Paytm Merchant — Not settled my amount of 5600 students from last one and half year

I have my account with paytm Buisness bank with name of nidhi gossain.I opened my account in December 2020 and received my first payment of 2500 in January 2021 along with other small amount payment but till now they have not settled my payment in my account even one more payment of rs 3000 which I received on 8th July 2022 also not get settled .In whole my more than 5600 got stucked in paytm merchant bank.Kindly help me resolve this issue as paytm customer care is not solving it and my amount is too big.