| Address: Prince Pan Centre, 50/51, Netaji Subhash Marg, Darya Ganj, Delhi |
Dear Sir/Madam,
I am writing to lodge a formal complaint against Paytm regarding the wrongful deduction of sound box rentals from our account despite having returned the sound box.
We, Prince Pan Centre, situated in Netaji Subhash Marg, Darya Ganj, Delhi, handed over the sound box (Number 2902) to a Paytm representative who visited our shop. Despite this, Paytm has failed to update their system to reflect the return of the sound box and continues to charge us rentals erroneously. Whenever we lodge a complaint, they ask us for the details of the person who picked up the sound box. The status of the box clearly shows as inactive on the application (screenshot attached), however the company keeps charging us for the box rentals.
Numerous attempts have been made to contact Paytm to resolve this issue. However, our complaints have gone unanswered, and the unethical deductions continue. This has caused undue stress to use.
We have attached the screenshots of the multiple tickets opened with Paytm customer care and the soundbox details in the Paytm application.
We request the forum to intervene in this matter and direct Paytm to rectify their system, stop the wrongful deductions, and refund the deducted amounts. We also seek compensation for the harassment and inconvenience caused by Paytm's negligence. Whenever we lodge a complaint, they keep asking us for the name and details of the person who picked up the box.
Thank you for your attention to this matter.
Yours sincerely,
Baldev Kumar
Prince Pan Centre, Netaji Subhash Marg, Darya Ganj, Delhi
Contact number[protected] /[protected]
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