and daughters. If this is really a platform that can help me please suggest some actions i have got people whom i havent spoke for year calling me and saying that they got abused my emis were delayed but i haven't heard of this application... Priyanka a csr of their fake company is very abusive. She uses deregratory words.. She abused me as well as my mother.. They are asking me money for no reason i haven't even heard of this app before... I am gonna file a complaint against them.. I even asked them to send me the proof to my email address but they refused... I dont know how they got my address proff and my bank details but this is too much of fraud... Some one please look into this matter
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    H
    hanif mukri
    from Nashik, Maharashtra
    Jan 27, 2019
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    Address: Mumbai City, Maharashtra, 400059

    This complaint is against paysense they are misusing the permission that is allowed by the consumers to access the contacts in cellphones they call anyone and abuse they on mother sister and daughters. If this is really a platform that can help me please suggest some actions i have got people whom i havent spoke for year calling me and saying that they got abused my emis were delayed but paid within the same month i kept complaining to change the emi dates as i was gtg paid on 10th no one listened. I even tried to tell them to not abuse requested. Still they continue to do so. Please help..
    My loan is aprove but not recive my payment in my account.
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      A
      from Bengaluru, Karnataka
      Jan 25, 2019
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      Address: Bangalore, Karnataka, 560026
      Website: Paysense.com

      Sir
      I had applied a loan on 12 January and i was convinced that loan will be disbursed with in 5 to 6 hours... Till now i have not recieved any loan amount to my account nor any communications from them...

      We apply a instant loan for a reason... these people are not even bothered to atleast to communicate with there customers...

      Pls resolve this issue very soon...
      +1 photos
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        S
        Sandy8935
        from Jintur, Maharashtra
        Jan 25, 2019
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        Address: Raigad, Maharashtra, 410210

        This what paysense has been doing breaching customer security they take permission of contacts thru the android app and then ask their coll3ctions executive to call them and abuse them irrespective of who ever it is family non family members friends or collegues or even for that matter even the ngo number stored on my phone they have called up and abused them for money. This is such a breach in customer security. Is there some one who can take actions on this. As this is harassment.
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          R
          rizethos
          from Mumbai, Maharashtra
          Jan 23, 2019
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          Address: Mumbai City, Maharashtra, 400055
          Website: www.gopaysense.com

          I am a existing customer of paysense after completion of first loan i got top up loan offer i have applied loan on 31dec18 now its 23 days i have not received loan amount i send several mails to paysense team they said its a technical issue every time they change my loan disbursal status and today also they have given me fresh application on their digital APP and once again its say approved and loan will get disburse within 5hour.i personally went 3rdjan19 to paysense office and spoke to Representative richa dhamani after applying on 31dec18 it was an urgency i have to pay to doc on 3rd jan19 they said it will be credited soon and still 3rd time my status get change and they are not responding they are liable to disburse the amount on 5working hour.
          i dont know what is hampering the process loan got approved and says the amount will credit in 5 working hour every time they give excuses.
          i need my loan money any how and i will legally challenge them in court because its too much i go through too much drama from paysense team i am extremely exhausted by the service they wasted my time.
          Jan 23, 2019
          Updated by rizethos
          my name is rizwan chaviwala and i applied topup loan on 31stdec18 visited paysense office on 3rdjan19 and emails several times but still not received money instead of money i got fresh application to fill on paysense app which got approved every time and received email to get disburse within 5 working hour strange their 5 hour still pending its 23days since i apply paysense team need to reply on this consumer complaint what is the issue please explain [protected]@gopaysense.com reply
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            S
            Sadik Mukri
            from Nashik, Maharashtra
            Jan 19, 2019
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            Address: Mumbai City, Maharashtra, 400059

            This complaint is against paysense they are misusing the permission that is allowed by the consumers to access the contacts in cellphones they call anyone and abuse they on mother sister and daughters. If this is really a platform that can help me please suggest some actions i have got people whom i havent spoke for year calling me and saying that they got abused my emis were delayed but paid within the same month i kept complaining to change the emi dates as i was gtg paid on 10th no one listened. I even tried to tell them to not abuse requested. Still they continue to do so. Please help.. I am just complain mumbai andheri beat chowki for police
            Hello Sadiq, We are unable to identify your details here. Please note that we do not support such practices. Please help us with your registered email Id here or reach us on [protected]@gopaysense.com so that we can look into the matter.
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              M
              Mr Marcus
              from Bengaluru, Karnataka
              Jan 18, 2019
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              Address: 560042
              Website: Paysense Loan Service

              Very important note:
              When the user installs paysense loan application on android devices, it will ask you to enable permissions, unless you don’t enable the permission the app will not work and this how they breach customers security as they retrive all the contacts of the customer on to their server and then use against them.

              Paysense collection agents will call every person in your contact just in case you failed to make the payment and reveal that you had taken a loan and literally destroy the image of the customer who has opted for a loan service from paysense. Paysense has no rights to perform these acts at any given point hence forth i will be personally filing a case against paysense for breaching customers personal information under data protection act 1998. I have recorded conversations from paysense recovery agents and messages to prove this part. Paysense loan service will soon hear from me very soon.
              Hello, Please note that we do not support such practices. If something like this has happened, we will surely investigate this. Please help us with your registered email Id here or reach us on [protected]@gopaysense.com so that we can assist you better.
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                G
                girish1612
                Jan 16, 2019
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                Address: Mumbai City, Maharashtra, 400078

                My name is girish i have got a new phone number from jio 8 months ago, i have been receiving calls from paysense for some person who's name is akkal shahi whom i don't know they call several times everyday they also send text messages they call from many different phone numbers, i have sent several emails at gopaysense but the reply is send us email from the registered email address how can i be registered with them if i never had an account with them spoke to many people from collection from paysense but its of no use this seems to be a fraudulent company, people are senselessly calling any one without any reason wanted suggestion can i file a police complaint against them or should i go to the consumer court and file a lawsuit cause these people have crossed all the limits an i am dame serious abut this now please help!
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                  S
                  sarveshinsingh
                  Jan 16, 2019
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                  Resolved

                  I applied for Loan on 2nd Jan 2019 and document was collected physically on 3rd Jan 2019 but the status was not updated till 10th Jan.
                  After too many follow ups my loan application was approved on 11th Jan 2019
                  On 15th Jan 2019 I received that amount has been disbursed but not yet credited in my account, so as asked I shared the bank statement yesterday only but till now no reply.

                  I applied for the loan because o[censored]rgent necessity but now I keep on waiting and they are not replying, always they says to wait for 24-48 working hours but now it's 5 days since my application approved. The app showing its approved but don't why its delayed, they are just saying some technical issue is there.
                  +1 photos
                  Jan 17, 2019
                  Complaint marked as Resolved 
                  I got my loan amount disbursed on 16th Jan 2019 in the evening. Thanks Paysense and team.
                  I money revived only 9940 i approved loan amount 100000 why

                  pls contact me my number [protected] in Telugu language
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                    V
                    Vivir Holidays
                    from Raipur, Chhattisgarh
                    Jan 14, 2019
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                    My loan was approved on 9th jan and today is 14th jan i opted for their loan because o[censored]rgent necessity for my pet but now i keep on waiting whilst they don't reply to me, they said they need 24 working hours but now it's 5 days. There's no update the app keep showing its approved but it's not apparently, i hope they look into it asap, as the money i needed was urgent but it's taking way too long.
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                      R
                      Raman121heman
                      from Noida, Uttar Pradesh
                      Jan 12, 2019
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                      Address: Mumbai City, Maharashtra
                      Website: www.gopaysense.com

                      I,
                      On 9th i apply for loan

                      After that on app it is showing loan application is approved on 9th jan. And your money will disbursed in 5-6 hour.

                      Today is 12th january, money not disbursed yet.
                      Paysensse don't have customer care number. On their email i'd every time only one reply wait for 24-48 hr for update

                      3 days gone. Every time this mail. Plz look into it

                      Regards,
                      Raman sharma
                      [protected]@gmail.com
                      +2 photos
                      Jan 18, 2019
                      Complaint marked as Resolved 
                      Late hai pr kr diye
                      Jan 15, 2019
                      Updated by Raman121heman
                      Consumer complaints you also not do something yet my complaint date is 12/01/2019 but yet not solved plzzz do something fast i have urgent work plzzz
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                        A
                        Aditya Menon
                        from Tiruvannamalai, Tamil Nadu
                        Jan 9, 2019
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                        I had applied for my second loan from paysense. It said 5 hours on 8 january 2019 and now it's already today the 9th january. Why is there a delay and why is there no follow ups from the paysense team
                        No customer care number or any reply for my complaint through the app. Please don't give false timing. Name is s. Aditya. Previous loan number
                        Sl1182827.
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                          S
                          Saumya1996
                          from Kota, Rajasthan
                          Jan 2, 2019
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                          Address: Jaipur, Rajasthan, 302015

                          Hi
                          I Applied for loan on 25 th of December and on 26 th December the person Collected the signed Nach Mandate from Me
                          After That i was Told that i would Get money In 24 working hrs

                          Its Been 2 nd January Today
                          Almost 6 Days And No One Gives Proper Reply and Loan Has not been Disbursed Yet
                          I Think They just Take Docs As No Amt. Have Been Disbursed Yet
                          +1 photos
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                            S
                            Syedahmedaaf
                            from Channapatna, Karnataka
                            Dec 28, 2018
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                            Pathetic services by paysense, collection team does not understand customer problems, there complete team is abusive nad using vulgar language,
                            Apart from this they have accesses by complete device information and called all the phone numbers,
                            Which is illegal and its my number call me i will once i could arrange money or get job.
                            There employees like nikhil rani says you can suicide also but first pay money now
                            In this case first we need to talk customer or escalate to a team who can handle sensitive issues
                            I am attaching screen shots of coversation which nikhil from Paysense had.
                            I am waiting for positive response from paysense, then i will pay my 30000 loan amount
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                              L
                              Lone Rider
                              from Mumbai, Maharashtra
                              Dec 28, 2018
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                              Address: Mumbai City, Maharashtra, 410210

                              This complaint is against paysense they are misusing the permission that is allowed by the consumers to access the contacts in cellphones they call anyone and abuse they on mother sister and daughters. If this is really a platform that can help me please suggest some actions i have got people whom i havent spoke for year calling me and saying that they got abused my emis were delayed but paid within the same month i kept complaining to change the emi dates as i was gtg paid on 10th no one listened. I even tried to tell them to not abuse requested. Still they continue to do so. Please help.
                              Hello, We definitely do not practice such activity. If something like this has happened we will surely investigate. Could you please reach us on [protected]@gopaysense.com with your details so that we can look into this & take strict action accordingly.
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                                K
                                Karthik S Babu
                                from Bengaluru, Karnataka
                                Dec 25, 2018
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                                Address: 560019

                                Paysense — i declined my loan

                                I shiva shankar karthik,

                                I have not able to pay any loan,
                                So i request to u that plz cancel my loan application
                                I have not any required loan so you will not credit 50, 000 amount in my bank of karnataka bank ltd. Saving account
                                When i got my required for any loan that time i contact with you
                                My co. No.[protected]
                                My email id : karthikbabus.[protected]@gmail.com
                                Thanks you
                                Hi Team
                                I have applied for a loan on 9 jan 2019 ...in app shows i am eligible for rs 195000
                                All application approved but amount not received any update 😢

                                paysense I declined my loan - Comment #3323554 - Image #0
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                                  K
                                  Kalyani Chavan
                                  from Pune, Maharashtra
                                  Dec 24, 2018
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                                  Address: Thane, Maharashtra, 401203

                                  Hi,
                                  On 13th dec i apply for loan

                                  On 15 dec ur executive came i signed ur ecs form n given to him. After singning the document he told me that within 3 working days amount will be credited to my account. I give all needed document.

                                  After that on app it is showing loan application is approved and your money will disbursed in 24 hour.

                                  Today is 24th december, money not disbursed yet.
                                  Paysensse don't have customer care number. On their email i'd every time only one reply wait for 24-48 hr for update.
                                  I already singned ecs form but yet not received any amount.

                                  12 days gone. Every time this mail. Plz look into it
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                                    A
                                    from Mohali, Punjab
                                    Dec 23, 2018
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                                    Address: Mumbai City, Maharashtra, 110044
                                    Website: www.gopaysense.com

                                    With regards to my loan ac no. Sl1028863 the payment got delayed for this month and i have conveyed the same to the agents stating that the emi will we paid in next month. However the collection agents are calling me continuously and to people close to me and abusing them using vulgar and filthy language. To an extent that we are planning a police and judicial complaint against you and your employee neha mob no.[protected],[protected]. This is illegal to call my family & friends who have nothing to do with this loan. Please look into it. A humble request.
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                                      B
                                      biswas.subham31288
                                      from Bengaluru, Karnataka
                                      Dec 22, 2018
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                                      Website: www.gopaysense.com

                                      With regards to my loan ac no - sl1322018, the payment got delayed for this month and i have conveyed the same to the agents stating that the emi will be paid by the last week of december. However, the collection agents are calling up people close to me and abusing them using vulgar and filthy language. To an extent that we are planning a police and judicial complaint. Please look into it. A humble request.

                                      Here are also the numbers that the agents are calling from:
                                      1.[protected]
                                      2.[protected]
                                      If these people are calling your friends or relatives and harassing them, then there is absolutely no need for you to get stressed.

                                      You guys just have to do one thing.You go directly to the police station and get a report against them and there is nothing to fear in this, nor is it a matter of feeling ashamed.This is your fight.You have to fight.

                                      These people have saved the contacts from the contact list without knowing you. Those who are using apps do not even know that their personal information is also with them.

                                      Many people must have had bad days because of this epidemic.You people are not thieves, but you are helpless.

                                      If they are calling you constantly, then there is nothing, they can do it, but if they calls someone else then you go straight to the police station and register an FIR.

                                      You people can also take help of cyber expert police.Share that number with the police, which was used to called to your relatives.You immediately inform the police that calls were coming from this number.

                                      You tell your relatives and friends in advance. If you get such a calls, then inform you immediately.

                                      thehindu.com/news/cities/Hyderabad/17-arrested-in-instant-mobile-loan-app-fraud/...

                                      Cases of apps baded loan provider using these tricks and continues arising day by day. They might hired some more people as mostly unable to pay emi on time due pandemic.

                                      I will request you again and again please file an FIR near your Police station if they called your relatives and friends
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                                        V
                                        from Pune, Maharashtra
                                        Dec 19, 2018
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                                        Address: Pune, Maharashtra, 411028
                                        Website: Paysense

                                        I have apply on paysence app on beetwin 2 to 5 December 2018 I have submit my all document adhar card, pan card, photo or cheque.
                                        But I have some truobl with my adhar online update. their another option physically documentation and I have submitted my document to paysence executive on 11th december but their are no response from paysence.im trying contact with paysence but their no any contact no.and consumer help LINE NO. I have emailing on given email address In paysence app but I have no any Classifications from paysence...
                                        +1 photos
                                        Dec 19, 2018
                                        Updated by [email protected]
                                        No any one respective person call me from paysence and their are no clarification on given application

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