Payu Payments Pvt Ltd — Payment debited to credit card and tickets not booked

I had initiated a transaction for booking on line Ticket with J&K Cable Car Corporation on 21 st May 2022 at 0855 hrs. The transaction amount is Rs3700/- on 21 st April 2022 with ICICI Credit Card No.5241 9341 XXXX 0003 and Authentication ID of ICICI Bank is 357571. Transaction ID is PYUOL[protected]ATTACHED SCREEN SHOT). The payment was successful. Further it displayed a screen message saying "TIME OUT" from merchant website. I did not get the tickets and message displayed the transaction amount will be reversed after 3-4 working days. However, the refund has not been received so far. I request you to kindly do the needful.
email: vish.[protected]@yahoo.com
Mobile: [protected]
Thanking you
Viswanath P.R.
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