Paytm First Games — battles games reward related issue

I played 2 games details are as follows:-
1) game name : mega contest (Jumpy kangaroo)
Game issue date : 1/10/2019
Game end date : 6/10/2019
Game slot : 0:00-0:00
Game fee : inr 1/-
Game reward : bluetooth speaker worth inr 5000/- (1st prize)
Query reference no. With paytm :[protected]
2) game name : mega contest (Jumpy kangaroo)
Game issue date : 6/10/2019
Game end date : 9/10/2019
Game slot : 0:00-0:00
Game fee : inr 1/-
Game reward : eco dot worth inr 3700/- (1st prize)
Query reference no. With paytm :[protected]
I have made complaint with paytm, but no response till date. They only reply that we are resolving your issue. Also, they have blocked my paytm fist games account telling that this account is having some suspicious activity.