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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 708

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V
vrajp
from Mumbai, Maharashtra
May 16, 2016
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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: paytm.com

I ordered kindle ereader 6 with wi-fi tablet 4 gb (White) on 28-apr-2016 and according to return policy this item can be returned within a 15 days from date of delivery of the item.

I received this item on 2-may-2016 and raised 05-may-2016. It was approved by the seller on the same day but it has not been returned yet.

I raised ticket many times, paytm replied they tried 9 times to return it. I did not get any call and mail to return this product.

Please help to resolve this issue
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    A
    Anil_Gupta
    from Devgarh, Rajasthan
    May 16, 2016
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    Address: Bikaner, Rajasthan, 334001

    I have not received failed recharge amount which was deducted from my account
    Order No.[protected] Date of payment 23 Apr 2016 1:19 pm .
    Already more than 10 days passed and customer care no. says call if you are registered on payment but it never asked to ask when i was paying money to paytm it accepts money whether Mobile no. is registered or not. So, If even after this, there will be no response from your side I will be taking Help of Consumer Court.
    Don't ask me more details, I have already given you order id.
    Thank you
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      M
      mukesh_11
      from Delhi, Delhi
      May 16, 2016
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      Address: New Delhi, Delhi, 110059
      Website: paytm.com

      Hi,

      I have order lg refrigerator model no - b205kwcl 190 Liter through pay-tm and I have waiting for item delivery but Item is not delivered and suddenly i got a message your order is cancelled so why my order is cancelled.

      If you want to cancelled my order so why you take my order and payment.

      Please help
      my order no is - [protected]
      name mukesh kumar
      mobile no [protected]
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        V
        vizk
        from Kanpur, Uttar Pradesh
        May 16, 2016
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        Address: New Delhi, Delhi
        Website: paytm.com

        I have forgotten password to my account and used Forgot Password to generate OTP. However, I no longer have/use the mobile number which I registered with PayTM to which the OTP is sent.

        While PayTM says that OTP has also been emailed, I have not received any such mail (checked spam folder too). Also, the while trying to complain using their web care/ticket interface, but due to errors related to their interface the complain cannot be registered.

        It seems that all those users who have forgotten their passwords and who might have lost their old mobile numbers, can no longer access their accounts and the money they might have with it.
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          P
          Priyanka NT
          from Chennai, Tamil Nadu
          May 16, 2016
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          Address: 603002
          Website: Paytm

          I tried to recharge my number and went through transaction and paid the money. The order summary says the recharge is successful but i didn't get any recharge to my phone. Its been 4 days. Please resolve the issue as soon as possible.

          Payment of rs. 30 received by paytm! Your order no is[protected]
          5:53 pm, may 13 2016
          Dc transaction no [protected]
          View replies
          Hi,

          I had added 312 to my paytm wallet for Bookmyshow and the discount was RS 26, however the the discount was credited to my account and suddendly it is showing zero paytm wallet

          Please look into this
          Reply
          Recharge of bsnl pre paid failed but my pay tm wellet balance substracted.
          09/05/2016
          Order no [protected]
          order no [protected]
          refund
          Reply
          I have recharge on airtel mobile no [protected] by 179 rupees after 5 hours it is show recharge processing Order No [protected] plz sovle this problm and payment is deduct from my account.
          what is procedure to recover of my money.
          After 7 however it is show the processing what is this the payment was deduct from account...
          Reply
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            S
            srinivasit26
            May 16, 2016
            Resolved
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            Resolved

            Address: Chennai, Tamil Nadu, 600094
            Website: www.paytm.com

            Hi, My order no in paytm is .[protected] .
            Order placed successfully on may 1 st. product dead line to delivery is 14 may. but totay 16th may still no progress. i have send more than 10 mails 100 calls.
            paytm always asking for 24 to 48 hrs. i have never face such a irresponsible customer service ever.
            I need my money back now.

            Regards,
            Srinivasan R
            May 17, 2016
            Complaint marked as Resolved 
            Thank you paytm. issue resolved
            View replies
            Its been a week since I have registered for a return pick up which has yet not been done.
            Reply
            Oder no [protected] has been failed in paytem but payment has been debit from my bank account for paytm amount of 3040 at 04/05/2016 but I have not reciveback in my account till date plz resolve my problem as soon as posibale my contact no [protected] my I'd is rahulkumar.[protected]@yahoo.com
            Reply
            My money was not come in my coount account detalis : patym id : girish.[protected]@yahoo.in and i was transfer money from my bank account on date[protected] and not come in my patym account plese accept my req as soon as poosible
            Reply
            Hi
            I recharged aircel prepaid number [protected] amount of 149 and 28 both recharge showing done but I have not received the benefit when contact they saying to contact paytm and paytm saying to contact aircell. What to do
            Regards
            Suresh
            Reply
            The worst thing is that how u can recharge same number with same recharge plan same time, this should not be done if one time it recharge is successful then the 2nd recharge should be rejected automatically, n your worst payment gateway stucked any time anywhere, so please have a look on this issue, thanku
            Reply
            Dear sir I am booking from 2 bus ticket booked . puliyangudi to chennai 8th may. Seat number 11, & 12 But ticket not confirm he told to bus services. Still now no information given my side . my trval fully problem Y not inform pls reply
            Reply
            Dear Customer(srinivasit26 ),

            Hope you are doing good.

            We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

            Regards,
            Online Team
            DishTV
            Reply

            Paytm — order no.918078254 received damage product.

            I have received in my order no.[protected] damage product ponds age miracle cream.
            Reply

            Paytm — order status are not updated and still not having delivery date

            Hello, Still not getting delivery status of confirmed order Number[protected] paid amount is 899. Please advise when can you deliver the product?
            Reply

            Paytm — products is not delivered

            products is not deliverd and wrong status is showing.
            Reply

            Paytm — Refund my cancelled bus ticket amount

            i have cancelled my Bus Ticket, ticket was cancelled but amount was not credited to my paytm wallet, my ORDER NO.[protected] plz check this problem
            Reply

            Paytm — paytm send me misprint t shirt . now paytm not give a single response

            please help me paytm cheat me.paytm send me ma tshirt defective piece.and now paytm not pickup our product
            Reply

            Nokia 105

            I purchase Nokia 105 mobile in paytm but mobile mic problem I complaint three times but not respresponsible complaint number is [protected]&[protected]&[protected] now i wwant replace the product.
            Reply

            worst customer support

            Very very lukewarm response, provide us customer support through telephone, through mail it is taking so much of time and not responding correctly .
            Reply

            adidas shoes size issue

            ordar num.[protected] i ordar shoes but size not as per given in site so i want return but paytm not pickup yet i request return on 19 march 2015 .but still no pickup from your side i complining again again.
            Reply

            MONEY REACIVEING PENDING

            I sand money my account [protected]@yopmail.con He send sucessfully but not recive in account. He show pending ...plz help me
            Reply

            No Recharge

            Dir sir my order no[protected] Rs 350 mere mobile no [protected] no mony in my mobile
            Reply

            Order no.828091996 - Rs.145

            Dear sir please cancel this order no.[protected] & CC Transcation no.[protected] Please amount terun my account please do the needfull Thanking you sir D KANAKARAJU
            Reply

            fdsaf

            ads
            Reply

            no credit after online recharge

            I hav done recharge of Rs150 for phone number [protected] last week saturday.. but i hav not recieved any credit to my airtel prepaid number mentioned before. Pls contact me by email [protected]@gmail.com
            Reply

            Deceive me

            Yesterday i complent about money not received

            but i request dont send money because deceivdr farji caller changed may paytm account number

            please give me instruced about my account transition
            Reply

            paytm took money from my account illegally,took Rs15000 from my account

            i made a complaint to paytm about recharge not being done. They called me back and said the amount will be refunded and they took Rs15000 from my account.This is a crime.Please take legal action against this my contact no is [protected]
            Reply

            two idea recharges of Rs 299 each not received nor refund

            ORDER NO.[protected] not received payment debited to my acct ORDER NO.[protected] not received but debited to my credit card both orders pertain to 24 Aug 14. Please take immediate action
            Reply

            How to return product

            I would like to procedure to return the goods.
            Reply

            order not delivered

            dear sir my order no.[protected] was on 17 october but still it is not delivered to me please help me sir it was galaxy grand 2 which is of 18000 rupees
            Reply
            Paid Rs.1399 to GREAT INDIAN SALE at Jun 23, 2019 14:20:50 . Order ID:[protected] . Updated Balance: Paytm Wallet- plz send my proudect
            Reply
            Plz send my Courier ya transfer my refund amount bank account
            Reply
            There is a PAYTM.COM Transactions(01/04/2019 - Two transactions(INR 828.71 and 163.90) and 11/04 - One Transaction(INR 600) in CITI Credit card statement. I never done any purchase by CITI Credit card. As called up CITI Customer care and they suggested to rise a complaint to PAYTM. I think somebody in PAYTM employees trending this type of transactions. Request to look in to the matter and settle the amount back.
            Reply
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              R
              Rovina Sen
              May 15, 2016
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              Address: Jaipur, Rajasthan, 302001

              I, rovina sen am registered with pay tm but i've hardly used it. My registered phone no was [protected]. I have stopped using this number long time back. The services to this number have been withdrawn. My new phone number is [protected].
              Whenever i sign in paytm my otp is sent to [protected], this number's services have been discontinued so i am unable to operate my paytm.

              My request is to change my registered mobile number to [protected] so that i am able to use paytm.
              Thanks

              Rovina sen
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                J
                jspvsphsp
                May 15, 2016
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                Address: 490022
                Website: Paytm

                I had balance more than rs 600/- few days before and all balance disappeared with out using it. Further it is also disgusting that veiw option of transactions made (history) also not available. It is slso wonderful that on calling on your call centre, option for contecting callcentre is told to press digit 9 in computerise calling system but on putting 9, massage heared that you put wrong no. Please update your app and return my balance to my wallet
                View replies
                I Book a IRCTC Ticket and he has faild and paytm cash are diducted
                Reply
                I have recharge my bill payment through the paytm but it was failed so kindly credit my amount of 600 because it is already deducted from my bank account.

                And please do the secure transaction i don't prefer this kind of failed transaction..
                Reply
                This is with ref no[protected] of RS 700/- deducted from bank for recharching of metro card but card not recharged yer and balance also not credited yet in my bank account
                Reply
                Sir. Yesterday I recharged telenor with RS 60. I didn't get any confirmation message. But from my bank account RS 60 deducted my account. So please solve my issue as much as possible early. Thank you sir.
                Reply
                My balance return to my account please my id transaction no. [protected] please refund my balance in my verysoon
                Reply
                Hi Team,

                My wallet was having 441/- rupees, which I accidently, hit to send to bank.

                Am wondering which bank, it has been gone to, I have not specify any bank info.

                Please assist, would appreciate your quick response.

                register through- [protected]@gmail.com
                [protected]
                Reply
                I recharge before two day but not yet recharge, my mobile no [protected], no response, within today the problem not clear means i will go to consumer court, Your A/c XX9035 Debited INR 55.00 on 07-May-16 15:33:34 * AVENUESN[protected]https://secure.paytm.in-1763 * through Net Banking.
                Reply
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                  G
                  Gauravmk
                  May 14, 2016
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                  Address: 4886

                  Sir my name is Mr. Virendra Kumar Mandloi my complaint is deduction amount of Rs 731 in paytm wallet so please refund my amount in my wallet account. An early action is requested please.sir please don't the forget my complaint is regarding my complaint . deduction my amount from paytm wallet of Rs 731 some days ago. I don't know conferm the effective date . Thanks
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                    T
                    Tanuja Bora
                    from Naini Tal, Uttarakhand
                    May 14, 2016
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                    Address: New Delhi, Delhi, 110019
                    Website: www.paytm.com

                    I buy a book plinth to paramount and now i want to return it but they cancel my return request.even i called to courier company they said they received request from snepdeal after that they cancel my retrun request. i continuously calling them for return. I wrote many mails to Paytm regarding this but they are not answering me.

                    I believe paytm people are just earning money. worst website.

                    Order Number : [protected]
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                      A
                      ashok bhanwariya
                      from Chandigarh, Chandigarh
                      May 14, 2016
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                      Address: Jodhpur, Rajasthan, 342001

                      I have reacharge of my airtel number [protected] amount 297 but first time token number [protected] not done at that time n recharge is panding 1 hr i again the same recharge 1 hr token number [protected] it done few time the first recharge done but i have only one recharege because i not use 2 recharge so plz pay 1st recharge amount in my account n i against legal action of paytm by court
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                        S
                        sumanbn
                        from Bengaluru, Karnataka
                        May 16, 2016
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                        Address: 560021

                        Hi,
                        I had paid my phone bill(Rs.200) through paytm in April 2016. But, this month I got the statement shows that the previous month outstanding bill is pending. So I checked acknowledgement which I had paid. Mobile number is not mentioned in the acknowledgement. However, the amount had been deducted from my account.

                        Kindly request you to look into the matter and refund the same.

                        Regards
                        Suman.B.N
                        [protected]
                        View replies
                        I purchased HP microSDHC 32 GB class 10 memory card with adopter in date of 15Dec 2015.But now this SD not work .I was lost My all data .SD card is not open.I want to change.
                        Reply
                        Hi,

                        I had recharged for airtel DTH. but amount got deducted twice please refund the amount. the amount got deducted twice while recharging the airtel DTH.
                        Would like to get back that 200rs amount back. which is been charged twice.
                        Reply
                        I am trying to pay my electricity bill through paytm. I don't know what happen but I can see payment failed message in the order section. I had tried dropping a email to paytm bot not getting replies from there and know I am in trouble to pay my bill. my order no. is [protected].
                        Reply
                        Please refund my balance
                        1200
                        400
                        total balance 1600
                        Reply
                        Hi sir account on paytm and transfer in paytm wallet after that my paytm account is temporary blocked and and I'm unable to use my money or access my account I complain about this to paytm but after 1 week alsalso I have not receive any reply, please help me to retrieve my money
                        [protected]@yahoo.com
                        Reply
                        I have ordered for a puma shoes on 2/05/16, 8/05 was the delivery date and from yesterday I am not able to track the order and I am leaving on tomorrow.I need the order today only .My email Id is [protected]@yahoo.co.in
                        Reply
                        Misusing of ATM card by fraudsters in paytm on 10/5/2016.what is process to recover the money
                        Reply
                        Order for htc 828 model order no.[protected] received mobile but no cash back till date
                        Reply
                        Made a payment to MPEB for Rs 1700/- through Paytm Order No is[protected] on dt 05.05.16, but payment not received to MPEB.Two times confirmed by MPEB customer care but payment not received till date.

                        Pls look in the matter urgently.
                        Reply

                        Paytm — Order 911944265 not received

                        Hi, I had ordered an shoe reack but it is not deleivered the status is shipped and it was supposed to get delivered by 30 th april, i tried to contact paytm to express my concern but they are not responding to my emails
                        Reply

                        Paytm — power bank does not delivered yet

                        We have order samsung power bank which is not delivered till now . my order number is #[protected].so, please take immidiate action toward this problem
                        Reply

                        Paytm — forgot my password

                        My otp is out of reach. I forgot my password. So what i should i do.
                        Reply

                        Paytm — Not yet delivered

                        I have ordered flow 4.1 speaker two weeks ago but still it is not delivered
                        Reply

                        Paytm — ordered for 2 received 1

                        received order for 2pcs received 1 order no.[protected]
                        Reply

                        Declined money is not refunded

                        I had charged my BSNL mobile on 21 Mar'15 with Rs.99 first and again with Rs.100 but it declined both the times.I haven't yet received my amount in mobile or back into my account.
                        Reply

                        cashback for rs 50 not received

                        Transaction no. [protected] Order amount 110 Mobile Network tata docomo Time of making order 5:48 p.m Date 29 march 2015 Order Number[protected] Mobile Number [protected]
                        Reply

                        promo code is note valid

                        The promo code is not working. But show offer vaild on your site
                        Reply

                        recharge related

                        Hello sir today I recharge 76 rs for docomo GSM number.I recharge normal but it make Special recharge now any thing do for again recharge should my balance again in oaPaytm so I again recharge. Please help me.
                        Reply

                        PayTM - Transaction failed but cut off from my account [

                        Order No :[protected] and[protected] Rs 500 Respectively is deducted from my bank account again the above order. Till date I didn't get any refund from Paytm. Please look in to this matter.
                        Reply

                        delivery too late

                        sir, I am purchased toys and series .my order is not come. my order id[protected] and[protected] pls help me
                        Reply

                        REFUND OF DOUBLE DEDUCTION

                        SIR I HAVE RECD ONLY ONE PAYMENT OF TS578/- TOWARDS BOOK A MOVIE TICKET ON 6 AND 7 NOV 2014 THROUGH PAYTM. BALANCE OF RS 1357 AND RS.258/- STILL PENDING WITH U KINLY ARRANGE THE BALANCE REFUND.
                        Reply

                        My recharge failed but payment not retrun

                        My Recharge order number [protected]
                        data card MTS UP west
                        recharge payment 499/- rupees
                        bank payment rupees 415 /- not return


                        please return my failed recharge amount
                        Reply

                        L89 Blue Analog watch

                        The product is damage. The strap of the watch is broken. Today 21st june 2016 date i received
                        Reply
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                          S
                          sudhakar mahapatra
                          from Hyderabad, Telangana
                          May 13, 2016
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                          SIr,
                          I sudhakar mahapatra through online transferred Rs200/- to PAYTM on 30/04/2016 from my IOB Account. The transaction ID showed in my account is PAYTM-[protected][protected]@955899. But the amount credit in wallet formation neither received mail or message to mobile no till date.
                          Please do the needful get credited the amount in wallet or refund the same.
                          thanking you.
                          yours sincerely
                          s mahapatra
                          May 14, 2016
                          Updated by sudhakar mahapatra                           How many days generally take to resolve the issues.so that i can remind if necessary.
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                            A
                            Ayyappan Muthuswamy
                            from Chennai, Tamil Nadu
                            May 13, 2016
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                            Address: 620019

                            Dear Sir/ Madam,

                            I am Ayyappan M. Following amount (Rs. 19000) had been deducted from my SBI account on 9th May 2016 and the details are listed below:

                            0n 9th May 2016,
                            1. POS PRCH
                            POS 950734 PAYTM NOIDA Amount Rs. 5000

                            2. POS PRCH
                            POS 947308 PAYTM NOIDA Amount Rs. 9903

                            3. POS PRCH
                            POS FU[protected] SBIBUDDY MUMBAI Amount Rs. 5000

                            Request the authorities to assist me in getting my amount reimbursed.

                            Regards
                            Ayyappan M
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                              N
                              nandaparesh
                              from Mumbai, Maharashtra
                              May 13, 2016
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                              Address: 400086
                              Website: paytm.com

                              I order Sony SBH52 from paytm.com of Rs.7475/. i got sony sbh70 received on 6 May 2016, i called to paytm customer care they replied return your product we will refund your amount within 3 days. i returned on 7 May 2016, Saturday. and continuously calling them for refund. I wrote many mails to Paytm regarding this but they are not refund me.

                              I believe paytm people are just earning money. worst website.

                              Order Number : [protected]

                              Transaction Date 29 Apr 2016
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                                B
                                bharat dhantole
                                from Indore, Madhya Pradesh
                                May 13, 2016
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                                On date 02/05/2016 postpaid mobile no. [protected] has been recharged with amount .Rs.205 (AIRTEL POSTPAID ) but this transaction was failed. till date 13/05/2016 no refund of this amount Rs.205 in my paytm wallat or my bank account. My order id is [protected].how many time to get refund this amount t me. same thing happens when was recharged rs.100 for mobile no.[protected] but this amount refunded my paytm wallat.
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                                  B
                                  Babu Philipose
                                  from Mumbai, Maharashtra
                                  May 13, 2016
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                                  Address: Kolkata, West Bengal, 700 071

                                  With reference to the above please note that the Item No. [protected] TNT bathroom corner big with door I received with bad condition. Product Image attached for your reference. The delivery man not delivered the product the concerned person for checking at the time of delivery. Product despatched from M.K. Retails (84232), Delhi.

                                  Please look into the matter and refund the amount which I have already paid.

                                  Thanks & Regards
                                  Thomas Philipose
                                  Kolkata
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                                    S
                                    suchitraguptaprasad
                                    from Noida, Uttar Pradesh
                                    May 13, 2016
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                                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201310
                                    Website: paytm

                                    I have made a full talk time recharge of rs. 85 via the paytm app for my vodafone no.In delhi /ncr and the money has been deducted from my paytm wallet, but i have not received any balance as yet...

                                    Transaction receipt
                                    Order no: #[protected]
                                    Operator reference no: #dl[protected]
                                    Fri may 13 2016
                                    My cell no. [protected]
                                    [protected]@yahoo.com
                                    View replies
                                    I have made transaction to my friend s bank account through paytm from wallet. money got deducted but transaction is showing pending
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                                    [protected] my recharge order ..payment confirmation awaited please give my cashback 51 ...please sir solve my problem ...
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                                      praneshamalaraj
                                      from Bengaluru, Karnataka
                                      May 13, 2016
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                                      Address: Bangalore, Karnataka, 560047
                                      Website: paytm.com

                                      I have booked bus ticket through paytm in orange tours and travels on 11/05/2016.I got conformation mail and sms from paytm and it was not accepted by bus operator and the same seat number is booked by another customer.raised cause with customer care of paytm and didnt get any response even after conducted so many times to customer care.i have paid amount of rs.1608 and spend more dan 200rs by trying to csutomer care.they are not providing any solution.
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                                        hdkothari1983
                                        from Mumbai, Maharashtra
                                        May 13, 2016
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                                        Address: 411001

                                        Hi,

                                        My register mobile number with paytm is [protected]. Below is my paytm cash transaction id. I was suppose to receive cash back which is mention against the id. But till date cash back is not credited in my account. Would request you to help in this matter

                                        Paytm cash txn id [protected] -15% cashback
                                        Paytm cash txn id [protected] -15% cashback
                                        Paytm cash txn id [protected] -50% cashback

                                        Regards,
                                        Hardik kothari
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