Paytm — Product defect

Address:

Warangal, Andhra Pradesh, 506001

Good afternoon sir/madam. Sir I have purchased a mobile from PAYTM. Mobile name LYF WATER 10. Product order number [protected]. I received my product with defect of OVER HEATING. Since next day I am complaining even though they are not responding. Today I received a mail that u have complains after 10 days, according to our rules within 10 days u have to complain etc. Sir actually I was complaining since the next day of product received. After they r responding sir.
Kindly do favour sir. I need my cash back sir.