Paytm Mobile Solutions — Amount not reflected or not refunded

I made a transaction on Rapido captain app via my phonepe Upi app on the date of 25-jun-2024. After the amount is debited in my phonepe Upi app. But not reflected in Rapido captain app. Rapido captain customer Support told, we didn't receive the amount from our end. And Phonepe customer support told, our side we have successfully transferred to the Rapido merchant. In between the situation I don't know where is my amount ?

Date of transaction : 25-jun-2024
Transaction amount : Rs. 199
Transaction Id : T2406251744458477070647
UTR No :[protected]
Merchant name and Id : Rapido (paytm[protected]@paytm)