[Resolved] PayUMoney — Amount Debited and Transaction failed

[Resolved] PayUMoney — Amount Debited and Transaction failed

S surendra_1985 Jun 15, 2021 Jun 28, 2021 This thread was updated on Jun 28, 2021

I have made the payment to RAHUL TRAVELS on 12/06/2021 and Amount was : 6999.00 via PayUMoney. Money was deducted from my account. However Merchant has not received the Amount as confirmed by Merchant(RAHUL TRAVELS). However, spoke with my ICICI customer care, as they confirmed UPI transaction has been done successfully, there is no problem from bank end. Official message from the bank: "Your transaction of Rs 6999 from ICICI Bank was successfully credited to the beneficiary rahulcarrental account XXXXXXXXXX3359" They also shared the UPI reference number(RRN), ending with RRN[XXXXXXX61515]" Merchant Name - RAHUL TRAVELS Payment Amount - 6999.00 Date/Time of Payment[protected]:16:40.0 Please have a look and refund my money Was this information helpful? No (0) Yes (0)
Aug 11, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 21, 2021 PayUMoney Customer Care's response Hi, As per our record, a refund of the PayU ID [protected] has continously failed, we will check with our team and update you on the status soon. We seek your patience and understanding in this matter Regards, Team PayU Verified Support Jun 28, 2021 PayUMoney Customer Care's response Hi, ARN: We would like to inform you that the refund has been processed against the Payment ID:[protected]P2: [protected]) on[protected] and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund. Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time Regards, Team PayU
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