[Resolved]  PayUMoney — Asi.payumoney.com no ticket generated

I tried booking tickets for qutub minar using asi.payumoney.com using my pnb debit card.amount got ticket but no ticket genrated and no refund as of yet
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Oct 7, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2021
PayUMoney Customer Care's response
Hi,

We regret to inform you that the transaction with the PayU ID: [protected] has been failed and we have not received funds against the same.

In case of an accidental debit, the amount will be auto reversed into the customer's source account within 3 to 5 working days (Excluding Saturday, Sunday, and bank holiday).

Regards,
Team PayU
Complaint comments 

Comments

I tried booking tickets (5sep2021)for tajmahal two times using asi.payumoney.com by using my sbi debit card.amount got ticket but no ticket genrated and no refundof rupees (180+180=360) as of yet
Please do something

Sir,
Please see attached photo image.
Yesterday i visiter at Qutub Minar Delhi & purchase 3 ticket online but amount dedicated from my account but ticket not available.
Please check your side and refund my ticket cost ASAP
Thanks
Sanjeet Kumar Roy
Mob.No-[protected]

Hi,

We regret to inform you that the transaction with the PayU ID: [protected] has been failed and we have not received funds against the same.

In case of an accidental debit, the amount will be auto reversed into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday).

Kindly request your customer to contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

Regards,
Team PayU
I tried booking tickets for qutub minar using asi.payumoney.com using upi . amount got ticket but no ticket genrated and no refund as of yet

PayUMoney Customer Care's response, Mar 15, 2022
Verified Support
HI! This transaction is auto refunded. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
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