Paytm Mobile Solutions — Swiping machine problem

We using Paytm card swiping machine from approximately 2021. Thursday 27.6.2024 my card machine doest not switch on. Facing some issues. I inform to Paytm customer care. They told to not possible to service the device u buy upgrade the machine. That cost is nearly 3500+ GST. They give hope to resolve the issues within 24 hrs to 48 hrs. Today chennai T-nagar Paytm service team company name is PeeTeeM executive contact me to new machine is arrival and ask me to give the appointment.. that person come my place give the new machine.. bt that machine is not a new one. It's a refurbished product. I ask the service person and TL VINOTH they didnt give the proper explanation and they try to cheat me. Till now machine not received and Paytm customer care won't call me about product.. without swiping machine I lose my business nearly 80000 rs within 3 days.