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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026

Complaints 3777

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PayUMoney reviews & complaints page 8

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I have received amt of 34, 000 Using pay u payment link from credit credit from my merchant, they have deducted the charges 2.36% but not settled my amount now saying your transaction was on hold for risk & diligence
I have submitted all invoices and explained my business still no response they are saying we have raised new ticket and our respective team will reach which was not at all happening. Please resolve it and get back my amount
It was my hard earned money they are not providing any resolution each time they they are saying a ticket was raised and concerned team will reach you out but not at all happening
I was in very urgent need of money Please help me to get my money

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 22, 2023

Verified Support

Hi,

We regret the inconvenience. Please visit https://help.payu.in/ to raise your query so that our team can assist you accordingly.

Regards,
Team PayU

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Address: kolkata

Website: kolkata

Payu is not giving me my hard earned money the have hold it telling suspicious transactions but i have given them invoices and proof of delivery, but they are not giving me my money and telling me to wait 210 days, my amount is above 10 lacs, such a fraud thing by payu,

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 14, 2023

Verified Support

Hi,

We would request you to please visit https://help.payu.in/ to raise your query so that our team can assist you accordingly.

Regards,
Team PayU

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My Merchant ID is: 8732432
My settlement is pending since 2 months, when I visit my profile it says bank verification pending. I had done twice the bank verification but still it says pending. When I contact them they sent below message

"We regret the inconvenience caused. PayU is working with regulators to address some aspects. Moreover, as of now, we are not taking any new registrations due to which we are unable to complete your bank account verification. We are internally working on the same. We appreciate your cooperation in this regard. "

Mean time my settlement is still pending at Payu end from almost 2 months

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Amount is hold on payu money, i am not able to submit business proof, because i don't have business.

Please refund the amount
Transaction I'd: [protected]

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 13, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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I provide professional services I was using pay u as merchant my clients pay me using cards pay u is deducting 2.36% charges ( including gst ) but this time amount was not settled amount of 34, 000 is on hold I have raided a query but no response received, query I'd KF[protected]
Iam not a gst registered business Iam an individual professional service provider I don't deal with any products so I won't have any courier or delivery or product invoice bills
Please look in to the issue and settle my amount as soon as possible.

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Payu has been doing a fraud with me by putting my hard earned money on hold. They have put my 11619/- rs on hold by saying that they will be needing more details and why these guys allow us to take payments and open our account in the starting..please help me getting my hard earned money back.

My contact no. [protected]
My name - Ayush Goel

Thanks

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 14, 2023

Verified Support

Hi,

Please visit https://help.payu.in/ to raise your query along with your MID so that our team can assist you accordingly.

Regards,
Team PayU

Ayush3400's [Complaint's author] reply, Apr 14, 2023

Query has been raised since last 6-7 days but you guys don’t even answer to that

A

Ayush3400

from Delhi, Delhi

Apr 18, 2023

Still I haven’t got any response from Payu( cheaters). My hard earned money has been blocked and it’s almost 15-20 days

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I oredered one pair of airpots but i didn't received my order where is my order or else pls return back my cash

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Address: I dont know

My transaction id [protected] i ordered one set of airpods but i didn't recived my product where is my order or else pls return back my cash

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2023

Verified Support

Hi! Apologies for the inconvenience. Request you to DM us your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

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I’ve been raising my queries continuously regarding my issue but still getting no reply from payu Team . It has been more than 20 days that my amount hasn’t been settled in my account. I’ve even provided the details of courier receipts containing customer name, amount charged, address of the customer, product info & my GSTIN as well but still didn’t get my money settled in my account. My new query id is DP[protected] please settle my amount fast 🙏. I’m also attaching the pdf contai

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F

Fragaholicperfumes

Apr 10, 2023

I’ve also attached the courier slips containing all the payment information . Now please settle my hard earned amount fast . You guys have already taken so much time

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Dear Team,

This email is to enquire as to why our money has been not settled for the past 1.5 years. It has been kept on hold but apparently nobody has told us why it has been kept on hold.

After raising many tickets on support portal no response has been received.

Our relationship manager has been avoiding our calls and nobody from your support team is reachable.

Please write back to us immediately sharing the details of the matter or we will be forced to complain to Department of Payment and Settlement Systems and RBI.

Our account details –

Email – [protected]@anandfin.in

Regards

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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Because of Payu, the work of our company gets disturbed. Payu has to give notice before holding the account.

Please take action as soon as possible, and activate our Payu account! Why did our payment settlement on hold???

Merchant ID is: 8495387
Registered Email: [protected]@orbitx.in

Please solve this problem as soon as possible.

Thank you

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 8, 2023

Verified Support

Hi! We have forwarded your concern to our respective team. They will update you on your ticket soon.

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Hi pay u,
We are a verified merchant on pay u india and my merchant number is 8495387 and we provide educational services on space tech and do enrolment online but the transactions has been put on hold by the risk team and i have provided all needed information to pay u risk team but my funds is still not being cleared into my account including, the transaction id's[protected], [protected] and we stopped new enrolment due to payu hold settlement amount, so please help me out i escalated this issue over 3 days but the response from payu help is soo late and slow. i attached the invoice of customer with customer details is with this response.

Our students enrolment is delayed so please activate our payu settlement as soon possible.

Thank You

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O

orbitxin

from Jhunjhunu, Rajasthan

Apr 6, 2023

Because of Payu, the work of our company gets disturbed. Payu has to give notice before holding the account. Please take action as soon as possible, and activate our Payu account! Why did our payment settlement stop??? Merchant ID is: 8495387 Registered Email: [protected]@orbitx.in Please solve this problem as soon as possible. The work of our company gets disturbed.

Thank you

PayUMoney Customer Care

from Gurgaon, Haryana

Apr 11, 2023

Verified Support

Hi! As checked, our team is working on your concern. they will update you on your ticket soon.

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Address: Mohlla- dayal nager

Mein homecredit ki emi pay kr raha tha ki payment k bich mein mane back dba dia account se 6419 rupe kt gye pr homecredit n payment fail kr dia please mere rupe urgent refund kr ba de

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 5, 2023

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Address: Payumoney

I had initiated the transaction through payu payment gateway by debit card but since the transaction was unsuccessful but still my money got debited from my account and even I have raised a ticket through payu app support but still I haven't got any response from them I am requesting you to resolve this issue at the earliest and please refund my money back.

Thank you

Apr 8, 2023

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 3, 2023

Verified Support

Hi!

As checked, transaction via PayU id [protected] stands failed and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team PayU

Yogesh16606's [Complaint's author] reply, Apr 4, 2023

But money has been debited from my bank account even I have attached you the proof of screenshot you can see above what is this irresponsibility from your side cheating on others money

PayUMoney Customer Care

from Gurgaon, Haryana

Apr 4, 2023

Verified Support

Hi! You need to contact your issuing bank in case any accidental debit has happened from your bank account.

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Product not received by company. Pls resolved my problem. Many times I complained about this matter. But still now my complained isn't resolved.
Payment details.
Date: Sat, 18 Dec 2021, 9:38 am
Subject: Your Order at ASHISH KUMAR is successful
To:

Dear Dharmender Kumar,

Your transaction with ASHISH KUMAR was successful

Transaction ID: e923a53987a9ac64f21a
Merchant Website:
Amount Paid: 499.00
Order Date:[protected]:37:26

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As a result of booking my train ticket through IRCTC PayU, the amount of 4281.45 has been debited from my account, and the ticket is not being generated and the request has been rejected. Please do the needful. Transaction ID: [protected].

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 30, 2023

Verified Support

Hi!

As checked, transaction via PayU id [protected] is refunded. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

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I paid 4420 Rupees through PayU on 2 March 2023 from my paytm wallet but merchant disn’t received it and money is also debited and transaction is also successful.
My contact number is [protected] and also my paytm wallet number is same . My email id - akhilkumar.[protected]@gmail.com

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 4, 2023

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

A

Akhil4244

Apr 4, 2023

i paid this amount from my paytm wallet so i need to contact with paytm or merchant ?

Akhil4244's [Complaint's author] reply, Apr 5, 2023

thanks refund received â¤ï¸

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Hi payu team I’m getting a notification that your settlement is on hold as a part of due diligence & I’ve also submitted my GSTIN few days back & my ticket ID is NZ[protected] . Still I haven’t got any response from your side & I also was not able to raise another query in which I would like to attatch the courier receipts for those payments . So here I’m attaching those receipts & want you to please settle the amount in my bank account as soon as possible .

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 29, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

Fragaholicperfumes's [Complaint's author] reply, Mar 31, 2023

I’ve already raised the complaint. Why are you taking so much time . Now i feel I should never work with your company in future . Please settle my amount fast I’m in need of money . My ticket id is NZ8661095729

F

Fragaholicperfumes

Apr 3, 2023

Still havent got any reply from your team . I had heard a lot about payu fraud & now I’m experiencing the same . No one one replies, no one contacts & ticket resolution time was 3/4/2023 & it’s also over now . Please settle my amount Asap otherwise I’ve to take a legal action

PayUMoney Customer Care's response, Apr 4, 2023

Verified Support

Hi, thank you for contacting us. We have notified our risk team about this. They shall get back to you on priority.

Fragaholicperfumes's [Complaint's author] reply, Apr 4, 2023

All payments which are done are 100% legal & I have all courier records for these payments which I had already attached with my complaint . Kindly settle my amount fast . Thank you

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My settlement is on hold from past one week & payu team has mentioned that it is a party of due diligence but I’ve also shared a copy of my GSTIN & still haven’t got any response. I’m attaching the courier slips of those payment to let you know that all payments are the part of my business & there is no fraud involved in this & I would request you to please settle my hard earn money as early as possible. Thank you

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 27, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

Fragaholicperfumes's [Complaint's author] reply, Mar 29, 2023

Hi I’ve just raise another ticket with proof of courier slips as well . my new ticket ID is NZ8661095729 . Kindly solve this issue asap & settle the amount fast . Thank you

Fragaholicperfumes's [Complaint's author] reply, Apr 4, 2023

Still haven’t got any mail or response for my query . What a fraud company payu is . No customer care number nothing . Still waiting for my hard earned money to be deposited in my account . Really pathetic service . If someone is reading this msg please go for any other payment gateway rather than going with this fraud gateway

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AMC Charges have been charged by payumoney by ₹2500 with 18% Gst in the merchant agreement it says amc charges are waived off then why this charges are showing under our settlement tab

We need a clear resolution from Payu Money Team to Earliest

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 24, 2023

Verified Support

Hi,

Hi, please visit https://help.payu.in/ to raise your query along with your MID so that our team can assist you accordingly.

Team PayU

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