[Resolved] PayU — Fraud Transaction

[Resolved] PayU — Fraud Transaction

P parulc830 Apr 24, 2022

Hi Team, This is to bring your attention to multiple fraud transactions that happened from my Paytm postpaid accounts (Mobile No-[protected] or Email [protected]@gmail.com ). Below are the transaction details. 1) transaction ID:[protected], Amount: 976, Date of transaction: 30 march 2022 2) transaction ID[protected], Amount 699, Date of transaction: 02 April 2022 3) transaction ID[protected], Amount 980, Date of transaction: 06 April 2022 4) transaction ID[protected], Amount 6500, Date of Transaction: 09 April 2022 I got to know today that the transaction happened through Payu.Kindly block the transaction. Regards Parul Chaudhary [protected] Was this information helpful? No (1) Yes (0)
Jun 2, 2022 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Apr 26, 2022 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further. • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU Apr 26, 2022 Updated by parulc830 My Paytm linked mobile no;[protected] Mail id- [protected]@gmail.com Apr 26, 2022 Updated by parulc830 Hi, Total 4 transaction has happened through my Paytm post paid account.Screen shot is attached for further information. Kindly reach me out for further information. Regards Parul Chaudhary [protected] Apr 27, 2022 Updated by parulc830 Hi Payu Team, Below is the ticket raise on 21st April 2022 but still i did not get any revert on this. Thank you for raising your concern with us. Your Ticket ID is: XA[protected] Our representative will get in touch with you shortly Track your query status from the Track your query section Thank you for raising your concern with us. Your Ticket ID is: DL[protected] Our representative will get in touch with you shortly Track your query status from the Track your query section Verified Support Apr 28, 2022 PayUMoney Customer Care's response Hi, Please note that these are successful transactions via PayU at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id in order to get the status at their end. Regards, Team PayU Verified Support Apr 28, 2022 PayUMoney Customer Care's response PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only. Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.
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parulc830

Apr 26, 2022

Hi,

The transaction is happened through paytmpost account. I already raise a concern on payu help section with all details but there is no respond from payu customer care. screenshot is attached for further investigation. Fraud transaction happened with other payment gateway also.They checked the transaction with the transaction I'd & return back to my Paytm postpaid account.
I would request you to please check the attached transaction & block the transaction at the earliest.