[Resolved] PayUMoney — Chargeback dispute against fraudulent transactions

Sherz

Jun 15, 2021

Website:

www.hilaptop.com

Dear PayU Support Team,
I have raised a chargeback for a fraudulent transaction that happened from my UPI Account linked with my Federal Bank account on a Website used PayU money to collect the payment. Two days before Merchant confirmed, they already refunded the payment and attached the email made between Merchant and PayU Money, shared by the Merchant.

But I still have not received the amount back to my account. Can you check the status and confirm?.
Following are the details of the transaction where I raised chargeback.
Transaction ID : S99278015
Transaction Date : 21/04/2021
Transaction Time : 14:24
Transaction Amount : 62700/-
Transactions mode : UPI([protected])
Merchant Name : Pravin lalwani
Shop Name : Laptop Zone (Hi Laptop)
Platform : https://www.hilaptop.com/
Product Name : MSI GF75 Thin 9SCSR-456IN
My Account details where Chargeback raised:
Account Name : SUSAN JOHN
Account Number : [protected]
IFSC Code : FDRL0001289

Looking forward to hearing from you
SUSAN JOHN
+[protected]

Was this information helpful?

No (5)

Yes (0)

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Email id or phone number used for processing the transaction.

Regards,
Team PayU