Paytm Merchant Complaints & Reviews

I have opened a Paytm merchant account in Sept/Oct 2021 when I started running a Taxi service. In January 2022 I didn't found the same profitable so I requested Paytm to deactivate my merchant account. After telephonic conversation I was successful to convince Paytm to deactivate the same. I received an email from Paytm in this regards:

(paytm
Merchant account deactivation
Payments Helpdesk
Tue, 1 Feb 2022 20:44:47 GMT+0530
Dear Merchant,

Thank you for contacting Paytm Business Helpdesk. Your case no is 65988771.

Hello! We would like to inform you that as per your request, we have deactivated your merchant account. Thanks for being a valuable merchant.

Regards,
Business Helpdesk
Paytm
ref:_00D28dVwY._5000I2E9nPK:ref)

But since last few days I am getting SMS that the monthly rental of Paytm speaker has been revised. I contacted Paytm support. They are not listning to my concern and are sending me emails. I am very disturbed by this behaviour of Paytm.
I have a very old regular Paytm account which i use oftenly to recharge phone, pay bills and sending money etc. but it is not a merchant account.

I have my account with paytm Buisness bank with name of nidhi gossain.I opened my account in December 2020 and received my first payment of 2500 in January 2021 along with other small amount payment but till now they have not settled my payment in my account even one more payment of rs 3000 which I received on 8th July 2022 also not get settled .In whole my more than 5600 got stucked in paytm merchant bank.Kindly help me resolve this issue as paytm customer care is not solving it and my amount is too big.

Mera Soundbox Deactivate karna tha to customer care main bat ki or wo bole ke ek email aayega use address pai aap Soundbox courier kar do or deactivate ho jayega uska name hai rishbh shukla Noda se B-26 Phase-2 se paytm Soundbox returns ka hai uska number [protected] hai 2/10/21 ko box returns kiya courier mila unko 8/10/21ko wo bole 4 day main hoga aaj tak nai huva box le liya or charge lga rahe hai or ye rishbh shukla call he nai receive karti ab mere box bhi gaya deactivate nai huva or monthly charge LG raha hai paytm customer wale call he nai late ab or jo read kar rahe hai wo paytm use he na kare barot bekar services hai .

Kindly refund money wrongly sent to Arjun kumar mahato qry(protected)raise to paytm

Kindly refund money wrongly sent to VIKASH prasad 2000 qry[protected] raised to paytm.

As communicated with qry[protected], i didnt receive any service from VIKASH prasad and wrongly 2000 amount sent to his account. Now Vikash prasad saying i didnt receive money so i will not refund. I shown him all details but still he is refusing and not replying from his registered paytm mobile number [protected].

Can you please take some action and ensure my refund? please do enquiry from vikash why he is refusing i didnt receive 2000 rs from ****625505 paytm number. Kindly block Vikash prasad account registered with [protected] till the enquiry why he is refusing when i didn't get any service for that.

Details of transaction:
==============
Jan 31, 2020 11:55:50
Transaction ID: [protected]

Hi! Kindly refund my wrongly deducted amount of rs 469.64, payment was of 20, 000 from my merchant payment account with name aegis limited. Registered no. [protected].
I need your urgent action. This is not way you paytm guys can deduct. If will not get my refund i going to consumer forum. I dnt want to do that. Kundly refund asap. Thanks. Also check link attachment.

Nihit arora

I want to inform that i have received payment of 14, 407 rs in my merchant account no - [protected] on 3rd jan 2019 but it's not settled till now and i am waiting from last 9 days as i required the amount urgently but the paytm team unable to send the amount to my bank account.
I have go take daily follow up regarding this but they didn't call me and when i asked to transfer the call to senior department they said that they are busy we will drop a call back within 2hours but i have not received any call back from last 4days. Today when i call and ask the matter to senior they replied the transfer will done within 4-5 days but i am not able to wait because my condition was not good i have to go for medical treatment.
Complaint no's[protected], 09909468
Kindly look itno this matter

I have an amount of 10200 to be settled on my bank account on 14th December 2018, it is still not settled. Customer support do not respond rather ask me to wait. First time they asked me to wait for 3 days and again for 2 days after 2 days another 2 days likewise they make me wait without any resolution. I am hopeless thinking I will not get my money...

It's really so disgusting that you accept money from customers via paytm on an myth condition that they will transfer your amount next day to your bank account.
But this is not true in my case.
As i accepted money via paytm on 26.10.2018 & its been more than 10 days but even till today i have not received money in my bank account. Neither that money is in my paytm balance.
I had called plenty of times at customer care helpline number. All they tell me is to wait for next 48hours to 72hours. They will initiate a transfer their concern team is checking out this case. Its very disappoting as well disgusting to be in this kind of situation.
Paytm is doing fraud with lots of people hard earn money. Please just try to avoid this kind of companies.

Hello,
I have payed recharge amount 348 rupees through my idea apps online banking option. Amount is reduced from my account. But i didn't get talk time and any other facilities. I complaints idea customer care. He told no any recharge is done on your number [protected].
My account details.
Name vaibhav vilas tandale
Account number:[protected]
Bank: sbi, panchvati, nashik
Please find attached screen short

My merchant account has been blocked since last few days..It's ridiculous that paytm did not have given me any warning or anything like that.the reason why it was blocked was that we 3 4 merchants were using one account...
We have not received any guidelines of the mode o[censored]se of merchant account...Either inform us the limit and way o[censored]se...Please unblock my account as quick as possiBle...I m losing many cash and business is suffered.please provide the guidelines to use so that it wl not be blocked ...Otherwise we all will uninstall this system permanently...These step are regressive and we suffer for trusting paytm...Uninstalling it

I received a payment of 20000 on april 1st which should have been settled to my bank account on 2nd april, it’s been 4 days and the payment has not yet been credited to my account. I have made multiple calls to paytm merchant helpline but the services are pathetic. All they say is that they have forwarded the details to the concened department. They do not provide any further information and they put on long holds. I request you to please credit my money to the bank account, mobile no is [protected]

I received a payment of 20000 on 27th february which should have been settled to my bank account on 28th february, it’s been 8 days and the payment has not yet been credited to my account. I have made multiple calls to paytm merchant helpline but the services are pathetic. All they say is that they have forwarded the details to the concened department. They do not provide any further information and they put on long holds. I request you to please credit my money to the bank account, mobile no [protected].

Hi team

Please tell me the reason why you block my merchant account without any notice and i am unale to do transaction as you see my account i fairly done all transaction with your wallet so as i good customer please do the needful tell me the process how i reactivate the account as i not done any unfair activity with my account.
Emaid id - rsh. [protected]@gmail.com
M. No - [protected]

On 7 feb I have received 10000/- trough paytm QR code and it is settled on 8feb in my linked hdfc bank. But till now I am not received any payment in my account.

I am waiting for this amount and discuss multiple times with paytm Customer care and hdfc bank customer care. Amount sent by paytm but bank not received this amount due to this it is not credited in my account till date.

Hello,

On 17th Jan I have received 10580/ trough paytm QR code and it is settled on 25 Jan in my linked kotak Mahindra bank. But till now I am not received any payment in my account.

I am waiting for this amount and discuss multiple times with paytm Customer care and kotak Mahindra bank customer care. Amount sent by paytm but bank not received this amount due to this it is not credited in my account till date.

See the attached screenshot for my kotak Mahindra bank account and the message that I received from you.

Take this as a higher priority and resolve this case ASAP because already too late.

Kotak account number and other related details mentioned in screenshot .

Thanks,
Rakesh Kumar
[protected], [protected]
[protected]@gmail.com,
[protected]@gmail.com

I received a payment of 20000 on 10th Jan which should have been settled to my Bank account on 11th Jan, it’s been 14 days and the payment has not yet been credited to my account. I have made multiple calls to Paytm merchant helpline but the services are pathetic. All they say is that they have forwarded the details to the concened department. They do not provide any further information and they put on long holds. I request you to please credit my money to the bank account, I have a emi to pay.

N 28th nov. While paying my mtnl bill no: [protected] dtd 9th jan 2017 via online payment site. Amount was deducted from bank account and bill remains unpaid. During online payment process i choose paytm as merchant. Now as per bank payment successful from their end. Hdfc transaction id [protected] dated 28th november 2017. Now they need email from merchant to return the balance.

My payment deduct 767 rs from paytm but merchant ccavenue send email my oder has failed but paytm deduct my money and send these sms (Your bank just confirmed a successful payment of rs.767.0 on paytm against order id ccafa1ate181. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries.) please refund my money paytm

L have my own shop, l have sold an electronics goods to costumer, and costumer paid me by paytm, and showed me that amount is deducted SMS, but I won't get the amount yet.This tranjection was don on 6th of this month. What I have to do now? The amount is Rs.954/-I have loss of Rs 954+goods.please help me as early as possible.I am hopping you will be helpful in my case.

I have ordered a domino's pizza through paytm wallet but no order placed on my transaction but money was deducted. Kindly do something asap. Its very urgent.

Order id- fpt[protected]
Paytm wallet txn id [protected]