[Resolved]  PayUMoney — amount not credited to my account for failed transaction

Irctc transaction

Bank reference id: 75503728291023778538488
Refund id: [protected]
Showing amount credited to my account in irctc app buy actual transaction have not taken place. The actual transaction was done on 15.10.2018 but till date i. E. 21.10.18 there is no credit of the amount into my account. This is really embarrassing and action in this regard is utmost wanted.
Please do the needful at the earliest.
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Nov 22, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2018
PayUMoney Customer Care's response
Hi,

Your transaction ID [protected] has been refunded to your source account via Bank ARN number 75503728291023778538488 and the amount shall reflect within 3-5 working days (Excluding Saturday, Sunday and bank holiday). We'd request you to get in touch with your bank to get the status at their end.

We appreciate your patience in the interim.


Thanks and Regards,

Team PayU
Complaint comments 

Comments

I have booked the tickets on 22nd oct of Rs452.45 . In Irtctc app it is showing under failed transaction. The amount is deducted from my account but tickets are not booked.
Transaction ID: [protected]
It is not refunded till now.

Avinash Fonde's reply, Oct 23, 2018
Pyment I'd 1117198
PayUMoney Customer Care's response, Oct 25, 2018
Verified Support
Hi Avinash

The amount for the payment ID 7564055409 has been successfully refunded to your source account and the amount for the same shall reflect within next 3-5 working days (excluding Saturday, Sunday and bank holidays). We'd request you to get in touch with your bank to get the status of your refund at their end.

Team Payu

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