PayUMoney Complaints & Reviews

Address: B 151 (First Floor), Sector 31 Noida,

This is to submit that on 12 Jun 2021, from the Airtel Mobile App i made multiple attempts to pay my landline bill and every time the screen showed and error and prompted me to retry payment which resulted in my multiple payments of Rs 588.82, The amount was paid thrice and deducted from my PNB Bank Account.
The amount has neither been received by the merchant nor been refunded back to me.
The payment id's are as under:-
payu/[protected]/[protected]/Bill Payment
payu/[protected]/[protected]/Bill Payment
payu/[protected]/[protected]/Bill Payment
Request reconcile and refund the amount forthwith.
Regards
Col Rajeev Verma
Mob: [protected]
Email:[protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 17, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Order no(ONEPLUS STORE): M[protected]
Bajaj Emi card no: 20304015XXXX1782
loan no(BAJAJ): 532ECFHA487279

I am facing issue related with a transaction done online on OnePlus store dated 8th june 2021 at 10.06 pm
The amount of loan was rupees 40478.00 and after placing the order, it got cancelled at the same moment I placed transaction but the loan amount tends to be deducted from Bajaj Emi Card and Loan account got generated (532ECFHA487279).

When i communicated with ONEPLUS Customer care they informed me that the transaction was not processed because of timeout issue at the payment gateway(PAYU).

Inorder to cancel the Loan from Bajaj Finserv they needed a confirmation receipt or mail from PayU to be forwarded to [protected]@bajajfinserv.in, [protected]@gmail.com regarding the transaction failure.
Could you please look into this.
I have attached the below screenshot for your reference.

Aug 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

PayUMoney Customer Care's response Hi,

As per our record, a refund is in progress and chargeback has been raised against the said transaction via PayU ID- [protected]. We have shared your concern with our team, they will check and update you on the status soon, we will keep you updated.

We seek your patience & understanding in this matter.

Regards,
Team PayU

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I have made the payment to RAHUL TRAVELS on 12/06/2021 and Amount was : 6999.00 via PayUMoney.
Money was deducted from my account. However Merchant has not received the Amount as confirmed by Merchant(RAHUL TRAVELS).

However, spoke with my ICICI customer care, as they confirmed UPI transaction has been done successfully, there is no problem from bank end.
Official message from the bank:
"Your transaction of Rs 6999 from ICICI Bank was successfully credited to the beneficiary rahulcarrental account XXXXXXXXXX3359"
They also shared the UPI reference number(RRN), ending with RRN[[protected]]"

Merchant Name - RAHUL TRAVELS
Payment Amount - 6999.00
Date/Time of Payment - [protected]:16:40.0
Let me know if you require any further details from my end.

Could you please have a look along with shared UPI RRN and let me know when will I get my refund and the next course of action.

PayUMoney customer support has been notified about the posted complaint.

Jun 15, 2021

Updated by surendra_1985 Why this is marked as resolved?

Jun 15, 2021

Updated by surendra_1985 I don't see any comment from PayUMoney customer care but issue marked as Resolved.
Please have a look and provide the update on this.

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Address: B V R V PRASAD, D NO 9-12, PENAMALURU, KRISHNA DISTRICT, ANDHRA PRADESH-521139JANTA STAMBALU ROAD,

I recieved lenova low configuration, used and not working mobile through blue dart courier today.
But I order for Nefon A50 pro, and paid amount though credit card for Rs.3899.11 on02.05.2021.
Herewith I am attaching my ordee details, ordered mobile configuration and recived mobile.
Please revert the amount as early as possible.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 16, 2021

Verified Support

Hi! You need to contact the merchant for product related issue.

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As you are sending unwanted sms please abstain from sending any sms, regarding kotak mahindra bank as you don't have any knowledge about the fraudulent issues going on like over swapping and rtgs issues prolonging for the past 975 days, if you still proceed to send automated sms we will be forced to take the complaint with cms.Rbi.Org

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Address: I do no

Website: I do no

My account u I'd [protected]
Diamond not come but amount 240 RS debited .date 05/06/2021 I sent to phone pay method
Plz refund my amount PLZZ in my bank

Jun 13, 2021

Complaint marked as Resolved

My mail id [email protected] Mobile num.6385123413

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 5eee621b8777424e4d07 in order to get the status at their end.

Regards,
Team PayU

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R

Ritesh Mallik

Jul 1, 2021

He I have send money but I can't receive daimond please refund my payment

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PayUMoney Customer Care's response, Jul 2, 2021

Verified Support

Hi!

As checked, this is a successful transaction via PayU Id - 13415061691 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] to get the status at their end.

Regards,
Team PayU

B

Biswajit 1234

Jul 4, 2021

Please my money back

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PayUMoney Customer Care's response, Jul 5, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

I

Indrajit dhali

Jul 30, 2021

I have 240topup my free fire id my money will be debit by diamond didn't receive please refund my money

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I

Indrajit dhali

Jul 30, 2021

I topup 240 rupis In my free fire id didn't receive dimond please refund my money

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Please abstain from sending SMS to my mobile no: [protected]
for Kotak bank as the issue is under arbitration for over swiping of money for 550000 so without knowing the matter please don't send SMS

PayUMoney customer support has been notified about the posted complaint.

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Please note that one transaction of Rs. 1800/- was made on 30th March, 2021 on my Citibank credit card ending with 0130. through your PayuMoney gateway. I would like to seek your help to know the name of the merchant.

PayUMoney customer support has been notified about the posted complaint.

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Hi,

I sent mail many times, still no response from your side. Many times I call account manager. She does not pick up my call. What is the status? We will pay our clients. Do you understand my situation. what should I do? It's not Small Amount. Total 15.25 Lakhs Holding. How Long I Wait for the Money. Nowadays I can't do any further business. The Main Reason is Holding money in PayU. Please Understand. and settle Soon.

Aug 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

PayUMoney Customer Care's response Hi,

We deeply regret the inconvenience. Please share your merchant ID or registered email ID and phone number so that we can check with our team and assist you on priority.

Regards,
Team PayU

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A

AQ Star Business Solution

Jun 21, 2021

Hi,

My Merchant ID 8082151. and registered mail id is [protected]@gmail.com and contact number [protected].

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Website: colorwayshirt.in

I saw an Instagram ad about the sale on their site, So I thought it was legit and Ordered 3 shirts on sale for Rs 199 each. But I found out that it is a scam website and messaged them on Instagram. Their profile link is https://www.instagram.com/colorway_shirt/. Obviously, I got no response and the Payment Gateway was through Payu biz. As they will have the record of the bank my money has been credited to, I am filing this Complaint. My Transaction id is [protected]. Please look into this and get my refund done.

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

Regards,
Team PayU

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Address: old double storey, Lajpat Nagar, New Delhi

I made a purchase of 1099 to the merchant on 10th June & there is no response from the vendor. All modes of contact blocked by vendor & mobile number is not working. Enclosed documents copy of the payment & fb messenger blocked ... pay u payment is[protected]

Aug 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

PayUMoney Customer Care's response Hi,

We regret the inconvenience.

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence we are unable to process a refund from our end.

Regards,
Team PayU

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A

aasha yj

Jun 20, 2021

So u say any criminal can engage in money laundering without fear of law or any one .. & you as a business have no no moral or social obligation towards the country & people??? just because of you are an aggregator?? are you above the law??? & and what documents were checked before you allowed them to sing up??

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Address: Kadapa

Diamonds not received and refund my money

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jun 12, 2021

Updated by Venkateswar Reddy Vennapusa Please refund my money

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 19, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2784247 in order to get the status at their end.

Regards,
Team PayU

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Address: Gagan Pahad

I request you that I want my money so plz refund my money to my account as fast as possible

PayUMoney customer support has been notified about the posted complaint.

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S

Shaik Aftab

Jun 12, 2021

This is the transaction screenshot plz chek

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S

Shaik Aftab

Jun 12, 2021

Plz refund my money fast

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S

Shaik Aftab

Jun 12, 2021

Purchase some diamond in free fire but order not received

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PayUMoney Customer Care's response, Jun 12, 2021

Verified Support

Hi! You need to contact the merchant directly for refund related issue.

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There is a site www.abanke.com. While search some refined oil on google i get into this site and they was showing cheap rate... call me ###

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

PayUMoney Customer Care's response Hi,

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

Stay Safe, PayU

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Address: India

I purchased some uc in pubg for the amount of RS 480 and i didn't received any UC from payu please help and i want them to refund back my money

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 21, 2021

Verified Support

Hi,

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

Stay Safe, PayU

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I ordered 10 days fat burner on 04.6.2021. However, it appears that the amount has not yet been received by them. In this regard, pl refund the amount.

The transaction details are as under:

Your payment(Id[protected] of Rs 1499.0 for RATHIRA AYURVEDA PRIVATE is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

Pl do needful.

ThanQ.

D Govinda Rajulu

[protected]

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 40845 in order to get the status at their end

Regards,
Team PayU

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Payment deducted have transaction I'd but no order confirmed?? I will make full negative remarks if I didn't get my payment back

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 11, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: [email protected]

I pay money for free fire Diamond top-up rs 400 money debited but diamond not received pls check
My Free Fire I'd [protected]

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 0ede4432f94969dafa17 in order to get the status at their end.

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

Regards,
Team PayU

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S

Shan FF

Aug 25, 2022

I have purchased a top up diamond of INR 240 and my amount is debited but rewards are not received.

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S

Shan FF

Aug 25, 2022

I have purchased a top up diamond of INR 240 and amount is debited but rewards are not received.

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I need help i have made payment to www.zingoy.com 6300rs through payu money but not recevied my gift voucher and they have suspended my account i need my money back or send me my gift cards asap...transaction id 11401693GZ9H8EsG0q5TtA

Email id [protected]@gmail.com

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Address: Bangalore

Website: Oxi-india.online

Hi I made a payment through payumoney to OXI-INDIA.ONLINE (They are cheaters) on 2nd june 2021 with I'd[protected], but that beggers didn't send any product till now and their contact details also wrong (help.[protected]@oxi-india.online) I think they're looting public money so please take action and refund my money

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

We advise you to please get in touch with the issuing bank and initiate a official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence we are unable to process a refund from our end.

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 56

Amount Deducted from Account Not Received by Merchant or Refunded

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Amount debited but not credited to merchant(oneplus)

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Money was deducted from my account, However Merchant has not received the Amount.

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Received the old not working low configuration mobile through blue dart against order mobile FROM SHOP MOBILE

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Against the sms sent by your payuib

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Free fire diamond topup

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Against the sms sent by your payu

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Amount deducted but the merchant name is not known

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Settlement Pending - Merchant ID 8082151

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Shirts ordered them but not delivered

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My payment is deducted & merchant is paid but no goods dispatched

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Diamonds not received and refund my money

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I did not got my order but the money was deducted from my account

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Payumoney No/###/

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Purchased some uc in pubg

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Regarding confirmation

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Ear buds boat

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Free Fire Diamond Top-up

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I have made a payment but gift cards not received

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Money cheated by oxi-india.online

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