[Resolved] PayUMoney — amount deduction

Nk prajapath

from Chennai, Tamil Nadu

Website:

Irctc

I booked tickets of inr 535/- on irctc website through payu money gate way, the amount was deducted from my account but the irctc website is showing "pending from bank end". I confirmed with my bank that money has been deducted and even i got message of deducted amount.
Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.

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Nov 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly order to get the status at their end.

Regards,
Team PayU

Oct 27, 2018

Updated by Nk prajapath Sir if it was a succesful transaction, it would show that i have booked a ticket. But in my irctc account, the transacation from your side come under fail ttanssaction. When i click it. It show pending from bank end.
Please help me to retreat my money or refund in my bank account .

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Comments

Chandra sekhar7y

from Vijayawada, Andhra Pradesh

While booking ticket on irctc the amount deducted and ticket not confirmed.and I pay money through payumoney portal Kindly check it and resolve.and did not get any confirmation message or mail about refund.
Transaction I'd - [protected]
Status is pending from bank end.

Chandra sekhar7y's reply, Oct 25, 2018

Kindly check and resolve my issue.my contact no is 9177004179

PayUMoney Customer Care's response, Oct 26, 2018

Verified Support

Hi Chandra Shekhar,

Your payment ID 7569018981 has been refunded to your source and the amount shall reflect within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday). We'd request you to get in touch with your bank to get the status of your refund at their end.

Team PayU