PayUMoney — ASI ticket not generated but amount deducted | |
I have tried to book 2 online tickets for Akbar's tomb, agra from the QR code available in the monument. I opened the website and made payment of Rs. 40 using my upi id. I approved the payment from BHIM app. Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed. I request you to pls look into the matter and refund my amount. Transaction date and time is- 13/10/2020 11:38 AM Transaction id shown by BHIM app[protected] Customer name is- asimustseenicin Customer Upi- asimustsee.[protected]@axisbank Mobile number (Used while booking) - [protected] Was this information helpful? | |
|
PayUMoney customer support has been notified about the posted complaint. Verified Support Oct 14, 2020 PayUMoney Customer Care's response Hi, As per our record, there are two transactions via PayU ID [protected] & [protected] wherein, one is successful and one is failed. The transaction via PayU ID [protected] is successful with merchant transaction ID: PYU[protected]. However, the other transaction is failed and we have not received funds at PayU. In case of an accidental debit, the amount will be auto reversed into the source account within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday). Regards, Team PayU | |
 8 Comments | |
Comments
PAYUMONEY - asi ticket not generated
But amount deducted on
15 January 2021
I have tried to book 5 online tickets
for konark temple, Orissa from the QR code available in the monument.
I opened website and made payment of rs. 175 using my upi id.
I approved the payment from phonepe
App.
Amount is deducted from the bank account but tickets not generated and payment showed that payment successfull.
I request you to please look into the matter and refund my amount.
Transaction date and time is
15/01/2021 07:17 am,
Transaction I'd shown by phonepe app
( Protected)
![]()
But amount deducted on
15 January 2021
I have tried to book 5 online tickets
for konark temple, Orissa from the QR code available in the monument.
I opened website and made payment of rs. 175 using my upi id.
I approved the payment from phonepe
App.
Amount is deducted from the bank account but tickets not generated and payment showed that payment successfull.
I request you to please look into the matter and refund my amount.
Transaction date and time is
15/01/2021 07:17 am,
Transaction I'd shown by phonepe app
( Protected)
PayUMoney Customer Care's response, Jan 17, 2021
Verified Support
Hi!
Apologies for the inconvenience.
As checked, this is a successful transaction via PayU Id - 12065031745 at our end and the amount for the same has been remitted to the merchant "asimustsee.nic.in". For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team PayU
Apologies for the inconvenience.
As checked, this is a successful transaction via PayU Id - 12065031745 at our end and the amount for the same has been remitted to the merchant "asimustsee.nic.in". For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team PayU
I booked tickets for fatehpur sikri for 5 five peoples on 9 march 2021 . Amount deducted from my account but booking failed and ticket not generated.
![]()
PayUMoney Customer Care's response, Mar 16, 2021
Verified Support
Hi,
Please note that this is a successful transaction via PayU Id - 12462252171 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYUOL-21030909-792478 in order to get the status at their end.
Regards,
PayU
Please note that this is a successful transaction via PayU Id - 12462252171 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYUOL-21030909-792478 in order to get the status at their end.
Regards,
PayU
Hello.
My name is Prateek. On 14August I booked three tickets for the Agra Fort from ASI QR scanner. Amount was dedicated but tickets were not generated.
I paid through my debit card online
Here is the transaction details-
POS : WWW ASIMUSTSEE/GURGAON
[protected]
My name is Prateek. On 14August I booked three tickets for the Agra Fort from ASI QR scanner. Amount was dedicated but tickets were not generated.
I paid through my debit card online
Here is the transaction details-
POS : WWW ASIMUSTSEE/GURGAON
[protected]
PayUMoney Customer Care's response, Aug 29, 2021
Verified Support
Hi,
Please note that this is a successful transaction via PayU Id - 13815942629 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYU-21081413-531110 in order to get the status at their end.
Regards,
Team PayU
Please note that this is a successful transaction via PayU Id - 13815942629 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYU-21081413-531110 in order to get the status at their end.
Regards,
Team PayU
have tried to book 4 online tickets for, agra from the online available in the monument.
I opened the website and made payment of Rs. 1003 using my net banking.
I approved the payment from online.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.
![]()
![]()
I opened the website and made payment of Rs. 1003 using my net banking.
I approved the payment from online.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.
1003 rs of amount debited my account...but tickets are not generated...how can I my debited amount credited
Citrus Payment Solutions Customer Care's response, Mar 11, 2022
Hi,
We would like to inform you that the refund has been processed against the PayU ID: 14831667981 on 11-03-2022 and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.
Regards,
Team PayU
We would like to inform you that the refund has been processed against the PayU ID: 14831667981 on 11-03-2022 and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.
Regards,
Team PayU
Me and my friend went to visit qutub minar yesterday. We booked and paid through the online portal but our tickets were not generated in the end we went back without going in
![]()
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
3770
Pending
436
Resolved
2131
View all 3770 PayUMoney reviews & complaints
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
View all PayUMoney contact information
on Oct 18, 2020
I have tried to book 7 online tickets for Red fort, new delhi from the QR code available in the monument.
I opened the website and made payment of Rs. 245 using my upi id.
I approved the payment from phonepe app.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment successful.
I request you to pls look into the matter and refund my amount.
Transaction date and time is- 18/11/2020 05:18 PM
Transaction id shown by phonepe app[protected]
Customer name is asimustseenicin Customer Upi- asimustsee. ([protected]@axisbank
As checked, this is a successful transaction via Payu Id - 11634152867 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team PayU