[Resolved] PayUMoney — account deactivation

sounakgogol

from Kolkata, West Bengal

Address:	122002
Website:	www.payumoney.com

My dad opened the PAY U MONEY account on March 2016.
Only one transaction has been done with it.
My dad expired on[protected].
I have been pursuing PAY U MONEY to deactivate my account.
Email id associated with my email id: [protected]@gmail.com
Merchant ID: 6362825
Mobile Number: [protected]
They are not closing it. I request PAY U MONEY to close my account.

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Aug 24, 2018

Complaint marked as Resolved

They have done the needful.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

PayUMoney Customer Care's response Hi Sounak,

As informed over the email under case id 03214433. Your account cannot be deleted due to security reasons. We suggest you stop using the account and it will be deactivated automatically.

Feel free to reply to the email for any further assistance.

Regards,
Team PayU

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Comments

[email protected]

from Hubli, Karnataka

Sir, aprta driving licence renewal challana payment is failed on[protected]. Amount is debited from my sbi account rs.865.90 through net banking transaction id [protected]igaecpwyj7 please refund amount to my bank account verify issue as early as possible

PayUMoney Customer Care's response, Sep 10, 2018

Verified Support

Hi,

Refund has been successfully initiated for your transaction ID 203249298- 7263051793 via ARN IXGAJKWYF5. Bank generally takes 7-10 working days to refund the amount to a customer's account. For any further assistance on the same, you're requested to get in touch with your bank directly.

Regards,
Team PayU

Mahi agrawal

I want to delete my PayU account, please tell me procedure.

Kanak Kapadia

Apr 13, 2022

I have been trying to get in touch with you since January 2022, for a refund that was done by AirBnb through your server and I still have not received it. I have tried your chatbot multiple times and not gotten any response via email or anything. It is absolutely ridiculous how there is no proper form of communication my refund has been stuck for over 3 months now. Please get in touch with me asap because this is a very serious matter.