[Resolved] PayUMoney — amount deducted from wallet but showing failed in merchant website (rock international. live)

[Resolved] PayUMoney — amount deducted from wallet but showing failed in merchant website (rock international. live)

B bhaitera643

I was adding rs500 in rockinternational. Live website with payumoney gateway. After redirecting to merchant website. I saw that my transaction is failed. I have rechecked my amount in paytm but it was already deducted. I also got message from paytm for successful transaction. I have also contacted merchant but the said, we haven't received any amount. So please refund amount of 500rs in source wallet (Paytm) linked with [protected]. The transaction i'd is [protected] on 30th august, 2020 at 10:04pm. +1 photos Was this information helpful? No (0) Yes (0)
Aug 14, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Sep 02, 2020 PayUMoney Customer Care's response Hi, Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1c827ec3-c608-4a0e-9151-9f574b5ccf05 in order to get the status at their end Regards, Team PayU
Add a Comment	Share
Submit Close