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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
Complaints 20048
Resolved
1743
Unresolved
18305
Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 2

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2
22hemant
from Jaipur, Rajasthan
Dec 30, 2020
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Paytm -- Money send to wrong number.

I accidentally transferred 17500 to a payment number on a wrong numbers, I need a refund, I have also messaged Paytm with transaction id snapshots.
For this I have messaged Paytm with snapshots, but so far I have not received any reply from Paytm.
I am completely helpless as I transferred the amount from paytm wallet not from Bank. I called to that number to revert me back money and it was not picked and the request made through...
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S
Srimayee
from Hyderabad, Telangana
Dec 30, 2020
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Issues related to paytm wallet refund

There has been a refund processed by cilory online shopping app but the same has not been received in the paytm wallet even after 3 days. Also, if the transaction doesn't show up in the wallet history as it has not yet been received, there's no option to raise issue on that particular transaction. Also, it is extremely difficult or rather impossible to follow up with paytm for any issues...
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9
9873660305
Sep 28, 2020
Resolved
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Wrong deduction of money for toll plaza by paytm Fastag

Address: 134/9 Kishangarh Vasantkunj New Delhi pin-110070

Dear sir,
Attached here with my fastag statement, rc copy & other information.
Date of journey-17/08/2020
Deduct amount-595
Tid-[protected]
Order id[protected]
Time-9.07pm
Alep main plaza 290 up
Thanks
Manish...
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R
rebelvny
Aug 5, 2020
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unable to use indigo credit shell amount through paytm website

Address: Bengluru

Booked a indigo flight tickets for 4 passengers through paytm. Due to the covid 19 journey was cancelled and the amount was credited to indigo credit shell.

No. Of passengers: 4
Pnr number: me25jy
Date of journey[protected]
From hyderabad to dehradun

Indigo side service:

Last month or whether i try to book from indigo website showing the below error message while using indigo...
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V
Viddhu123
Jun 22, 2020
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paytm first games account blocked

Address: B-121, sector 5,Noida , Uttar Pradesh,India.

Hi.. Here i'm requesting u pls look into my issue.. I'm a member of paytm since so mny yrs... Recently installed paytm first games after seeing it in paytm payment application.. I played games in that for about 2 weeks and enjoyed it. I got regular rewards in the forms of money and points. Suddenly one dy (I. E around june 4-5th) while playing bike racing pvp mode i encountered a player couple of times within 10 min where he did unimaginable...
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10 other people found this review helpful
10 found this helpful
4 Comments
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P
Prachi7
from Lucknow, Uttar Pradesh
Feb 5, 2020
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booking confirmation still pending after 15+hrs

Address: Chandigarh, Chandigarh
Website: Paytm

I have booked two flights from paytm, the first flight (Vistaar) status is still not confirmed after 15+hrs, the second flights status shows cancelled but goair has sent me the tickets so i don't know whether my booking status is confirmed or not! What kind of a service is this, no one is picking up the calls (Customer care) i also mailed to them but no response!!
I need my ticket confirmed asap i have attached a screenshot of the...
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D
Dilip Mishar
from Jaipur, Rajasthan
Aug 10, 2019
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paytm gold sell money bank account pending

Address: sethi colony jaipur (raj.), Jaipur, Rajasthan, 302020

Date 9/08/2019 inceident
Clint number [protected]
Email id.. [protected]@gmail.com
Paytm gold sell orde pending amount rs 5173
Amount transfer pending order id [protected]
From mmtc-pamp 24k 99.99% purity
Pease quick reasole my complany...
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38 other people found this review helpful
38 found this helpful
8 Comments
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R
Reetika jain
from Hyderabad, Telangana
Aug 6, 2019
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not yet received my refund

Address: Amrutha Avenue, Green garden layout, 560066

Hello team,

I had placed lint roller for 299 rs from paytm app on 19th july. Its been 15 days, i am continuously following up with paytm customer care team for my product refund. Till date i have yet not received my product nor the amount. I have even called several times to paytm customer care team but no proper response till date. Please help in getting my refund.
Looking forward for your kind support.
br...
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R
R.p. Ayush Kamlesh
from Mumbai, Maharashtra
Apr 6, 2019
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play store game payment issue

Dear
Sir/Madam
My player id is - [protected]. Today (04/03/2019)i was purchased 600+60 uc that price 799/- for upgrade royalpass. So i was online transaction & money was debited of my account to Times of money limited but no added any uc to my player account. Give Transaction details below

Thank you for using State Bank Internet Banking. Reference No. for transaction of Rs. 799.0 from A/c ending 6102 to Times...
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R
Raju138
from Rangapara, Assam
Feb 7, 2019
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money not credited to beneficiary

Website: Paytm

Sir i have transferred 3000 rupees on 2/2/2019 to my friend having state bank account through upi paytm transaction got success but money not credited to friends account. Than i complained to paytm care they told it will be resolved in 2 working days l. Than i complained to consumers complained jago grahak jago than paytm told me that they have transferred the money to that account and asking to check sbi bank account statement i have personally...
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P
Pankajmoga
from Ahmedabad, Gujarat
Dec 19, 2018
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skechers shoes

Address: Jhunjhunu, Rajasthan, 333001

Dear Sir,

I purchased a Skechers Men Shoes from Paytm having order ID [protected] on 27 Nov 2018 of size UK 10 also having replacement policy but I received UK 9 shoe when I tried to replace with right number then I was unable to get replacement option in Paytm Mall app so I longed complaint through their toll-free and requested to replace the same and their customer care executive assured me to replace the same very soon...
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S
Sweta Bhardwaj
from Delhi, Delhi
Oct 18, 2018
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system surveillance bot flagged my account

Address: New Delhi, Delhi, 110053
Website: Paytm

I am using paytm for several months for shopping and paying bills. Now when i am trying to pay my bill an error arise, our system surveillance bot flagged your account.. And due to this error i am not able to place any order and doing any activity.. Even i am not able to transfer my money from paytm payments bank to any other bank... My wallet money is also stucked. Kindly help me......
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207 other people found this review helpful
207 found this helpful
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R
[email protected]
from Thanesar, Haryana
Dec 30, 2017
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returning

Address: Karnal, Haryana, 132001

Customer service of paytm mall is absolutely useless. It has been 20 days today. My order has not been picked up and by tomorrow, they have rejected my pick-up order that i had refused here. Which has been totally lied. I have not seen any such wasteful delivery till now, as far as peytm mall. I will give 1 star rating of paytm. I will tell all my friends that they never buy anything from paytm mall and they also gave 1 star to paytm. And...
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M
Manisha.mani
from Kanpur, Uttar Pradesh
Dec 15, 2017
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cashback not received

Address: Bangalore, Karnataka, 560066
Website: Paytm

I booked hotel from paytm twice with the offer of cashback. Of rs.1088 & 1500. After checking out they send me the massage telling you got cashback of the amount mentioned above but they didn't send any amount in my paytm wallet. My paytm wallet amount is still rs.0.00. I made many complaints and calls to them but they are not doing anything. My booking id for those hotels are [protected] & [protected]. Iam attching the screen shot of my paytm...
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S
Sayyad Azmat
from New Delhi, Delhi
Dec 4, 2017
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amount debited from bank but neither added in my paytm wallet nor refunded back to my bank account.

On 5th nov'2017 i tried to recharge my dth connection (Videocon dth) via "paytm" mobile app with amount of rs. 525.00 as i have no money in my paytm wallet i have been redirected to payment gateway for selecting the intended payment option. I. E. "net banking (Axis bank)" instead of redirecting me directly to my bank account (Axis bank) net banking site it again asked me to login with valid paytm credentials after successfully logging into...
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S
sachin6182
from Mirzapur, Uttar Pradesh
Nov 8, 2017
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recharge showing success but recharge not received

Address: Jaipur, Rajasthan, 302018
Website: paytm.com

Hi,

I do recharge on [protected] for 347/- rs from the paytm app on 7/11/2017.

The payment was deducted from the account but recharge not done. On the paytm it shows successful but the recharge was not received.

I am trying to contact with company but there is no way to contact with company and to post my complaint.

I got an email id from one of company employee "[protected]@paytm.com",...
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15 other people found this review helpful
15 found this helpful
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M
Munegowda
from Amlagora, West Bengal
Jul 16, 2017
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network/connection error

I'm Munegowda I'm using paytm dis mobile No 95381077 I have pblm pay to other no to cash pblm... Network error connection......
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4 other people found this review helpful
4 found this helpful
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Y
Yasir Ahmed
from Kottapalli, Telangana
Apr 7, 2017
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Mobile recharge is pending

Address: Karimnagar, Andhra Pradesh, 505327

I have recharged with Rs.303 Order No [protected] using paytm but still pending..now neither this is success nor i am able to cancel the recharge also.even i have submitted many complaints and mails but no response from company.even tgough i make a call there is no such service available ..plz help me sort out either in complete my recharge or either in cancellation that order....
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A
aftabarizvi
from Pune, Maharashtra
Apr 5, 2017
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Amount deducted twice for single bill payment

Address: Mumbai City, Maharashtra, 400070

Dear Sir/Madam,

I have made a payment on 14.03.2017 for SpiceJet Seat Booking for 4 passenger. I have made a payment through my card for Rs. 1000/- and I found in my statement it has been deducted twice, I asked my Bank and they informed me that the said double amount has been demanded by Paytm and the Bank has paid rs. 2000/- as per the false transaction demanded by PAYTM.

I am very much disappointed for this...
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D
Davinder Singh
from Mumbai, Maharashtra
Jan 27, 2017
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Money not received by the receiver while payment deducted

Address: 147105
Website: paytm.com

I had sent Rs. 2000/- using paytm to mobile number [protected] (Receiver has an active paytm account). The money was deducted from my account but was not received by the receiver. I raised issue with paytm care many times, but they reply that the money was received., but I checked the account of the receiver and found that the money was not received.
I don't know where to go ans ask for refund.
Please help me.'

transaction...
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