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PayUMoney Complaints & Reviews

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Updated: Jul 22, 2026

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2133

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PayUMoney reviews & complaints page 81

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10 days completed daily new excuses he send me ur transaction in risk that’s why holdi put gst bill also in complaint of pay u but it’s not send my payment daily new messages ur payment is risk .. rs 33000 rs my blocked please help me I need money urgently my father was in hospital I want this money for treatment of my father please help pay u is fraud please case against this my query I’d DE[protected]
Payment I’d[protected]
I try to calls on pay u customer but no number valid it’s fraud company please remove this company from play store it’s big target to blocked money please help me for refund my money this company game with me

Aug 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2020

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. We have forwarded your concern to our team, we will check with them and assist you with the status at the earliest.

Regards,
Team PayU

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Problem Statement :[protected] i made a Fees Transaction Through your payUmoney Payment Gateway, Unfortunately The transaction was Failed But The Amount was Debited from my Account and I don't know what is happened,
~ I have TRACK ID only Please Check it the Amount was Paid or Transaction is Hanging on the PayU gateway

Nov 13, 2020

Complaint marked as Resolved

Amount refunded Successfully, But It takes More than 2 week's !!!

PayUMoney customer support has been notified about the posted complaint.

Nov 04, 2020

Updated by Aravind kumar 777 my Track id is :[protected]

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 5, 2020

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Aravind kumar 777's [Complaint's author] reply, Nov 13, 2020

Amount Refunded Successfully But It takes More than 2 weeks !!!

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Please see attached file

PayUMoney customer support has been notified about the posted complaint.

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Dear sir,
I have not received my order realme 6, order Id[protected] date:- 13/04/2020

PayUMoney customer support has been notified about the posted complaint.

Nov 03, 2020

Updated by N. B. Patel Plz sir solve my complaint

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I done my payment du my receipt is not generated

Aug 9, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 4, 2020

Verified Support

Hi, please help us with the needful PayU Payment ID for assistance.

Regards
Team PayU

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Hi,

We carried out a transaction of Rs 2999/- on 13th Aug, 2020 for a purchase on a Tablet from Tapgig.in.

Since the payment was through PayU, we thought it is safe transaction.

As it turns out, the TapGig customer help id is not responding to our emails and the website Tapgig.in is down. It appears to be a fraudulent transaction.

Transaction information is as follows:
Date of Transaction- 13th Aug 2020
Amount - Rs 2999/-
Cheque/Reference No[protected]

We have written to Payu Money customer care and managers and notified of this fraudulent transaction. No action was taken.

Warm Regards
M Mohapatra

Kindly reverse the payment.

PayUMoney customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 3, 2020

Hi,

We are here to help you. Please help us with the needful PayU Payment ID for assistance.

Regards
Team PayU

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Booked tickets on asi.payumoney.com, while paying through UPI, it showed Internal server error on the booking page, but the money was debited and no tickets were generated.
Transaction id- PYUOL[protected]
UPI transaction reference number is[protected]
Merchant- asimustsee.[protected]@axisbank

The money has not been credited back and email provided on the automatic mail generated by payUmoney team does not exist. Please help

PayUMoney customer support has been notified about the posted complaint.

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LazyPay

from Mumbai, Maharashtra

Oct 31, 2020

Hi, please share the below details iver here or through help.payu.in for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

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On 6.12.2019 Ts.331.00 was paid by me tran no 517419 but the ten failed but till date the amt has not been refunded

PayUMoney customer support has been notified about the posted complaint.

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I sent money through your payumoney for getting india book of records so the transaction shows it has been failed and the cash also debited from my account so please refund my cash as soon as possible
I request you to do the needful there is only 3 more days to finish the 15 days with in 15 days we want to apply for the certificate then only I can gets the certificate combo

PayUMoney customer support has been notified about the posted complaint.

Oct 30, 2020

Updated by Al razzy Refund my money

Oct 30, 2020

Updated by Al razzy Rs 7080 was debited from my account on 28.10.2020 so please refund my money

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 30, 2020

Verified Support

Hi, we are here to help you. Please help us with the needful PayU Payment ID for assistance.

Regards
Team PayU

Al razzy's [Complaint's author] reply, Oct 30, 2020

Pls do the needfull and refund my money

Al razzy's [Complaint's author] reply, Oct 30, 2020

Payment id:371615762
Amount: 7080.

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While making payment to oliveboard comptech private limited via PayUMoney, the transaction failed and led to debit of RS. 2999 from my SBI account .The payment ID is[protected] .kindly refund the amount as soon as possible. mail: [protected]@gmail.com

PayUMoney customer support has been notified about the posted complaint.

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C

CSSPramod

Oct 30, 2020

I wronged the call...can you please call me once again

C

CSSPramod

Oct 30, 2020

Sir, some fraudster is making calls under the name of consumer complaints.in

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Payment amount - 2648.00
payment id[protected]
merchant website/store-www.mbmc.gov.in
date/time of payment[protected]:48:45.0

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2020

PayUMoney Customer Care's response Hi,

as checked refund was successfully initiated on[protected] for PayU id[protected]/[protected] and shall reflect in the source account within 3 to 5 working days. Please find the needful Bank ARN no. for your reference[protected]. Hope this helps.

Regards
Team PayU

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On 25th OCT me and my family members 11 adults went to visit ASI Monument Bangalore - Keshava Temple also called as Somnathpura Temple

Paid RS 220 using my PayTM UPI (tried it 2 times - below reference ID's) but did not generate any ASI ticket to show to entrance security to gain access for visit

PayTM Reference ID's are
[protected]
[protected]

Please help us get Refund of the amount 440 Rs (220 each for reference IDs

Mobile Number [protected]

PayUMoney customer support has been notified about the posted complaint.

Oct 26, 2020

Updated by BhaskarRajagopal PAYTM Screenshot for Account [protected]

Verified Support

Oct 27, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

Please note, transaction done via reference id[protected]PayU id [protected]) was successful with the amount Rs 155 at our end and amount for same has been remitted to merchant "www.truebalance.io".

Further, there are 2 transactions done at asimustsee.nic.in One transaction with PayU id [protected] (Reference id[protected] was successful at our end and amount for same has been remitted to merchant and other transaction with PayU id [protected] (Reference id AXI8b8ab5b28a8e42a99e3c0e58b2add5a5) is failed and amount for same has been auto refunded on 26/10/2020 via ARN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

We are not able to trace any transaction with reference id[protected]. Request you to share the correct details for further assistance.

Regards,
Team PayU

Oct 27, 2020

Updated by BhaskarRajagopal If I understand correctly your response.

1. PayTM Reference ID[protected] was sucessful and hence Rs. 155 was paid to merchant "www.truebalance.io". which is for - ASI Monument Bangalore - Keshava Temple also called as Somnathpura Temple

But un fortunately no ticket got generated from the Merchant sitehttps://asi.payumoney.com/ and we were not allowed the entrance into the monument.

What is the process to get the refund as ultimately we were not able to get the ticket and it is a lost transaction according to us.. as even Regeneration ticket with Transaction ID did not work.

2. you are saying further PayTM Reference ID[protected] transaction failed and this amount will be refunded to me...

Okay will wait for the refund... Thank you

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Respected sir
I had applied for rakesh yadav math SPL 37 course and paid fee of 1899.but the amount is deducted from my account and course is not showing in it.
Phone no. [protected]
Email [protected]@gmail.com

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 27, 2020

Verified Support

Hi Abhishek,

as checked refund was successfully initiated on[protected] for PayU id[protected] and shall reflect in the source account within 3 to 5 working days. Please find the needful Bank ARN no. for your reference[protected]. Hope this helps.

Regards
Team PayU

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Iam Ramganesh, My Acc number = [protected]. Apr14 used my debit card payment through payu money.Amount debited my account but not response in merchant.so return to the my order amount.Kindly verify below details,

order amount =2999.07
payment id. =[protected]
Merchant order id= [protected]
order date& time= 14.04.2020, 10.53AM
Transaction reference=shopping:payu money gurgaon H

Regards,

Ramganesh G
[protected]

Aug 10, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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My transaction was failed last week but amount has been deducted from my account. I haven't received refund yet.

Please find transaction details below:
Payment Amount 2348.00
Payment Id[protected]
Merchant Website/Store www.naazperfumes.com

Date/Time of Payment[protected]:46:24.0

Failure Message Transaction Failed at bank end.

Oct 24, 2020

Complaint marked as Resolved

I checked my account transaction history and yes, amount has been refunded. But I'm very disappointed that Payumoney took one week to refund, this experience will certainly make me think twice before using their payment gateway again

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this transaction has been auto refunded on 18/10/2020 via ARN IXGAUKUXQ6. Please contact your issuing bank with the given ARN for further assistance.

Regards,
Team PayU

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R

Rakesh022

Dec 9, 2020

My transaction was failed but my money got deducted from bank .
But i didn't get my refund back.

My transaction details :

PayUMoney Customer Care's response, Dec 14, 2020

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID 11789275377 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team PayU

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 10, 2020

Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team PayU

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Dear Sir,

This is to informed you that I had request to payumoney for following refund-

I had received Rs. 600/- vide ref no.[protected] on dated 17/10/2020 now this payment shown on hold.
I am requesting you please adjusted your TDR charges with my refund initiated amount of Rs. 250000 payment id[protected] refund id 4818968 on dated 16.10.2020.
I am requesting you again please refund above said amount on urgent basis.

But they are not Refund above said amount and send a msg email Your qurery resolve

I am requesting you Please help us and resolve such issue of you have received any information about above matter Please contect us on [protected]

Aug 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

PayUMoney Customer Care's response Hi Himanshu,

Apologies for the inconvenience.

As checked, our team have sent an email regarding your concern. Request you to check the same and reply on same email for further assistance.

Regards,
Team PayU

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Address: bestech business twoer, 9th floor, sohana, rd tatvam villas dhani sector 48 gurugram haryana 122004

My transaction is failed, but the money has been debited from my account
Transaction number is [protected] DATE:[protected]
Amount Rs.15300.00,
ACCOUNT No.[protected].

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 22, 2020

Verified Support

Hi,

Please help us with the needful PayU Payment ID for assistance.

Regards
Team PayU

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Address: 4th Floor, Pearl Tower, Plot No 51, Institutional Area, Sector 32, Gurugram, Haryana 122001.

Website: resident.uidai.gov.in

On 14 October 2020, I applied for generation of pvc aadhar card through online from the website o[censored]idai. Payment receipt shows transaction status as "failure". However, net banking shows the amount had already deducted & cannot track the status of SRN-1410202012145219283755956461. Pl. do the needful as my details enclosed as attachement in the provided column.

PayUMoney customer support has been notified about the posted complaint.

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Hi,

I have done transaction of rs.3000 in easycommute with gateway is payu on 16/10/2020.

Trasaction dropped but 3000 not refunded to my bank account till now.

Please help to resolve the issue

Thanks,
Sonika

PayUMoney customer support has been notified about the posted complaint.

Oct 21, 2020

Updated by sonika sa Hi,

I have done transaction of rs.3000 in a way of easy transection with gateway of payu on 16/10/2020.

Trasaction dropped but 3000 not refunded to my bank account till now.

Please help to resolve the issue

Thanks,
Sonika

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Address: Bestech Business Tower, 9th Floor, Sohna Rd Tatwam Villas, dhani sector 48, Gurugram, hariyana 122004

Sir, i Raghavendra Singh make a Payment of 887 rupees from PAYU payment gateway for book a room on oyo hotels.
my amount deducted but oyo rooms said that they not recieve any money.
Transaction id for this payment is:- P2010161931251220618687
i make this payment from PhonePe app.

PayUMoney customer support has been notified about the posted complaint.

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