[Resolved] PayUMoney — Application fees deducted twice from bank account

skybrel

from Fazilka, Punjab

Address:

152023

Yesterday i filled my admission application form and i used online mode for my fee payment and i used payumoney gateway for my application fees i followed all procedure and finally paid my fee of rs.1530 but after deduction of my fees payumoney not responded and stopped funtioning and when i saw my admission login again there was still payment pending then i again try and agian a transaction is made of rs.1530 towards thapar university and finally fees paid but my issue is my money is deduced twice and i want my rs.1530 back into my account. I am attaching a photo with this mail so you can easily confirm and i hide my account no. For my security.
So please help me.

E-mail
[protected]@gmail.com

Contact no.
[protected]

Thanks

+1 photos

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May 25, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] and[protected] are successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
Team PayU