[Resolved]  PayUMoney — account debited twice during paying admission kit

Website:[email protected]

During paying of admission keet fee from betweenUs portal, from debit card payment mode, first transition was not shown successful message hence another transition was done and account get debited twice. Personal banker says that account already debited and payment is with the receiver.

Transaction ID: 30c579ca2e53ed651094
Merchant Website: www.betweenus.in
Amount Paid: 4159.00
Order Date:[protected]:51:35
Customer Phone Number: [protected]

Your transaction with www.betweenus.in was successful

Transaction ID: 4f7b1b5f7ed3c5ad0082
Merchant Website: www.betweenus.in
Amount Paid: 4159.00
Order Date:[protected]:56:03

Also confirmation of payment was receive twice by Payu.in.(Find next mail from Payu.in)

Please take necessary action as early as possible.
Was this information helpful?
No (0)
Yes (0)
May 7, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2018
PayUMoney Customer Care's response
Hey,

Please note that these are successful TXNs at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.
Regards,
Team PayU
Complaint comments 

Comments

I have paid my college examination fee through PayU money but didn't receive payment receipt on my email.Kindly try to send my payment receipt as soon as possible on my email ID.My paymentI'd is:-
[protected].Kindly mail my payment receipt on my email id.My email Id is; [protected]@gmail.com
PayUMoney Customer Care's response, Apr 10, 2018
Verified Support
Hey,

please note that this is a successful TXN via PayUmoney Payment Id - 185374292 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - wwwbrambedkarcollegeorg16-185374292 in order to get the status at their end.

Regards,
Team PayU
PayUmoney tried to debit my credit card several times and this resulted in blockage of my card.
The use was unauthorized, I didn't try to pay them, I had made a purchase some days back and they did it by themselves after a few days.
PayUMoney Customer Care's response, Apr 10, 2018
Verified Support
Hi,

We are unable to understand your concern. Request you to elaborate the same via an email at "care@payumoney.com" in order to assist you better.

Regards,
Team PayU

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayUMoney
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    3770
    Pending
    436
    Resolved
    2131
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information