PayUMoney Complaints & Reviews

I have been asked for documents to be resubmitted by Payi after using the payment gateway for more than 2 years.
Once I resubmitted documents, they still held my payment settlement saying my account is suspended as money has been collected through other source and no other information.
I cannot even contact anyone from. Their team.
How to contact them and get my payment settlement

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Address: Mumbai

Hi I've order a Item from casa. Decor. Through Payu
However there is no information on placed order. Please confirm the tracking or I need a Immediate refund.
Attaching transaction screenshot for reference.. Transaction no. [protected]

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 7, 2023

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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I did make payment for qutub minar for 4 adults. Money Rs.140 from GPAY is deducted. But tickets not received.
Ref.id.
[protected]...

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Address: Hotel sriram bhavan.253gnt road redhills mrv super market (opposite).chennai 600052

Online combo offer order .
Amound send me but order detail not received me .fake id

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Website: payu.in

Date of Incident 27/01/2023
I was doing a booking for AIRBNB Flat, and they asked me for payment. I initiated through Paytm wallet it was done successfully from my end and I received the transaction confirmation from the Paytm account that the amount was transferred in PayU money. Despite the confirmation of payment the AIRBNB booking was not done. Now PaYtm & payU money both are denying to refund the money.

Kindly help me to get the refund from them.

+3 photos

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I got mail from ignou tha refunded sucessfully but amount not credited yet. Also I complaint her 2 times but no action taken. I sent so many mails to IGNOU but no response. I am very disappointed. It was huge amount 8100. Please help me .
I attached the screenshot of receipt .

+1 photos

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 2, 2023

Verified Support

Hi!

As checked, transaction via PayU id [protected] is refunded on 03/01/2023 via ARN 75503723004020799653865. It may take 7-10 working days (except Saturday, Sunday and bank holidays) for funds to reflect in original mode of payment. Please check with your issuing bank with he given ARN in case you have not received the funds in your source account within the mentioned timeline.

Regards,
Team PayU

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My name is Harish Surwase. I just now booked ticket through http://tirupatidarshanbooking.org/
Which is fake website. Payment gateway was used was payu. Please note the details, email me on harish.[protected]@gmail.com for further details.
Payu should ban these fake websites to use the services. Payu seems like fake payment gateways who allows any third party fake people to use the services. Please return my money.
My BHIM UPI ID: [protected]@upi
Payment id: Tirupati1023214
Bank Reference Number:[protected]
Payment Gateway: INDUSU
Person Name: Umesh Kumar
Person's email: [protected]@gmail.com
Person's UPI ID: makemyhappyjourney.[protected]@indus

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 28, 2023

Verified Support

Hi.

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - Tirupati1023214 in order to get the status at their end.

Regards,
Team PayU

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H

Harish Surwase

Jan 28, 2023

Complaint raised on 25th January still there is no response. Kindly look into this matter ASAP.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 30, 2023

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - Tirupati1023214 in order to get the status at their end.

Regards,
Team PayU

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Dear Sir As i have registered legal complaints against PayUmoney Payment Gateway my complaints Docket Number is 4209357

i was trying use this payment gateway for my business so i did sign up/ and submit all the documents like My pan card Details company's account etc.. but they didnt even verified my company account and before accepted any payment from the customers i want to be sure that they are genuine or fake so did TEST Transaction from my own bank account as soon as possible they receive the money they just put on hold my transaction, as i am sole Proprietor of my firm i have submit all the documents with cancel check with the stamp of my firm but they didn't verified my account so did initiate refund for that TEST Transaction today is almost 4th days they didn't even reply on ticket and not even refund that transaction yet i literally begging to them for my refund but they are not even reply and on one ticket they respond that you have to do one more transaction for refund i believe and did the transaction again but they didn't refund that transaction i request you to please look in to this matter if i accept the transaction from the customers then i will be in big trouble as they are doing with my own TEST Transaction,

+2 photos

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2023

PayUMoney Customer Care's response Hi! As checked, you need to update the pending documents from your dashboard for further assistance with your query.

Jan 26, 2023

Updated by Dreamhun I have upload my Aadhaar card 4 to 5 times but every time you guys said that its invalid its not verify how can you lie to your customers on open source platform you are saying deferent and personally you guys email us that you have deposite the amount in order to get the refund you are fraud totally fraud

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Rs. 4250.15 on 20 January 2023 at 4.31 pm
And 2nd payment at 4.37 pm .. I payment to Kurukshetra university for bcom fees I click website of kuk and login it and i go to fees transaction payment mode on paytm but i don't know payment debited from my account and paid to IORP EXPLORER suddenly
And no payment fees debited from Kurukshetra University and no other transaction

1st payment
transaction ID 884611ef90fc8ce4b796...

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Address: B4/504 Arakere Mico Layout, BG Road Bangalore Bengaluru (Bangalore) Urban Karnataka 560077

We have raised several tickets over the last 3 months to complete our website verification. The last one has been pending for over 10 days now. There has been no communication from your team so far. The funds in my PayU account have been stuck pending verification. Ticket screenshots below

Merchant ID (MID): 6323938
Email ID: [protected]@gurulight.com

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 18, 2023

Verified Support

Hi! Please update website on your dashboard for further assistance with your query.

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cheeroot's [Complaint's author] reply, Jan 22, 2023

The website was updated on the dashboard on 3rd Jan. We raised a ticket on 7th Jan when the verification was still not completed. It is 19 days now since the update and it still shows website verification. This has been going on for months now...

A screenshot of the dashboard can be found here - https://www.dropbox.com/s/mzk4x2lyw3a3aej/Screenshot%202023-01-22%20at%2012.17.15%20AM.png?dl=0

Request your assistance to close this asap.

Warm Regards.

PayUMoney Customer Care

from Gurgaon, Haryana

Jan 24, 2023

Verified Support

Hi,

Please be informed that the Line of business is not clear basis the information available on the website, please give a brief description of the nature of your business.

Regards,
Team PayU

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cheeroot's [Complaint's author] reply, Jan 25, 2023

This is in the "What We Do" section on the "About Us" page (https://gurulight.com/about-us/) on the home page footer as per the website requirements.

WHAT WE DO
Publications: Quality books and literature to inspire and educate people on moral and spiritual values through biographies and philosophical works of various authors, spiritual Masters and noted public figures.

Products: Eclectic mix of fragrances, Yoga and wellness products, spiritual assortments and handicrafts made by poor artisans carefully curated from various countries.

Programs: Yoga/meditation retreats, pilgrimages and tours to explore rich, diverse heritage in communities.

As it says in the "What We Do" section on the "About Us" page - https://gurulight.com/about-us/

Publications: Quality books and literature to inspire and educate people on moral and spiritual values through biographies and philosophical works of various authors, spiritual Masters and noted public figures.

Products: Eclectic mix of fragrances, Yoga and wellness products, spiritual assortments and handicrafts made by poor artisans carefully curated from various countries.

Programs: Yoga/meditation retreats, pilgrimages and tours to explore rich, diverse heritage in communities.

We sell publications (books), products (merchandise) and conduct pilgrimages. The same thing is displayed on our menu - Publications, Products, Programs - exactly as mentioned in About Us.

Not really sure why any of it is unclear when it is clearly described in detail in the About Us page and shown in the menu.

C

cheeroot

Feb 1, 2023

Please update. It has been a week since we replied.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 3, 2023

Verified Support

Hi,

As per your website status, please clear your LOB so that our team can assist you further with the verification.

Regards,

Team PayU

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cheeroot's [Complaint's author] reply, Feb 3, 2023

We have explained in detail. I am not sure what more explanation you expect from our side.

Have you read our last explanation?

Kindly clarify what you mean by clear your line of business. We don't have any further information to provide.

This is just going in circles. Is there a number to call?

Warm Regards,
Rajesh Kamath

cheeroot's [Complaint's author] reply, Feb 6, 2023

We sell our books, spiritual merchandise like bracelets, meditation and yoga accessories and conduct piigrimages. These are our lines of business and are mentioned n About Us in detail and also visible from the menu.

if there is anything specific that needs to be added, please clarify in detail. "LOB not clear" does not provide any clarity unless you tell us what is missing and needs to be updated.

Warm Regards,
Team Gurulight

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I ordered one product using payUmoney but I didn't get any order I'd or Order status I don't know my order is coming or not if it is not coming I am requesting you to refund me the amount

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 19, 2023

Verified Support

Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refunds/replacements as per their policy in case of any issues.
For any concern regarding, delivery of the product/Payment receipt/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id in order to get the status at their end.

Regards,
Team PayU

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I got the mail from payu that money successfully refused but money is not credited to my bank account. What's the matter . I have attached the mail that I got from payu .

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TICKET NUMBER - EE[protected]
Merchant ID (MID[protected]
Reply -There may be a chance of getting future liabilities and to cater the same we request to contact us after completion of 210 days from last transaction date.

Why do I need to wait for 210 days are you going to pay the interest for the amount on hold?,

it's not fair to hold your user's money it's like stealing...

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My sister got email by payu that my fees has been successfully refunded by IGNOU. But she didn't get my fee in my account yet. What's the Matter, why she didn't get the money yet after the status is showing successfull.
How to track the refund.

Merchant Transaction ID[protected] Bank Reference Number[protected] Timestamp[protected]:01:48.802 Refund Mode Back to Source

I added the screenshot also. Resolve this issue as soon as possible. It is humble request. As refund amount is 14800 and is a big amount for me.

+1 photos

Jan 11, 2023

Complaint marked as Resolved

I got my payment

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 10, 2023

Verified Support

Hi!

Please note, it may 7-10 working days (except Saturday, Sunday and bank holidays) for funds to reflect in original mode of payment. Request you to wait till the given timeline.

Regards,
Team PayU

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Address: 9th Floor, Bestech Business Tower, Near Tatvam Villas, Sohna Road, Sector 48-122001.

Chor Company hai abhi tak paise transfer nhi kiye, na koi call karta or na koi call receive karta. Sare account pending hai, customer ke payment bhi nhi kiye abhi tak. 2 month ho gaye, sare documents le liye fir bhi nhi kiye.

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TWO TICKETS I HAVE RAISED TILL YET NOT RESPONSES...
TICKET NO Your query has been raised successfully with ticket Id: TR[protected]
Your query has been raised successfully with ticket Id: ZV[protected]
Till Yet not responses.. payumoney really disappointed me.. 4 days over buyers want to refund money .. I want to refund but till yet not show any refund option even money is not reached in my bank account.. how will I refund.. is the PayUmoney cheated us ? Day to day their responses very poor.

Jan 9, 2023

Complaint marked as Resolved

I am really happy that finally pay u money solve my problem.. thanks pay u money

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 10, 2023

Verified Support

Hi! Thanks for the confirmation.

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I got email by payu that my amount has been successfully refunded by IGNOU. But i didn't get my amount in my bank account yet. why I didn't get the money yet after the status is showing successfull.
How to track the refund.

Merchant Transaction ID[protected]

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 9, 2023

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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I want to refund full amount this transaction Rs.4200.0, for the PayUmoney reference ID:[protected]. . Payee Information: Invoice Description: Amaxon Invoice Number: INVf6c8q2v8i7f230101 Refund this amount original payment source. I am trying to refund this amount but not showing any option I have share with you screen shoot you can check there is no refund option.. you can also refund this amount as soon as possible

I have share with you screen shoot there you will get more information.. why you are giving to late response buyers always hackles to me

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 9, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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Komprify's [Complaint's author] reply, Jan 9, 2023

Already I have raised tickets ticket no
TR6237822170
Till Yet not responses

K

Komprify

Jan 9, 2023

Solve my problem thanks payumoney

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 11, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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Hello payU i enter incorrect password so my account locked give me unlock instruction

Thanks

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 5, 2023

Verified Support

Hi! You can login using OTP option or try resetting your password from "Forget password" option.

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I have made my payment of Rs 710/- on 14/10/2022 from axis Bank to my university, money has been deducted from account but university saying that it has not received any confirmation mail that transaction are successful neither via mail or text message.
Bank narration is under complained transaction -
[INB/[protected]/CITRUS PAYMENT SOLUTION P]
Account number
[protected]

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V

Vaishali rawal

Jan 6, 2023

Please reply I am waiting for your response

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 9, 2023

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 8

My account has been suspended and my settlement of Rs. 1.36 lakhs is on hold

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Order details not found on website/refund needed

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Qutub minar tickets not received

Amount send order not give me

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Multiple queries

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Refund amount from ignou

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PayUMoney Fake Tirupati website

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This Fraud payment Gateway please DO NOT Use this

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Against IORP EXPLORER...My payment deducted from my account at twice B.com Fees not credited and debited payment to payu company

Lack of response to tickets for website verification

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I ordered one product but I don't have any other status

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Refund is not sent to my bank account

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My payment settlement on hold and asking me to wait 210 days

Refund from ignou (payu)

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Payment Not Transfer

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Ticket raised

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Refund amount by IGNOU which is not credited to bank bank account

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Problem not yet solved

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User locked give me unlock instruction

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I have send payment to my university du Aditi vidyalaya from cyber cafe

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PayUMoney Complaints & Reviews

File a complaint to PayUMoney

PayUMoney reviews & complaints page 8

My account has been suspended and my settlement of Rs. 1.36 lakhs is on hold

Post your Comment

Order details not found on website/refund needed

Post your Comment

Qutub minar tickets not received

Amount send order not give me

Post your Comment

Multiple queries

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Refund amount from ignou

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PayUMoney Fake Tirupati website

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This Fraud payment Gateway please DO NOT Use this

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Against IORP EXPLORER...My payment deducted from my account at twice B.com Fees not credited and debited payment to payu company

Lack of response to tickets for website verification

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I ordered one product but I don't have any other status

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Refund is not sent to my bank account

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My payment settlement on hold and asking me to wait 210 days

Refund from ignou (payu)

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Payment Not Transfer

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Ticket raised

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Refund amount by IGNOU which is not credited to bank bank account

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Problem not yet solved

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User locked give me unlock instruction

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I have send payment to my university du Aditi vidyalaya from cyber cafe

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