PayUMoney Complaints & Reviews

Address: 122002

Website: www.payumoney.com

My dad opened the PAY U MONEY account on March 2016.
Only one transaction has been done with it.
My dad expired on[protected].
I have been pursuing PAY U MONEY to deactivate my account.
Email id associated with my email id: [protected]@gmail.com
Merchant ID: 6362825
Mobile Number: [protected]
They are not closing it. I request PAY U MONEY to close my account....

+1 photos

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Here is a online portal, www.spicemarket.in and they are marketing spices online and collecting funds through payumoney. I had placed an order with them worth Rs.350=00 and paid through my credit card on 27th JULY, 2018 as per receipt received from payumoney. The receipt says that receipt of the money was Sagagen Technology and payment id. This order cancelled, but no refund received.
On not receiving any further communication about the same, I tried to contact on their mobile nos. as given on their web site and found that they are continuously switched off and messages have no response back. I presume this company to be a fraud & refund to my same credit card a/c from which it was paid.
Please take this issue up on priority before more online clients are cheated and it becomes a scam

Sep 14, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Aug 13, 2018

Updated by bhus payment ID[protected], SAGAGEN TECHNOLOGY for your reference

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Address: Patiala, Punjab

I have paid the fees of puda clerk exam on 16th july, 2018. The amount is debited twice. I have submitted the issue in my debit card issuer bank. Bank has rejected the claim. They said that this issue was by the merchant site. Contact them. Please refund my amount as soon as possible. The total amount debited is 1001.77 rupees. It was the first time i have paid amount from your site. Kindly pay attention to it.

Sep 8, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2018

PayUMoney Customer Care's response Hi Sakshi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Jalandhar, Punjab

Website: www.luxify.in

I placed an order for a samsung hw-j7501r/za 4.1 channel curved soundbar with subwoofer for rs. 29, 999/-. He was initially responding to calls but now no news.. No product, no updates, no nothing... Looks like a fraud for sure... Website : www.luxify.in and www.shippin.in. the man's name is gaurav tangri and his mobile[protected]. Can payumoney which facilitiated the transaction help me and block this fraud??

Sep 13, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

PayUMoney Customer Care's response Hi Cherian,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Aug 09, 2018

Updated by Cherian George the PayU payment id is[protected], Merchant - Gaurav Tangri c/o Luxify.in THE FUTURE SHOP.
The transaction date was 25th Jul 2018 for an amount of Rs. 29, 999/-.
Email id was c.[protected]@signtechgroup.com
Phone number 91-[protected].
First 6 digits 485498 Last 4 digits 3718.

Verified Support

Aug 12, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: New Delhi, Delhi, 110052

Website: Shopskary.com

I'm a full time social blogger, just trying to keep this lite and +ve / fake merchant namely (Shopskary.com) website on instagram directed me to this website, where i'd posted my payment through my cc. Later on i came to know that the website (Shopskary) is fake!!, looking for a full refund!!! And payumoney should do some security checks, never the less if their goal is to be to stay in bussiness they and the advertising agency needs to be blacklisted, im going to do random checks on fraud websites are linked in on my blogger platform. & hoping for the best! My refund amt is too low, but ill make sure people like me can stay alert!!.

+4 photos

Sep 6, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

PayUMoney Customer Care's response Hi Mahesh.

We understand your concern and would like to inform you that your transaction is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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K

kumar amitshd

from Samastipur, Bihar

Aug 7, 2018

Dear Sir

Please Resolve my complain.
my document verification is not done. i tried 2 times, but verification not done.
please contact my web developer.
Mob :- [protected]

Regards,

Sri Krishna Tour & Travels
Patna

Reply

PayUMoney Customer Care's response, Sep 10, 2018

Verified Support

Hi,

Please share your registered contact details at [email protected] and our team will assist you further on this.

PayUMoney Customer Care's response, Sep 10, 2018

Verified Support

Hi,

Please accept our sincerest apologies for the delay in verification process. Please share your registered contact details at [email protected] and our team will assist you further on this.

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Address: 560091

Website: Payumoney and bbmp

Dear
Sir/madam

I have done payment to bbmp bangalore for the property tax payment through their portal: bbmp propery tax system through portal: https://bbmptax.karnataka.gov.in

In which my amount was debited from my account but they have not received payment.
Its not showing on their website

My transitions ref number is *
Vin/m/s bruhat *
Total amount - 25375.49
Payment was made by debite card

Bbmp
Application no *
Bbmp transition i'd number *
Amount 25106/-

Payment date 31/7/2018
Payment time 01:20pm

I have contacted at bbmp office they said give letter to your bank your problem will be solved

I have contacted to my bank they have said you have to contact to payment gateway
And said we don't know how and when you have done payment

I have mailed to payu money also but i didn't got any response from them just a token number and saying will contact you two working days still waiting for positive response from them but still waiting

Kindly solve my issue as soon as possible waiting for positive reply

Thanking you
Regards
Avtar singh virdi

Sep 5, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Aug 04, 2018

Updated by Rimpy1979 Hello
Still waiting for reply from payumoney
No response

Verified Support

Aug 05, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Aug 05, 2018

Updated by Rimpy1979 Hello
I have email details to
[protected]@payumoney.com

Regards
Avtar

Aug 05, 2018

Updated by Rimpy1979 Hello
This are the details which was mailed to them
With all details which was asked
For private here details has been erased only for this webpage only
Regards
Avtar

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I

Inamul Hussain

from Duliagaon, Assam

Aug 6, 2018

I had payment my some college fee on 17 july 2018. At that moment my payment is deduct from a/c but not reflect in my college a/c. I am not able to recieve my refund yet.
Payumoney gatway system is very worst and useless.

Reply

PayUMoney Customer Care's response, Aug 7, 2018

Verified Support

Hi Inamul,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

M

M N Lakshmi Narasimhan

from Bengaluru, Karnataka

Aug 7, 2018

Recharged kio sim amount debited but not charged ref no[protected]dated 01/08/2018 time:9:16 pm.₹399

Reply

PayUMoney Customer Care's response, Sep 10, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Website: www.payumoney.com

I placed an order in TVParts.in for LG powersupply board paying 2490Rs through PayUMoney on July 8th (attached the image payumoney.jpg and payumoney2.jpg from bank and from the supplier).
Later supplier told that he didn't have that in stock and cancelled the order and initiated the refund. I followed up with the supplier and he said he has done it

Since the supplier didn't have the stock they cancelled the order and initiated the refund on 10th July. After waiting for couple of weeks, I contacted the supplier then he send me the snippet showing initiating the refund (image payumoney3.jpg). Then I tried posting the query in their site last week still no response.

Hence I am raising the complain with the hope of solving it.

PS: When I searched in this site, I am surprised to see so many people complaining about this vendor.

+3 photos

Aug 10, 2018

Complaint marked as Resolved

PayUMoney clarified that the seller didn't do it properly and after he re-initiated it, I got the refund. Thanks for the support.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 7856_18070815 in order to get the status at their end.

Regards,
Team PayU

Aug 10, 2018

Updated by Lakshmanan Nachiappan Seller re-initiated the refund and I got the money. Thanks for the support.

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S

suvashis dev

from Agartala, Tripura

Aug 6, 2018

Amount has been deducted from my bank account, instead of failed transaction. txn#[protected]. Although after 1st failed transaction, i already bought the product using another payment gateway. After like 6 hours amount is being deducted for the failed purchase i never made. How to get refund? Even PayU has no option for complaint in there site

supplier initiated the refund but payumoney didn't refund it yet - Comment #3176010 - Image #0

Reply

PayUMoney Customer Care's response, Aug 7, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

B

boobalanbsb

from Hyderabad, Telangana

Aug 6, 2018

I paid 2700rs for online medical store Indiana(Omsi) still now not clear money or not reflected my account, please refund my money

supplier initiated the refund but payumoney didn't refund it yet - Comment #3176066 - Image #0

Reply

boobalanbsb's reply, Aug 3, 2018

I paid (OMSI) payment for 2700 still now not reflected my bank account, please refund my money

PayUMoney Customer Care's response, Sep 10, 2018

Verified Support

Hi,

Please note that this is a successful Transaction via Payment Id - 7240554921 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

G

Gaurishankar Jangid

from Delhi, Delhi

Aug 7, 2018

Hello,

payumoney is not releasing my payment despite telling them again and again no response from them, I need the money urgently and they are not listening .

Please help us in getting the money back from payumoney . They have around 7.8k money of ours.

I have mailed their employee mr ayush kumar but that too all in vain .

Reply

PayUMoney Customer Care's response, Aug 8, 2018

Verified Support

Hi,

Please help us with your registered details and MID at "[email protected]" to check and assist you further.

Regards,
Team PayU

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Address: 600087

I made a transaction to pay amount to my payee miles web by airtel money on 25-jul-2018. Amount rs.3614 has been debited but the transaction was unsuccessful.

Regarding my refund i did not get any progress till now even after 8 days. I tried to contact payumoney customer care no body responding, i sent some message through get help link in thier portal, i did not get any response (When i am submitting i got message as i will be called in 2 days but nobody called till now).

It seems they don't have any proper channel to address these issues. I got very disappointed fed up with thier services.

Milesweb also keep saying they did not get further update from payumoney.

Both of them making customer to feel disappointed.

+1 photos

Sep 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

PayUMoney Customer Care's response Hi,

Your TXN id[protected] [protected] has been refunded via ARN [protected] from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

Regards,
Team Payu

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J

JAGDISH KUMAR YADAV

from Bhind, Madhya Pradesh

Aug 7, 2018

I booked ticked by using payumoney but ticket was not booked and amount debit from my bank account.
So I want to say please process fast for refund my amount.
Transaction date 27 july 2018
Amount debit Rs. 2820/-
Regards
Jagdish yadav

Reply

PayUMoney Customer Care's response, Aug 8, 2018

Verified Support

Hi Jagdish,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have cancelled 2 tickets. The irctc website is showing that your refund has done in payumoney bank. But i didn't get my money back in my bank account yet. I request you to initiate transaction as soon as possible.
For 1st ticket
Transaction id-[protected]
Refund id-[protected]
Reference no-[protected]

For 2nd ticket
Transaction id-[protected]
Refund id-[protected]
Reference no-[protected]
My bank is sbi. I used sbi debit card for transaction purpose.

+4 photos

Sep 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

PayUMoney Customer Care's response Hi Pratik,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

S

Subham Siddhant Singh

from Darbhanga, Bihar

Aug 6, 2018

I did the payment in ignou with payu but the confirmation message didn't came and my A/c also debited of Rs.2600 . Please refund me back or make the payment sucess Transaction No. - [protected]

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Website: www.payumoney.com

On 29 July 2018 i paid Rs 1200 On Website www.flikover.com . The PayUmoney was their payment gateway. i choose tez upi for payment . Then payUmoney send request of rs 1200 from Jinisha Sales ( salonicraft.[protected]@axisbank ) on Tex app on Mobile . i paid rs 1200 on that request on mobile app. After that no confirmation of payment received on payUmoney website. After some time PayUmoney sent failed transaction email. money was dedeucted from my axis bank account . Below is axis bank transaction description on 29 july 2018 ...
Payumoney Transaction ID[protected] which they showed failed.
Axis bank Transaction Description UPI/P2M/[protected]/salonicraft. Google transaction ID : CICAgKD88IfqHQ
UPI Transaction ID :[protected]

+2 photos

Aug 5, 2018

Complaint marked as Resolved

Nobody other than my bank axis bank helped me. All three, payumoney, google tez and concerned website refused to help initially. Later when i filed a complaint on all forums and with my bank then everybody started responded for saving his own reputation. Pauymoney did nothing to solve it. just asked status from my bank and posted it here. my axis bank was taking action from few days back. it is my axis bank who did all the hard work. My advice whenever you are paying online never ever choose any upi app especially google tez app. Always directly pay from your bank site through networking. you will never regret your decision. in case of any trouble you have to report only to your bank and bank takes action, unlike in my case i was forced to run from door to door..from website owner to tez to payumoney to my bank.. i thanks axis bank and www.consumercomplaints.in for solving my complaint. In the end i also thanks owner of flikover.com for some courtesy he showed and offered and activated free of cost, services for 5 days on my account, which I politely refused.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Aug 04, 2018

Updated by Rajijnder Hi,
i have given all details in my complaint. if your pathetic support cannot read all the details, i will post again all details. if you still cant read all the details, shut down your company and go home..

1. You asked about transaction details, i am adding proof of Payumoney fraud . See attached pic.

2.Why dont you ask your partner in crime Google Tez app about
Google transaction ID : CICAgKD88IfqHQ
UPI Transaction ID :[protected].
Payumoney is partnered with Google Tez app for receiving and sending payments.

3. Why dont you askFlikeover.com for the transaction details that whether they received payment Rs 1200 at UPI addresss salonicraft.[protected]@axisbank (Jinisha Sales). You provided them api. why dont you ask their bank statement to confirm whether they received payment?

When i am did transaction on Flikover.com, Payumoney sent me message to pay on UPI Address salonicraft.[protected]@axisbank. Now its your responsibility to ask your customer about transaction success .

I am really very sad to see that Payumoney customer support is so pathetic and careless.
What is your Payumoney system doing to check.

Are two big Companies like PayUmoney.com and Google.com are so incompetent to solve a small issue?

My AXIS Bank www.axisbank.com is also investigating this fraud committed by PayUmoney.com and Google.com

On 29 July 2018 i paid Rs 1200 On Website www.flikover.com . The PayUmoney was their payment gateway. i choose tez upi for payment . Then payUmoney send request of rs 1200 from Jinisha Sales ( salonicraft.[protected]@axisbank ) on Tex app on Mobile . i paid rs 1200 on that request on mobile app. After that no confirmation of payment received on payUmoney website. After some time PayUmoney sent failed transaction email. money was dedeucted from my axis bank account . Below is axis bank transaction description on 29 july 2018 ...
Payumoney Transaction ID[protected] which they showed failed.
Axis bank Transaction Description UPI/P2M/[protected]/salonicraft. Google transaction ID : CICAgKD88IfqHQ
UPI Transaction ID :[protected]

Verified Support

Aug 05, 2018

PayUMoney Customer Care's response Hi,
the refund for the said transaction is done. Kindly provide ARN[protected] to your bank for further assistance.
Regards,
Team PayU

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Address: Jodhpur, Rajasthan, 342006

I am surendra Singh Rathore from jodhpur Rajasthan use payu gateway on 20/7/2018 to submit my kids school fee in Federal Bank... During tha transaction payment Rs9208. 60 deduct from my sbi account but not credit in school account which in federal bank... After 10 days has gone but still I have not received my refund in my bank account... Regarding this I have already two times mail to payu which ticket I'd is 03145137 and 03176347 but no reply from any one and no phone call from payu... Your customer care representative not received phone calls...

please help me to solve this issue as soon as possible. Thank you

Surendra Singh Rathore

Sep 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

PayUMoney Customer Care's response Hi Surendra,

Your concern has already been addressed over the email sent by you under the case number 03145137.

As informed over the same, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of an issue. Since the said transaction is successfully processed, hence any refund/resolution will be provided by the merchant stpaulsjodhpur.com.

Your concern has been forwarded to stpaulsjodhpur.com since the transaction is successful. We suggest you take up your case further with the merchant for a resolution.

We appreciate your understanding with regards to this matter.

Regards,
Team PayU

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Address: 382443

Website: sdmis.nios.ac.in/.

I done payment through payumoney webview by my sbi net banking and same amount of rs.1545.62 deducted but not updated in website where i done transaction in this website for fees payment http://sdmis.nios.ac.in/.

Amount had been deducted into bank account but same payment showing pending in this website http://sdmis.nios.ac.in/.

I made payment by merchant of hdfc through payumoney webview with my state bank net banking.

Payment reference no :[protected]igaebojua4
Amount : 1545.62
Date 31.07.2018
Time : 16:37pm

Sep 1, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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Address: Mau, Uttar Pradesh

Website: irctc

On 31st july i have booked irctc ticket through my sbi debit card and they used pay money for transaction of 1510.00 inr that is deducted from my debit card account but irctc saying it is failed transaction.Kindly look forward and try to resolve it quickly.Details are following-

Reservation ID: [protected]
txn no[protected]

Train No./Name: 22407 / BSB ANVT G RATHTicket Type: E-ticket
From: VARANASI JN (BSB)02 Aug 2018 To: ANAND VIHAR TRM (ANVT)03 Aug 2018 00:00 Hrs
Booking Date: 31 Jul 2018

Sep 1, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

PayUMoney Customer Care's response Hi Alok,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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On 30th july i have booked irctc ticket through my hdfc credit card and they used pay money for transaction of 10, 500 inr that is deducted from her credit card account but irctc saying it is failed transaction and did not get payment from bank then my question is why get bank deducted this amount from credit card and lying.
Transaction id: [protected]. I need immediate solution if this. This is absolutely a lying case by bank

Aug 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

PayUMoney Customer Care's response Hi Sandip,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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S

Sandip Saha

from Kolkata, West Bengal

Jul 29, 2018

I need ETO, when this issue is going to be resolved by Pay u money gateway, and I need clarification from them why this transaction was failed whereas money deducted from my credit card. it hampered my time and money both.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 29, 2018

Dear Customer,

I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Reply

V

Veena ND

from Bengaluru, Karnataka

Jul 31, 2018

Ordered for supervision glasses on HBN network on 1st July. Money was transferred through online RS 1294/. but so far I have not received the material. and no information regarding this. Pl. refund the amount. Already 2 weeks over. In HBN net work no one is responding properly. HBN net work phone no is [protected]

My payment ID is[protected]

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M

Madakaboyina Vishnu

from Hyderabad, Telangana

Jul 31, 2018

Hi sir. Im vishnu in this month[protected] payment to ap transport through sbi net banking. My payment failed suddenly amount will debit to my account Rs. 956. Refund wii not received 1 week complete sir contact me sir

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N

Nittikaushal

from Ahmedabad, Gujarat

Jul 31, 2018

I had made examination fee payment to Rajasthan University of health sciences on 21july 2018, of RS 7260 that too twice by mistake from my SBI account.kindly refund my money

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M

manaskrw

from Bhagalpur, Bihar

Aug 1, 2018

This is one my payment ID[protected]. The amt of rs.5000/- deducted my a/c but not received desire resurch. So please help me in this connection. I also attached the transfer details screen short.

irctc ticket failure transaction - Comment #3172528 - Image #0

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Address: Bathinda, Punjab, 151001

Dear concern

I was applying for the post of punjab urban development a but unfortunately i made payment twice for the said post as otp provided from your end twice with a message failed transaction.

My merchant id for the post of puda is[protected]

Payment id[protected]
Payment id[protected]

Kindly check in your records for the given deduction entry’s and transfer the extra amount into my savings account that is [protected]
From which payment has been deducted.
All the necessary attachment enclosed with.
Do the needful asap.
As its a serious concern and i don’t want this issue screwed.

Contact details
[protected]
[protected]

Aug 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jul 27, 2018

Updated by Sahil Chhabra8888 FIND THE DETAILS WITH THIS MESSAGE ATTACHMENTS.
REVERT SHOULD BE APPRECIABLE.

Verified Support

Jul 28, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant order to get the status at their end.

Regards,
Team PayU

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Sahil Chhabra8888

from Amritsar, Punjab

Jul 29, 2018

What are you saying, Where is my answer.I know transaction is successful but it was done twice you have revert the second amount
if you not able to do then this conversation highlighted in some delighted consumer court officers

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A

AliAli1234

from Mohali, Punjab

Jul 31, 2018

Payment deduction in my account five hundred rupees but payment process has not to be completed. i want to refund my five hundred rupees .

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J

Jagannath dubey

from Allahabad, Uttar Pradesh

Jul 31, 2018

I have booked a irctc ticket but due to connectivity problem it was cancelled and money deducted from my bank. What should i do transaction id is [protected].

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Address: 411033

Website: PayUmoney

I placed an order with McDonalds below are the transaction details:

Your transaction with www.mcdelivery.co.in was successful

Transaction ID: [protected]

Amount Debited: 658.

But the order was not placed with McDonalds.

Please process the refund. This is the 2nd time I have faced this issue.
I have had this issue in the past and it was after multiple reminders my payment was refunded.

I wish to see an speed response this time.

Regards,
Sameer

+1 photos

Aug 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Ozone Ayurvedics

from Delhi, Delhi

Aug 1, 2018

Customer Order not complete properly.

payumoney payment debited but order not placed - Comment #3172564 - Image #0

payumoney payment debited but order not placed - Comment #3172564 - Image #1

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Please give me receipt of fee payment because i have to show it in college as a proof pf payment. my transaction ID:[protected], done on 26july 2018 in evening. please give me this transaction detail on my mail:[protected]@gmail.com. Ph. [protected]. please help in any way beacuse i need this receipt tomorrow morning. do some thing as fast as you can do for me to solve this issue.

Aug 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have applied for vtu provisional degree certificate and i have paid the amount of rs. 400 through payumoney gateway through an international debit card.
Now i am not able to open my dashboard and download the receipt. I have got a message regarding deduction of money from my account. I want to get my money refunded or to get my receipt in order to complete the formalities to obtain my provisional degree certificate.
I would be pleased if you would me out with this matter.

Aug 26, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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N

Nirmalya Paul Choudhury

from Imphal, Manipur

Jul 26, 2018

On 18 July, I had made a payment of Rs. 439 towards cost of a book to a Kolkata based e commerce site by phone pe but the vendor refuses to acknowledge receipt of the amount. The bank has shown a debit of the amount. I wish to know where the amount has been credited so that I can lodge a formal complaint.
Regards
Nirmalya

vtu provisional degree certificate - Comment #3167603 - Image #0

vtu provisional degree certificate - Comment #3167603 - Image #1

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AshokY14

from Bokaro, Jharkhand

Jul 26, 2018

Transaction id[protected] Rs 1604 for south bihar distribution . Payment deducted at Hdfc bank. But payment not done . Payment failure. Pls return back to my account.

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Address: 517503

Website: www.ap RTA.COM

Hi iam p narayana swamy naidu from tirupathi on dated 01052018my transaction payment id:[protected] amount of 965.90 with andhra pradesh road transport department has failed, and i have not received the funds. Iam always touch with my bank state bank of india. Ther are told here not problem of bank side, amount deposit to paymoney account clearly. So please return money to my account as early as possible. Some proofs are attatche below here from my bank details

Thanks and regards
P narayana swamy naidu
[protected]

+3 photos

Aug 25, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jul 24, 2018

Updated by Parvathala Narayana PLASE CLEARNCE MY ISSUE

Verified Support

Jul 25, 2018

PayUMoney Customer Care's response Hi,

This is a failed TXN and we have still not received any funds for the said transaction. Please get in touch with your bank for further assistance on the accidental debit.

Regards,
Team PayU

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Teju Karthik

from Bengaluru, Karnataka

Jul 24, 2018

I have made a transaction and I cannot view my receipt.

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I booked ticket through irctc and use payment gateway of payumoney and thereafter i cancelled 4 ticket on 12th july and irctc say refund completed but i had not still receive any amount refunded on my bank account. I had try to communicate with payumoney help line several time but they don't help me.
Two screen shots of the refund transactions page of irctc app are attached.

+2 photos

Jul 25, 2018

Complaint marked as Resolved

The single next day after write this complain i got received the amount in my bank account.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

PayUMoney Customer Care's response Hi Supriyo,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Jul 25, 2018

Updated by Supriyoroy30 i wrote this complain on 24th july and the fund credited todayon my bank account, and Pay u money ask me they cant trace the transaction?
good jock PayuMoney, and thank you consumer forum.

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A

atamsitaram

from Bhopal, Madhya Pradesh

Jul 25, 2018

Sir,
I tied for booking of hotel through you on line my payment was made as detailed below
25 Feb 2018 [protected]-PAYUINDIA [protected] 25 Feb 2018 5, 174.00
But no booking is made please refund the same.
Yours
Atam Prakash Sha

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PayUMoney Customer Care's response, Jul 25, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 6786558979 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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