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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
Complaints 3759
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2133
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PayUMoney reviews & complaints page 21

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V
Vishwas Girdhar
May 5, 2022
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Address: Shopify, Gurgaon based account

2 transactions were made to the website published by Shopify by the name of Core decor.
Transaction No. [protected] for Rs 499.00 done for BHAGIRATHBHAI NANKUBHAI JAISVAL has succeeded from payu team

Transaction No. [protected] for Rs 499.00 done for BHAGIRATHBHAI NANKUBHAI JAISVAL has succeeded from payu team

The site is malicious and deceptive. I'm a serving ARMY OFFICER and I expect legal action against the individual(s) for which the details are required. Please do the needful.
PayUMoney customer support has been notified about the posted complaint.
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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    Manoj3310
    May 4, 2022
    Resolved
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    Resolved

    I ordered eyeglasses from eyemyeye and it eas not upto mark so returned it.. On 3rd May 2022 after returning i got mail that refund has been intiated and at night arounf 11 pm atvthe dame date i got mail from payu that they successfully refunded money to the source account but for my kind information when i checked my bank account there was not a single penny regarding this order, don't know why. So i'm requesting the comoany tobplease refund my money as fast as possible, i contacted my bank regatding the transaction id and ARN number u gave and they said they didn't found anything regarding refund of your money and said contact the payment body.. So please i'm requesting you to look into this matter and refund me as fast as possible.
    +2 photos
    Jun 6, 2022
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    May 05, 2022
    PayUMoney Customer Care's response
    Hi,

    We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

    Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

    Regards,
    Team PayU
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      I
      Irfan Baari
      May 3, 2022
      Resolved
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      Resolved

      Money got Stuck

      Address: India

      I had placed an order on www.skechers.in on 01/May/2022 Transaction ID: TXN[protected] for a shoe and paid through my Card of amount Rs 3, 711.6 but the payu money payment gateway in midway showed error and the order was not placed and my money got debit from my account. I would like to resolve this matter at earliest by either placing my order or refund the amount....
      +1 photos
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      M
      Mahi572
      from Agra, Uttar Pradesh
      May 2, 2022
      Resolved
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      Resolved

      I did not get the ticket of Mehtab bag monument of Agra. But money deducted from my account on 1 may 2022 at 11:05. Money deducted from mahi.[protected]@oksbi to asimustsee.[protected]@icici. Pls refund my money. Thank you.
      +1 photos
      Jun 7, 2022
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      May 04, 2022
      PayUMoney Customer Care's response
      Hi!

      As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant asimustsee.nic.in. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

      Regards,
      Team PayU
      I booked 02 tickets for Taj Mahal on 06 Nov 22 at 4:36pm from the official site of Archaeological survey of India. The money got deducted. However, there is no trace of tickets and cannot regenerate it as well. Please revert back and refund the amount.

      Money deducted but did not get ticket - Comment #4068787 - Image #0
      Money deducted but did not get ticket - Comment #4068787 - Image #1
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        R
        Ravidulla
        from Bengaluru, Karnataka
        May 1, 2022
        Resolved
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        Resolved

        Appling for renewal of driving license in.. Andhrapradesh govt website https://aprta.epragathi.org/.. transaction no=[protected]UPI) and[protected] where application n0 = AP[protected]DL... Amount deducted twice for single application as rs=1560(paid from UPI) and
        rs=1560 (from icici) deducted as it showed try again that`s why i tried again it was successful later recved sms as amount deducted for 1st and 2nd transaction also and so please solve it and refund Rs.1560 asap.
        Jun 6, 2022
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        May 02, 2022
        PayUMoney Customer Care's response
        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
        Jun 17, 2022
        Updated by Ravidulla
        Its not resolved, but they marked as resolved
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          M
          Mrudhuz
          Apr 27, 2022
          Resolved
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          Resolved

          My PAYU merchant id 7333271

          Dear PAYU team,
          Our company has lost all trust in you. We even doubt are you people fraud.
          I raised a complaint of settlement hold 1 month back. I submitted all the documents that PAYU team requested me. Also I gave approval for refund also.
          I received message from PAYU (screenshot attached below) saying "your request is already forwarded to concerned team and same will be completed soon". This message i received 1 week back. I don't know what is taking this much time for doing a refund and removing the settlement hold. Why are you so slow. We are your customers and if you are responding slowly and processing all our request slowly, it is causing loss of trust in you.
          We are messaging you in ticket raised in PAYU. We are not even getting a reply. SOOOOOO BAAAADDDDDDD .
          At least give replies for our queries raised in ticket in PAYU. very bad for not responding.
          We will wait only till this week.
          DO REFUND AND REMOVE SETTYLEMENT HOLD AND TRANSFER OUR SETTLEMENT AMOUNT TO OUR BANK ACCOUNT.
          Or else we will go for further actions.
          May 5, 2022
          Complaint marked as Resolved 
          Thankyou They have released my payment
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          May 04, 2022
          PayUMoney Customer Care's response
          Hi! As checked, your issue is resolved and your settlement is released. Please reach out to our team via help.payu.in in case any further assistance is required.
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            M
            Megnum Enterprises
            Apr 27, 2022
            Resolved
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            Resolved

            My payu merchant id 8551966
            On 25/04/2021 I received our 2nd settlement through the payu payment gateway. But they put these amounts on hold. So I try to reach customer care but no response.
            Jun 1, 2022
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Apr 28, 2022
            PayUMoney Customer Care's response
            Hi,

            Please visit https://help.payu.in/raise-ticket and raise your query so that our team can assist you better.

            Regards,
            Team PayU
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              N
              nitiniips
              Apr 25, 2022
              Resolved
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              Resolved

              I will like to report a case which happened today with me where the fraudster presented themselves as MXTAKATAK representative and took my 20, 000/- from paytm wallet my paytm orderid is [protected] dated 25th April 2022
              time 2:39 PM wallet ref no [protected]

              payment was credited to Paupayments private limited but unable to track the name of account holder his phone number through which he contacted me is [protected]
              May 29, 2022
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Apr 25, 2022
              Updated by nitiniips
              These fraudster are saying that they will be sending some gifts from MXTAKATAK team and than say that they will actually send money since one fo the gift items was not available and so ask you all details of paytm account and than fraudently map their payu account to my paytm account and took my money ...saying it will come back and asked me to transfer more to check if money is getting credited and debited correctly ...soon i realised that i was cheated, i tried complaining to payu site but their is no easy way to take help in payu website for reporting fraud by their users
              Apr 25, 2022
              Updated by nitiniips
              Pls help me get refund of my amount as i am sure through these order id payu account can be tracked and hence the recipient of the amount and so it can be reversed
              Apr 25, 2022
              Updated by nitiniips
              Pls find the image of transaction

              Verified Support
              Apr 27, 2022
              PayUMoney Customer Care's response
              Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Please note, that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. All the transaction/s are processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password and UPI details with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.
              Verified Support
              Apr 27, 2022
              PayUMoney Customer Care's response
              Hi! Please note, give transaction is successful via PayU id [protected]and amount is settled to merchant https://aeronpay.in We would suggest you to raise the issue with Cyber cell and reach out to merchant on [protected]@aeronpay.in
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                parulc830
                Apr 24, 2022
                Resolved
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                Resolved

                Fraud Transaction

                Hi Team,

                This is to bring your attention to multiple fraud transactions that happened from my Paytm postpaid accounts (Mobile No-[protected] or Email [protected]@gmail.com ).

                Below are the transaction details.
                1) transaction ID:[protected], Amount: 976, Date of transaction: 30 march 2022
                2) transaction ID[protected], Amount 699, Date of transaction: 02 April 2022
                3) transaction...
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                A
                Atulmso
                from Mehsana, Gujarat
                Apr 23, 2022
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                To PayU Nodal Officer Subject:- Complaint about an unauthorized transaction Respected sir/madam, This is to inform you that my name is Atulkumar Solanki and I hold a salary account in axis bank. My account number is xxxx59 and I have also a My Zone Credit Card from axis bank. my credit card number is xxxx xxxx xxxx 6660, I am working in health department in Government of Gujarat as a multi purpose health care worker. recently I served the nation in covid-19 pandemic as a corona warrior. I am writing this to bring into your concern that on 04/04/2022 at 06:11 pm a fraud transaction of 98000/- INR was debited from my credit card with a transaction number [protected]. I received a call from axis bank official helpline number [protected] the same was mentioned in my credit card back side, it was done on 04/04/2022 in call the guys said you are a premium customer from our axis bank so our bank offer an one good deal for you, so I reply what was the deal? he said your reward point is convert in to cash in your credit card account so I reply how’s is this possible? Than guy said some premium customer only get this special offer. I thinking deeply and trusted this guy because he called from axis banks official helpline number. He said open the Google chrome internet browser and write (rewardzpoints.in ) then I opened this link and Axis bank Official web page would be opened further he said click on the apply now option and feel the data so I entered my full name, date of birth, credit card number and my resident address and submitted the link so he said in 24 hours your
                reward points was credited in to your account and then call get disconnected in this entire periods credit card was in my possession then suddenly I noted my phone’s behavior was changed I feel that my phone was hacked by someone. So after 20 minutes I restarted my phone and checked my axis mobile application. Than I confirmed that in my mind fraud transaction was done in my credit card. I hereby confirm and sure that I have not initiated the above said transaction and even I didn’t share any type of OTP/CVV to caller, also I didn’t received any OTP and transaction information via texts messages. further I have blocked my card and complained in national cyber crime department in same day and visited my nearest Axis Bank branch on 05/04/2022 for resolve this issue. I have submitted fraud transaction complaint in branch with all necessary measurements. I have also mailed to your PayU email id on 8th April 2022, I would request you to give me a chargeback in my axis credit card account, I shall be highly served if you help me out with this issue and let me know when the clear this disputed transaction, we are live in a medium economical condition and medium life line with medium social society with limited small income, me and my whole family suffering to much from this unwanted problem came in to our life. 98000/- amount was too high for us we can’t get afford this. Due to my financial conditions, I am not able to afford this type of fraud transaction. In the past few years my family has suffered a huge loss, and we have come to be on the list of low-income families. Thank you so much for taking the time to read this. I request that you kindly inform me of your decision on the same. Cyber Crime FIR number :-[protected]
                +1 photos
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Apr 25, 2022
                PayUMoney Customer Care's response
                Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Please note, that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. All the transaction/s are processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password and UPI details with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.
                Apr 25, 2022
                Updated by Atulmso
                Cyber cell complaint already filled on same day within 2 hours

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                  M
                  manasi hansa
                  Apr 22, 2022
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                  Address: 801, 8th Floor, Empressa Building, 2nd Road, Khar West Mumbai Mumbai City MH 400052 IN

                  A payment of 1999 was made from my account at 1:11 pm of 21 April to payU payments pvt ltd, transaction id is[protected] on google pay. The site or merchant for which the transaction was made is false, complaint was made to PayU but no action has been taken. PayU should revert the money and taken action against the fake merchant on its platform.
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                  • PayU, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Team PayU
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                    A
                    All-in Use
                    Apr 22, 2022
                    Resolved
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                    Resolved

                    My little brother played amount Rs.138 rupees simply tagz mobile phone gimbal and this transaction No.Transaction No. [protected] for Rs 138.00 and his name is DRONACHARYA ISHVERBHAI PATEL plssz look forward for this fraudster thanks..
                    +1 photos
                    May 24, 2022
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 23, 2022
                    PayUMoney Customer Care's response
                    Hi,

                    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - e08a6cbbc11ada0d817c in order to get the status at their end.

                    PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

                    Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.

                    Regards,
                    Team PayU
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                      L
                      lalita@1920
                      from Delhi, Delhi
                      Apr 21, 2022
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                      Done payment on[protected]. Still have not received any product, even not received my money back.

                      Done request on fashiontank.in for this issue
                      - Email no response
                      - Mobile not working
                      - Website - Not working

                      Done request on payment company https://payu.in/ for this issue
                      - No response...

                      PayU Logo
                      Hey Lalita,
                      Thank you for shopping with us! Your transaction with Street Wear was successful.
                      Order Amount Rs 208.95
                      Payment ID [protected]
                      Merchant Order ID [protected]
                      Order Date & Time April[protected]:44:45 AM
                      Merchant Transaction Identifier [protected]
                      Best regards,
                      Street Wear
                      PayUMoney customer support has been notified about the posted complaint.
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                        K
                        Karan Karumbaiah
                        Apr 21, 2022
                        Resolved
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                        Resolved

                        I paid him money for 3 fish tanks but I didn't get any message or notice regarding the order .
                        Transaction ID : f1ba9fe31ae6dafabbc6
                        I want my money back
                        +1 photos
                        May 23, 2022
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 22, 2022
                        PayUMoney Customer Care's response
                        Hi!

                        Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

                        Regards,
                        Team PayU
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                          Soham7797
                          from kolkata, West Bengal
                          Apr 21, 2022
                          Resolved
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                          Resolved

                          On 5th march my transaction was failed but money was deducted.I spoke with my bank and they told me that money refund was not initiated from your side. Please look in this matter it is very urgent.it has been more than 30 days now.
                          card last 4 digit - 508968
                          first 4 digit - 6815
                          amount - 45000 rs
                          date of transaction- 5th march
                          email id - [protected]@gmail.com

                          national consumer complaint number- 3369583
                          bank says you have not initiated the money refund.
                          It has been more than 30 days now, i will seriously take major action now.
                          Apr 26, 2022
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
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                            A
                            Aditya Bokil
                            Apr 20, 2022
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                            Would like to bring to your attention that as per the agreement the settlements are not happening in my account for some or the other reasons which are not told to me.
                            I have been asked to provide the proofs of purchase, sale and delivery which are promptly supplied and yet I am receiving the message that the case is complicated and resolution will take time.
                            For your company 86 thousand might not be a significant sum of amount but for a small company like mine it is a very big amount.
                            My entire cashflow is disturbed because of the same.
                            If you are unable to process the settlement please give specific reasons and refund the money to the source with immediate effect.

                            Below are the details
                            Merchant ID: 5073878
                            Open and pending tickets:
                            CG[protected] Dt. 8th April 2022
                            SH[protected] Dt. 13th April 2022
                            XA[protected] Dt. 18th April 2022
                            PayUMoney customer support has been notified about the posted complaint.
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                              F
                              Farzana2001
                              from Bengaluru, Karnataka
                              Apr 19, 2022
                              Resolved
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                              Resolved

                              Address: Null
                              Website: Payu com

                              Hii, I am Farzana ordered Belly Belt from payu through website paid the payment also with the Transaction I'd : ([protected]), but I didn't received any ordered item so I am complaining to payu and team with the compusation of Rs 3, 000/- so please do the needful.

                              MAKE IN INDIA
                              #Dont fraud India

                              Thank you.
                              +1 photos
                              May 23, 2022
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 20, 2022
                              PayUMoney Customer Care's response
                              Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query. Regards, Team PayU
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                                S
                                snkrdas9@
                                Apr 18, 2022
                                Resolved
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                                Resolved

                                Address: math chandipur midnapur pin 721659

                                Sankarprasad das Ref IGANKAVQS7 ON 18Apr22 time9.00 AM
                                +1 photos
                                May 23, 2022
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 20, 2022
                                PayUMoney Customer Care's response
                                Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                                  Ramesh Peddiredla
                                  Apr 17, 2022
                                  Resolved
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                                  Resolved

                                  My child had payed amount Rs 138 rupees on simply tagz for rc car and this transaction id:Transaction No. [protected] for Rs 138.00 And his name is DRONACHARYA ISHVERBHAI PATEL pls look forward about this fraudster thank you
                                  +2 photos
                                  May 21, 2022
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 19, 2022
                                  PayUMoney Customer Care's response
                                  Hi,

                                  Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 13ed655c[protected]f02 in order to get the status at their end.

                                  PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

                                  Regards,
                                  Team PayU
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                                    P
                                    PayUMoney Customer Care Number-9064-786-587 contact us...
                                    Apr 13, 2022
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                                    Address: Delhi

                                    What kind of answer is this? What do you mean by not reply to the email from the
                                    PayUMoney customer support has been notified about the posted complaint.
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