[Resolved]  PayUMoney — Against IORP EXPLORER...My payment deducted from my account at twice B.com Fees not credited and debited payment to payu company

Rs. 4250.15 on 20 January 2023 at 4.31 pm
And 2nd payment at 4.37 pm .. I payment to Kurukshetra university for bcom fees I click website of kuk and login it and i go to fees transaction payment mode on paytm but i don't know payment debited from my account and paid to IORP EXPLORER suddenly
And no payment fees debited from Kurukshetra University and no other transaction

1st payment
transaction ID 884611ef90fc8ce4b796
Bank reference number [protected]
Payment gateway INDUSU

2nd payment
Transaction ID 884611ef90fc8ce4b796
Bank reference number is [protected]
Payment gateway SBIFSSPG
There is all details of IORP EXPLORER... PAYU PRIVATE COMPANY LIMITED
No transaction ID show in Union Bank Of India but show only - BY DEBIT CARD

( In bank statement Date shows 20 Jan 2023 at Ist payment at 4.31 pm And 2nd payment at 4.37 pm )

508944######7753 card number
How many days u take to solve this issue and also give me your consumer care number
+4 photos
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Mar 2, 2023
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2023
PayUMoney Customer Care's response
Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 884611ef90fc8ce4b796 in order to get the status at their end.

Regards,
Team PayU
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