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[Resolved]  PayUMoney — cc details saved in your database

Address:Ernakulam, Kerala, 682306

My cc details were saved in your data base when i recharge jio last day. I want it remove the details of my cc from the data base as i dont want to keep it shared online. Request to remove the cc details and acknowledge. I already have raised my request and i have received the reply that the details will be kept safe with your website. But i insist to remove the CC Details. Kindly do the needful
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Aug 9, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2018
PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Complaint comments 
1 Comment

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Comments

On 30.6.2018, I initiated transaction of rs. 7766 from my ICICI Credit card for purchasing product from MYPROTEIN via PAYU India payment gateway. The amount had been debited from my Credit card but the order was not completed. Please let me know that how much time it will take to reversal the transaction.
Reply
PayUMoney Customer Care's response, Jul 12, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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