Submit a Complaint
Claimed

PayUMoney Complaints & Reviews

3
Updated: Jul 22, 2026
Complaints 3778
Resolved
2133
Unresolved
1645
Good! PayUMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that PayUMoney step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to PayUMoney

Having problems with PayUMoney?

File a complaint and get it resolved by PayUMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
PayUMoney

PayUMoney reviews & complaints page 21

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
Veerat07
Jun 25, 2022
Resolved
Report
Copy
Resolved

Address: Mirthipadu, seethanagaram Mandal, East Godavari district.

My money is debited from my account but merchant shows transaction failed
Jul 30, 2022
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Jun 25, 2022
Updated by Veerat07 Refund my money
Verified Support
Jun 28, 2022
PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    kajalsaifi
    from Ghaziabad, Uttar Pradesh
    Jun 25, 2022
    Report
    Copy

    I have booked ticket of red fort online but it has been 7 days or more but i did not get ticket and my refund money..yet please make my refund
    PayUMoney customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      C
      chennoju venkataramachary
      Jun 24, 2022
      Report
      Copy

      Address: --

      Dear Sir,
      I, accidentally deposited Rs.4758/- through Phonepe, on 23rd, June, 2022. I do not have any account with Payu.The UPI no is :[protected]. Please help me and indicate me the procedure, for getting back my amount. Thank you
      Ch.V.R.Chary
      E mail: [protected]@gmail.com
      Cell: [protected]
      PayUMoney customer support has been notified about the posted complaint.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Anil Kumar H R
        Jun 21, 2022
        Report
        Copy

        I have ordered blutooth earpods and headphones with you my amount was deducted from your pay u money how can I track my order and when I'll get it
        PayUMoney customer support has been notified about the posted complaint.
        View replies
        Hi,

        PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

        Regards,
        Team PayU.
        Reply
        Hi,

        PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly>

        Regards,
        Team PayU
        Reply
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Beena aray
          from Delhi, Delhi
          Jun 20, 2022
          Report
          Copy

          Address: Delhi
          Website: PayU

          Mera account on hold Kijiye Mera Paisa settlement Nahin Ho Paya Hai Mere account Mere account mein Paisa settlement kar dijiye please
          PayUMoney customer support has been notified about the posted complaint.
          Jun 20, 2022
          Updated by Beena aray           Mere account mein Paisa settlement kar dijiye aapse request Karti hun please help

          Verified Support
          Jun 23, 2022
          PayUMoney Customer Care's response           Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
          Jun 23, 2022
          Updated by Beena aray           Main Kafi din se request kar rahi hun lekin meri problem Koi solve Kyon nahin kar rahe ho Main Ek bimar hun Hospital Mein Mujhe Paisa lag raha hai mera Paisa ismein on hold karo please help

          Helpful
          2 other people found this review helpful
          2 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Rahul Galphade
            from Pune, Maharashtra
            Jun 20, 2022
            Resolved
            Report
            Copy
            Resolved

            Address: Shop No.16 & 17, Citywoods, Salisbury Park, Opp.Gool Poonawala Garden, Pune-411037 Maharashtra

            Dear Sir / Madam, I Have Purchased 2 T-Shirts online through PayUMoney Dtd.[protected] but not received yet.
            1) Transaction No.[protected] Amt. Rs.199/- Dtd.[protected]
            2) Transaction No.[protected] Amt. Rs.199/- Dtd.[protected]
            Brand Name:- DILEMO
            Vendour- Tejalben Harshukhbhai Virani
            Sponsored:- Filebshop

            My Name:- Mr.Rahul V Galphade
            Address:- Shop No.16 & 17, Citywoods, Salisbury Park, Opp.Gool Poonawala Garden, Pune-411037 Maharashtra
            Contact Number:-[protected] (also my Gpay Number is same [protected])
            Jul 25, 2022
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Jun 23, 2022
            PayUMoney Customer Care's response             Hi,

            Please note that this is a successful transaction via PayU Id - [protected] & [protected] at our end, the amount for the same has been remitted to the merchant.
            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] & [protected] in order to get the status at their end.
            View replies
            Contact Number Of Merchant?
            Material delivery not received yet?
            Kindly Note Please send material Or money refund to me...its too late
            I am till waiting for T-shirts but not received yet that why i written a complaint
            its huble request to you please do the needful asap
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              amsyizzy
              from Imphal, Manipur
              Jun 20, 2022
              Resolved
              Report
              Copy
              Resolved

              Address: Mumbai
              Website: www.greenhandle.in/contact

              First it got deducted twice (2nd August, 2021 and 27th September 2021) and I got temporary credit for that particular two transaction happened but again it got deducted from my account third time for that transaction later after 2-3 months on 29 dec 2021 for Rs. 27, 222 when everything was settled. Now the merchant is claiming that they didn't get the amount which was deducted on 29th dec 2021. Screenshot is attached below for my credit card statement for proof.
              Jul 25, 2022
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Jun 23, 2022
              PayUMoney Customer Care's response               Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                rahuldahiya16656616
                Jun 20, 2022
                Resolved
                Report
                Copy
                Resolved

                Settlement ID: 20220619
                settlement on hold suddenly. please release my settlement asap
                Jul 30, 2022
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Jun 23, 2022
                PayUMoney Customer Care's response                 Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  Joshi sr
                  from New Delhi, Delhi
                  Jun 20, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Type-2/59 Schedule-B president Estate New Delhi 110004

                  On 27-May-2022, at 4:24 PM, [protected]@payu.in wrote:
                  Dear Shriram,

                  Your transaction with PARTH JAYANTIBHAI DONGA was successful

                  Transaction ID: pay_6290ad6d6c999_137680
                  Merchant: PARTH JAYANTIBHAI DONGA
                  Amount Paid: 1888.00
                  Order Date:[protected]:22:30
                  Customer Phone Number: [protected]

                  For any information pertaining to the status of your order, please contact PARTH JAYANTIBHAI DONGA
                  No information my order please return my money
                  Thank you
                  Jul 30, 2022
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 23, 2022
                  PayUMoney Customer Care's response                   Hi,

                  Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - pay_6290ad6d6c999_137680 in order to get the status at their end.

                  Regards,
                  Team PayU
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sagar305
                    from Vadodara, Gujarat
                    Jun 20, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    I have tried to generate E tickets on[protected] through asi.payumoney.com for visiting TAJ MAHAL, Agra. Amount was Deducted but I didn't get my refund. So please refund the amount

                    Transition ID is PUYOL[protected]
                    Visitors - 4 people
                    Total amount 988.76 INR

                    Thanks.
                    Sagar Bhadeshia
                    Jun 20, 2022
                    Complaint marked as Resolved 
                    They didn't refunded money and the complaints is resolved they marked for my complaint.
                    PayUMoney customer support has been notified about the posted complaint.
                    View replies
                    I have tried to generate E tickets on[protected] through asi.payumoney.com for visiting TAJ MAHAL, Agra on 16 July 2022 . Amount was Deducted but I didn't get my refund. So please refund the amount

                    Deducted amount 980
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      Beena aray
                      from Delhi, Delhi
                      Jun 18, 2022
                      Report
                      Copy

                      Address: Delhi
                      Website: PayU

                      Mere account mein mera Paisa settlement kar dijiye please Rs9999 ki cyber complaint hai vah aap Kat Lijiye Baki payment aap settlement kar dijiye aapse request Karti hun please mujhe hospital mein Paisa lag raha hai
                      PayUMoney customer support has been notified about the posted complaint.
                      Jun 19, 2022
                      Updated by Beena aray                       Abhi bhi koi problem solve Nahin Ho Pai hai please settlement karo mere account mein

                      Verified Support
                      Jun 20, 2022
                      PayUMoney Customer Care's response                       Hi! As informed you by our team on your ticket id PR[protected], request you to share the GST Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount.

                      Note- Kindly brief about your line of business. Also, we have received a cyber complaint against you for Payu ID : [protected].
                      Jun 20, 2022
                      Updated by Beena aray                       JCB ka business hai hamara

                      Jun 20, 2022
                      Updated by Beena aray                       Help me please

                      Jun 20, 2022
                      Updated by Beena aray                       Mere account mein Paisa settlement kar dijiye please help

                      Jun 20, 2022
                      Updated by Beena aray                       Account mein Paisa settlement kar dijiye please help me

                      Jun 20, 2022
                      Updated by Beena aray                       Help kijiye please Paisa settlement Kariye account mein please

                      Helpful
                      2 other people found this review helpful
                      2 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Ravidulla
                        from Bengaluru, Karnataka
                        Jun 17, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        My earlier complaint on ths same was maked as resolved without resolution.
                        So raising complaint again.

                        Appling for renewal of driving license in.. Andhrapradesh govt website https://aprta.epragathi.org/.. transaction no=[protected]UPI) and[protected] where application n0 = AP[protected]DL... Amount deducted twice for single application as rs=1560(paid from UPI) and
                        rs=1560 (from icici) deducted as it showed try again that`s why i tried again it was successful later recved sms as amount deducted for 1st and 2nd transaction also and so please solve it and refund Rs.1560 asap.
                        Jul 26, 2022
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 19, 2022
                        PayUMoney Customer Care's response                         Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          MAHESH ACHAREKAR
                          Jun 16, 2022
                          Report
                          Copy

                          Address: DOMBIVALI
                          Website: No

                          Please my payment Refund
                          PayUMoney customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                          • PayU, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used

                          Regards,
                          Team PayU
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            siva sundar
                            Jun 15, 2022
                            Report
                            Copy

                            I have made a payment to Flipkart via PayU for Rs8100.00 on 06.06.2022 with trans Ref No. EXTLINK[protected]_5 towards payment of EMI for purchase of a mobile Phone. It was a successful transaction. But flipkart is not yet received this sum and put my account into Overdue and blocked by phone IMEIWhen tracked they PAYU ackd my request and generated tracking ID and replied that they will give details by 15.06.2022. Track ID is JG[protected].No reply so far.
                            PayUMoney customer support has been notified about the posted complaint.
                            View replies
                            There is no way for contacting PayU.No phone numbers, no address, their office location is hidden. what sort of a hide and seek they are playing. No access to the officials . why. We are fools in resorting to the help these looters. what you gain by stealing the money of others?
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              H
                              Harpreet Singh Ruprai
                              from Mumbai, Maharashtra
                              Jun 15, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              I had made the payment using Payu on 13th Aug 2021 for amount 1537 . The receiver has not got the payment and my account is debited. SBI is saying payment is at your end.

                              Attached is the bank statement
                              Jul 17, 2022
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 16, 2022
                              PayUMoney Customer Care's response                               Hi,

                              Please note that this is a successful transaction via Payu Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - MOJO1813G00N75553999 in order to get the status at their end.

                              Regards,
                              Team PayU
                              View replies
                              Please not received diamond
                              Please refund my money
                              Reply
                              Can't no receive diamond please my money refunded
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Advocate.Ingram72
                                Jun 15, 2022
                                Report
                                Copy

                                Hi Pay U team,

                                Please consider this email my official notice to delete all the personal information/ data/ documents you have stored/ saved on my account by email - [protected]@gmail.com by the name of Shubham Pandey, Merchant ID- 8603197 within 7 days of receipt of this notice and share acknowledgements.

                                If we do not receive any acknowledgements in said time period, we will be bound to report this to competent authority and further take legal discourse (If needed).
                                PayUMoney customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  P PayUMoney Customer Care Number-7318-608-496 contact us...
                                  Jun 10, 2022
                                  Report
                                  Copy

                                  Address: Gujarat

                                  What kind of answer is this? What do you mean by not supporting the line
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    P PayUMoney Customer Care Number-7318-608-496 contact us...
                                    Jun 10, 2022
                                    Report
                                    Copy

                                    Address: Mumbai

                                    What kind of answer is this? What do you mean by not reply to the email from the
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Arundeshwali
                                      Jun 8, 2022
                                      Report
                                      Copy

                                      My merchant id- 6764620
                                      Payu hold my money of Rs. 71000 from last 1 month. So i try to reach customer care but no response to date. But i got one reply "bank account updated sign the addendum but I don't find any addendum to sign on dashboard" . it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
                                      I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us
                                      PayUMoney customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Arun,

                                      As checked, there is some discrepancy in your documents. Also your registered website is not live. Please check and reach out to us through help.payu.in for any further assistance.

                                      Regards
                                      Team Payu
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        B
                                        Biswamitra Parida
                                        Jun 7, 2022
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Respected Team,
                                        I had registered my vehicle for HSRP through hsrp.in portal. This is processed with REAL MAZON INDIA LIMITED with the following details, where PayUMoney is the financial intermediary for that. I has raised the complaint with PayUMoney vide the Ticket No. UR[protected] & KD[protected] but no response on that.

                                        Your transaction with REAL MAZON INDIA LIMITED was successful

                                        Transaction ID: e97c578a75be78c3d59b
                                        Merchant: REAL MAZON INDIA LIMITED
                                        Amount Paid: 355.31
                                        Order Date:[protected]:04:03

                                        For any information pertaining to the status of your order, please contact REAL MAZON INDIA LIMITED

                                        Thanks and Regards,
                                        PayU on behalf of REAL MAZON INDIA LIMITED
                                        Jul 14, 2022
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 12, 2022
                                        PayUMoney Customer Care's response                                         Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@realmazon.com for further assistance with your query. Regards, Team PayU
                                        Helpful
                                        1 other people found this review helpful
                                        1 found this helpful
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Ola Money
                                          3.1
                                          (1398)
                                          ICICI Bank
                                          3.2
                                          (23788)
                                          South Indian Bank [SIB]
                                          1
                                          (128)