PayUMoney — Amount not yet settled to the Bank Account Registered with my Merchant Account

Address:

Bhopal

On January 9, I received two payments in my merchant payment handle. One is for Rs 1000 and another for Rs 9000. Payments were made using credit card.
Transaction ID:[protected] for 9000 Rs.
Transaction ID:[protected] for 1000 Rs.

I HAVE NOT RECEIVED THE SETTLEMENT TO MY BANK ACCOUNT YET.

I am the merchant complaining who have not received the settlement. I demand either the amount getting settled to my Bank Account updated with my payu.in merchant account or else refund the amount to the customer to his credit card. I am sharing both my merchant details and the details of the customer below:

MERCHANT DETAILS:

Name: Himalaya Sarmah
Merchant ID: 6335452
E-mail: [protected]@gmail.com
Mobile No: [protected]

PAYMENT DETAILS:

For the amount of Rs 9000:-

Date: 09 Jan 2021
Transaction ID:[protected]
Amount: 9000 Rs.
Description/Reference:[protected]
Source ID: [protected]

Customer Email: [protected]@gmail.com
Customer Mobile: [protected]
Customer Name: Aadhna Begum
Bank Reference Number:[protected]
First 6 digits of the card: 524182
Last 4 digits of the card: 8005

For the amount of Rs 1000:-

Date: 09 Jan 2021
Transaction ID:[protected]
Amount: 1000 Rs.
Description/Reference:[protected]
Source ID: [protected]

Customer Email: [protected]@gmail.com
Customer Mobile: [protected]
Customer Name: Aadhna Begum
Bank Reference Number:[protected]
First 6 digits of the card: 524182
Last 4 digits of the card: 8005

Bank statement's snapshot reflecting the amounts of Rs 9000 & Rs 1000 getting debited towards "PAYU MONEY GURGAON IND" has been attached below. I also had a talk with the bank over customer care helpline and they said that PayUMoney has received the amount successfully and has been settled to their bank on Jan 11.

Now, I kindly request payu.in & PayUMoney team to either kindly settle the amount of Rs 9000 & 1000 to my registered bank account against my payu.in Merchant ID: 6335452 after deducting the charges or else refund the full amount to the credit card which was used to make the payment.

This is the last time I have been requesting team PAYU. After this I might have to go to court or take other bigger actions.