PayUMoney Complaints & Reviews

I wanted to add Rs 250 to my wallet in Nex Money Application.So I paid through payu but money is not added to my wallet in Nex money.So resolve my problem please.

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Book the Item in Ethnic Smart, amout got deducted from IDFC Account but in Ethnic smart website it is showing as In Processing.Can you please look in to it .Revert my amount or pay to Ethinic smart.

Mob No : [protected]

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M

mohiyuddin khaja

Oct 17, 2020

I have placed an an order of Rs.6293 on EthnicSmart.com on 17th October 2020.
The payment got successful. But I received no confirmation from the merchant but confirmation received from Payu. But money stands debited from my account.

There is no way I'm being able to contact Payu.

Can you please revert my amount - 6293 rs

You can revert throught Phone pay /Google Pay /Pay tm to [protected] /[protected]

Amount got deducted from my account but not credited to supplier. - Comment #3749956 - Image #0

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PayUMoney Customer Care's response, Oct 18, 2020

Verified Support

Hi,

Please note that this is a successful transaction via Payment Id - 367659524 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2951697463 in order to get the status at their end.

Regards,
Team PayU

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Website: PayUMoney

I placed an an order of Rs.439 on Bambooindia on 1st October 2020.
The payment failed but then I tried again and it got successful. But I received no confirmation from the merchant and neither Payu. But money stands debited from my account.

There is no way I'm being able to contact Payu.

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Address: Sarsol murga mandi g.t road aligarh

Dominos ka ek worker hai jisne mere pass call ki is no s[protected] iss no s Meri baat Hui .. isme dominos ka name leke baat ki or isne mere 2549 rps phone pay m payu k throw debit kraa Diya kirpya essai fraud works k khilaaf turant action Lai mere pessai turant refund kraai kripya trunt action Lai payu tranjection ki oder I'd h. [protected] .. ye pesai payu k throw Puri tarah transfer ho gye hai ..
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I paid to swaroopkart through payumoney. But I found that swaroopkart is a fraudulent company. Will payumoney can block such companies and protect the consumers. The following are the details of transactions:

Order Amount Rs 1179.00
Payment ID [protected]
Merchant Order ID d66af7f5c638d2c9af21
Order Date & Time September[protected]:15:49 PM
Merchant Transaction Identifier d66af7f5c638d2c9af21
Best regards,
swaroop technology
Any issues with your purchase?
1As per payment network regulations, please contact your merchant directly
at www.swaroopkart.COM
2Incase of no response from your merchant, please reach out to your bank for any payment related queries.

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Address: O/o. Director of Sugar & Cane Commissioner, Tadepalli, Guntur district, Andhra Pradesh

I have paid Rs.5892-00 through payment Id[protected] with Marchant Order Id-[protected] on 07/10/2020.

Since, the amount paid to the wrong Head of Account, the amount could not be credited to the Head of Account to which it was intended.

Hence, I request that the amount of Rs.5892/- may kindly be refunded at the earliest. (Amount paid from HDFC Bank Account pertaining to A.B.Srinivas, Cell No.[protected])

S.Suresh Babu,
Cell:[protected]
[protected]@gmail.com

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Aug 10, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

PayUMoney Customer Care's response Hi!

As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant "Government of Andhra Pradesh". For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Further, please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

Regards,
Team PayU

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Address: Gurgaon, Bangalore, Mumbai

I wish to delete my credit card information which is stored with Payu. There is no option provided on their site.
This is a data privacy issue and they should provide consumer the option to delete their credit card information if they do no wish to store it.
Please help....

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I was placing an order on netmeds.com after entering the otp, I got redirected to a page saying "cm90003: duplicate record". My money got debited but my order was not placed. There is no history of transaction on the netmeds website.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 15, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

Oct 15, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 15, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

Oct 15, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

Oct 15, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Regards
Team PayU

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

Oct 15, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

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Address: North Mandiri, Chhakkan Tola,Near Devi Asthanjoqa

Today I was paying for my electric bill through payu money.A sum of rs.21937/ was deducted from my Bank account but could not be transferred to sbpdcl.

PayUMoney customer support has been notified about the posted complaint.

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D

devendraprasadsingh

Oct 15, 2020

No action taken till now.The said amount of rs 21937/neither went to sbpdcl account nor to my Bank account.Delay is causing tension to me.

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

Oct 20, 2020

Verified Support

Hi Deven,

Please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

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Address: Sarsol murgamandi gt road aligarh

Consumer Message :Dear sir, dominos k ek worker nai mere pass call ki dominos k regarding costumer refund k baat Hui uss worker fraud giri or apne quick support k throwmere 3098rps debit KR va diye phonepay gift card k throw mere account s 3098rps debit kraa Diya 19/9/2020ko debit hue pessai uss worker khilaf turant action lijiye uss worker ka no hai .. [protected] is no PR call ayi isne btaya dominos ki tarf s baat KR rhe hai plz isk kilaaf action lijiye or mere paisai refund kraaiye..

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I have tried to book 2 online tickets for Akbar's tomb, agra from the QR code available in the monument.
I opened the website and made payment of Rs. 40 using my upi id.
I approved the payment from BHIM app.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.

Transaction...

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8 Comments

Address: Sreekala Mohan, Managing Director, Sanjeevani Herbals, Vattiyoorkavu

Sir, We have wrongly Transferred Rs. 1299/ to M/s biztorock india, instead of The Divine Touch towards consultancy charges. We have transferred the amount after giving our phone number and E- mail ID. No message received acknowledging the receipt of the amount. We have filed a Complaint in this site vide ID 2728210.
Paumoney customer care team replied that " This is a successful TXN via Pay UMoney and the amount has been remitted to the merchant." They advised us to contact the merchant for obtaining re-fund.
Since we have not any dealing with "biztorock India", the contact address is not available with us. Since the merchant " Biztoroc k India" is a registered merchant of PayUmoney we request them to forward the contact details of the above merchant for obtaining re fund. no reply received.

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Oct 22, 2020

Complaint marked as Resolved

Re-Fund received after deducting nearly Rs.30/- as service charges.

PayUMoney customer support has been notified about the posted complaint.

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My self Saleem I am a merchant on pay u India
2 weeks ago my customer payed 90k through payu link
And pay u saying that they cannot release The payment
My merchant id is 7256579
Now it has been 2 weeks
Still I don’t get the payment
And it’s a huge amount
For such a big business company they not have a phone number or live chat
We want to want one or two day to get reply
Please tell me what all details do you want to release the payment

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2020

PayUMoney Customer Care's response Hi Azil,

We regret the inconvenience caused. We hve shared your concern with ou team, they will connect with you and assist at the earliest.

Regards,
Team PayU

Verified Support

Oct 14, 2020

PayUMoney Customer Care's response Hi Saleem,

The trnsaction has been refunded back to the source as per your confirmation and the same reflect to source in the next 3-5 working days. We apprecite your patience in this regards,

Regards,
PayU Team

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Address: [email protected]

Trans id : SRMISTcf5b51c5327d
Amount : Rs.75000/- ( SRM university Fee) but Deducted Rs.75895.57
Date : 24/09/2020
Payment Through : ICICI Debit card
As per SRM university requirement, Rs.75000/- was to be paid. I paid the amount through my ICICI debit card but extra Rs.897.57/- deducted from the bank, which is TOO HIGH compared to SBI charges ( Rs.14.16/-).
Please look into this matter and refund the excess amount deducted during transaction.
my contact no. [protected]@gmail.com, [protected]

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Oct 12, 2020

Updated by sunil kumar Sanadhya Need urgent support and reply on this issue

Verified Support

Oct 13, 2020

PayUMoney Customer Care's response Hi Sunil,

We would like to inform you that the convenience fees may be applicable on transactions with few merchants (Utilities/Compulsory payments) and the same is visible on the payment page while processing the transaction. We request you to kindly get in touch with the merchant for any further issues regarding same.

Regards,
Team PayU

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Address: C/O RAVI DRESSES, AMALAKUTIR ROAD AMALAKUTIR ROAD, KORAPUT

Website: Payumoney.com

Money will deduct but can't received my order
Do solutions as far as possible

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I s.phanikumar from rajahmundry.i paied electrical bill through net banking, but failed is came, but ammount is debited from account, but recived money from payumoney.
I paid money for East urn power distribution.
[protected]IGAJOQENR5.
But transaction is failed but money is debited from my account.
So please send money back.
My account no
[protected]
SBI Bank
IFSC code SBIN0001014

MY MOBILE NUMBER
[protected]

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I Registered for BIS recruitment 4 days back,
now i tried to make a payment with debit card for the registration simply
then money has been deducted from central bank but it shows CM90004-DUPLICATE RECORD
i want to get refund for the payment i made
plz help me regarding this
bis registration number[protected]
i contacted bis helpline, he said refund will be come in few days
but
i...

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1 Comment

Address: Vattiyoorkavu ,thiruvananthapuram

We have transferred Rs 1299/- to M/s. BISTOROCK INDIA on[protected] vide Payment ID[protected] insted of M/s. The Divine Touch. The mistake is noticed today. Hence we request to stop payment to M/s BIZTOROCK INDIA and refund the amount in our Account with SBI, nettayam, Thiruvananthapuram.

Oct 22, 2020

Complaint marked as Resolved

received re fund after deducting nearly Rs.30/- as service charges

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2020

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID[protected]at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Oct 10, 2020

Updated by Sanjeevani herbals Dear sir,
We have no information about the merchant" BIZTOROCK INDIA", since it is a wrong transfer, the link is similar to that of " The Divine Touch" they are a registered customer of Pay U money. Please forward the contact details of the above merchant(BISTOROCK INDIA), who is also a registered customer of Pay U Money, for obtaining re-fund.

Oct 10, 2020

Updated by Sanjeevani herbals Please read it as "BIZ TO ROCK INDIA"

Oct 12, 2020

Updated by Sanjeevani herbals Dear Sir,
Not received the contact details of "BIZTOROCK INDIA" from M/s. Pay U Money since they have a registered customer of " Pay U money"
Thanks&Regards,

SANJEEVANI HERBALS

Oct 13, 2020

Updated by Sanjeevani herbals Not responded by Pay U Money

Oct 13, 2020

Updated by Sanjeevani herbals Pay u money marked as resolved complaint. it is not correct.

Verified Support

Oct 14, 2020

PayUMoney Customer Care's response PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank

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I am a small business and my aunty paid me 90k cc through payu money
But it’s in hold and asking to upload proof of delivery
What to do
I dont have proof of delivery

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 8, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered details for further assistance with your query.

Regards,
Team PayU

Reply

Azil Saleem's [Complaint's author] reply, Oct 8, 2020

[email protected]

PayUMoney Customer Care

from Gurgaon, Haryana

Oct 8, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered details for further assistance with your query.

Regards,
Team PayU

Reply

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 8, 2020

Hi, please help us with the needful Merchant ID/Case ID for assistance.

Regards
Team PayU

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In was create an account as a merchant in payumoney after my some clients make a payment between 16-sep-2020 to 25-sep-2020, approx 50000 inr payment in a satellemt but payumoney not release this amount without any reason and now if we ask about my payment he is use in professional language and not release amount he told me we send a mail to my client and ask about confirmation but still my client not recieved any email form payu side
After 10 tp 15 days already complete but my payment is pending and payumoney not give a proper answer

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 8, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered details for further assistance with your query.

Regards,
Team PayU

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

Oct 8, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered details for further assistance with your query.

Regards,
Team PayU

Reply

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 8, 2020

Hi!

Apologies for the inconvenience.

Request you to share your registered details for further assistance with your query.

Regards,
Team PayU

PayUMoney Complaints & Reviews

File a complaint to PayUMoney

PayUMoney reviews & complaints page 81

Payment done but money is not added to my wallet

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Amount got deducted from my account but not credited to supplier.

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Money debited from My account but transaction not acknowledged. And no refund received

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Dominos pizza

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Transaction through payumoney

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Amount mistakenly remitted. Kindly arrange the amount to be refunded.

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Unable to delete stored credit card information

Money debited but order not placed

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Non payment of electric bill after deducting money from my Bank account.

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Phone pay

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ASI ticket not generated but amount deducted

Transferred Rs. 1299/- to "BIZTOROCK INDIA" instead of " The Divine Touch"- Re-fund

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Settlement not released

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Extra amount deducted during university fee payment

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Didn't get my product out

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Regarding of my payment failed but money debited in my account.and not received money from payumoney.

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CM90004 - Duplicate Record Error BUT MONEY DEDUCTED

Wrong transfer of Rs.1299/- to M/s BIZTOROCK INDIA-request for refund

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Settlements are on hold

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Amount is not release without any reason

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PayUMoney Complaints & Reviews

File a complaint to PayUMoney

PayUMoney reviews & complaints page 81

Payment done but money is not added to my wallet

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Amount got deducted from my account but not credited to supplier.

Post your Comment

Money debited from My account but transaction not acknowledged. And no refund received

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Dominos pizza

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Transaction through payumoney

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Amount mistakenly remitted. Kindly arrange the amount to be refunded.

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Unable to delete stored credit card information

Money debited but order not placed

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Non payment of electric bill after deducting money from my Bank account.

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Phone pay

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ASI ticket not generated but amount deducted

Transferred Rs. 1299/- to "BIZTOROCK INDIA" instead of " The Divine Touch"- Re-fund

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Settlement not released

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Extra amount deducted during university fee payment

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Didn't get my product out

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Regarding of my payment failed but money debited in my account.and not received money from payumoney.

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CM90004 - Duplicate Record Error BUT MONEY DEDUCTED

Wrong transfer of Rs.1299/- to M/s BIZTOROCK INDIA-request for refund

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Settlements are on hold

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Amount is not release without any reason

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