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PayUMoney Complaints & Reviews

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Updated: Jul 22, 2026
Complaints 3778
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2133
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PayUMoney reviews & complaints page 56

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P
Pankaj1221A1
Jul 1, 2021
Resolved
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Resolved

Transactions id - [protected]
Bank Reference Number[protected]
Pay Transactions Id - 3641006
I Paid - 729 Rs To Sunil kumar
That's Not Complete My Order Subscribers
Please Refund My Money Funds To my Bank account
Thank you
pankaj patel
Aug 12, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2021
PayUMoney Customer Care's response
Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

Regards,
Team PayU
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    A
    accounts jss aviation
    Jul 1, 2021
    Resolved
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    Resolved

    Address: 601.Corporate Tower, Sector 142, Noida, U.P

    It has been over 2 months, 2 customers of our company JSS Aviation Services Pvt Ltd have paid 2 payment for RS. 10000 and 70000. but even after regular followup with Payu Money Company on there help centre chat process and providing all documents like email id and Invoice they are transferring the amount to our account.
    they are not even replying on the ticket posted to them, neither they do have any direct line customer care Mail id nor Phone no to contact.
    How would we get our payment as there is no chain to complaint.
    Please help us with the same.
    Thanking you
    JSS Aviation Services Pvt Ltd
    Noida Sector 142, U.P
    M. No: [protected]
    Mail Id: [protected]
    Aug 12, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Jul 02, 2021
    PayUMoney Customer Care's response
    Hi! I have forwarded your concern to our respective team. Please be assured we'll resolve your query as soon as possible.
    Verified Support
    Jul 02, 2021
    PayUMoney Customer Care's response
    Hi! As checked, our team have sent an email to your buyer for confirmation. Please ask them to acknowledge the same for further assistance.
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      V
      vijay sandra
      Jul 1, 2021
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      Address: Tirupati

      Call me my cell number [protected]
      PayUMoney customer support has been notified about the posted complaint.
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        V
        vijay sandra
        Jul 1, 2021
        Resolved
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        Resolved

        Address: Tirupati

        I booking for xerox mission
        Please our product details
        Aug 6, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Hi,

        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

        Stay Safe, PayU
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          G
          Garish Bulandi
          Jun 30, 2021
          Resolved
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          Resolved

          Hello everyone,
          Payu money is fraud company, my money is near about 11 Lakh and they are not doing settlement. I had raised too many tickets and not getting support, they are asking for the e-commerce documents but I run software business how I can provide that? Kindly initiate my settlement. My Merchant ID is 8163867.
          Aug 6, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Hi!

          As informed you by our team, you need to share Invoice/Bill/Receipt and Proof of Delivery against the PayU ids [protected], [protected], [protected] for the settlement of the amount plus also elaborate your line of business on your ticket id DB[protected].

          Regards,
          Team PayU
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            R
            rahulji241
            from Delhi, Delhi
            Jun 30, 2021
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            Sir, I've done Hsbc credit card bill payment through payU on 25 jun 21, but amount has not been credited to the HSBC Bank. account. Transaction details are as follows:-
            Transaction reference number
            [protected]
            Transaction date and time
            [protected]:30:19
            Payment amount
            12148.41₹
            Pay from
            SBI NB
            Transaction details of my debited SBI account :-
            Reference no. IGALJWSXC2
            Reference no. [protected]
            Date and time
            [protected]:32

            Request resolve my issue
            Regards,
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Jul 02, 2021
            PayUMoney Customer Care's response
            Hi!

            As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant www.hsbc.in on 28/06/2021 via UTR N[protected] For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

            Regards,
            Team PayU
            Jul 05, 2021
            Updated by rahulji241
            Dear sir/ma'am
            Request provide ARN(Acquired reference number) or UTR number to my registered email by which you have settled money into merchant www.hsbc.in on 28/06/2021
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              D
              Dhanush Kumar K
              Jun 30, 2021
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              I was pay amount to your website but
              Iam not get my items so please refund my amount
              PayUMoney customer support has been notified about the posted complaint.
              Hi,

              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                U
                um2020
                Jun 29, 2021
                Resolved
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                Resolved

                Address: chennai-600056

                This my no :[protected]
                call me immediately
                Aug 6, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Hi!

                Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                Regards,
                Team PayU
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                  G
                  Gsutam
                  Jun 29, 2021
                  Resolved
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                  Resolved

                  Address: Buxar

                  Free fire me topup kiya hu. 400 ska payment succsefull ho gaya hai or dimond nhi mila hai
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                    R
                    Rajesh04041969
                    Jun 28, 2021
                    Resolved
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                    Resolved

                    Address: Gurgaob

                    My wife Sahana Shetty had placed order for 2 nighties from The Sultry Sleep a Merchant registered for Payments though your website

                    The transaction No. 652770PAY*PAYU MONEY GURGAON was made for Rs. 698 on 16th June 2021.

                    We have not received the delivery of items and now we see that lot of complaints are updated in thier websites about they being frauds.

                    We have trusted them as they are registered through your payment portal and we fell that it is your responsibility to ensure that fraud merchants are not entertained and due diligence is followed on registering merchants.

                    We request you to immediately block these merchants and take some legal action against them and ensure that people who have made payment thru your portal are refunded.

                    We have already escalated this to Cybel crime cell as a complaint against The sleep Sultry and you as parties. In addition we are are also contemplating to go tobthe media with this issue.

                    We request you to do the needful to avoid embarrassment

                    Regards
                    Rajesh Shetty
                    [protected]
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 30, 2021
                    PayUMoney Customer Care's response
                    Hi! We are not able to trace any transaction with the given information. Please share below mentioned details on [protected]@payu.in for further assistance.
                    • PayU, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used
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                      B
                      Bsingh bBaghel
                      Jun 27, 2021
                      Resolved
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                      Resolved

                      Address: House no 52, Natraj nagar colony

                      I had payed payment of rs 20000 to the shoopers app throught your payumoney gatway but that app make fraud to all other persions got refund but i have not recived till now.
                      My transition id T2101301639247061558171 of rs 20000 on dated 30/01/2021.
                      pl help me.
                      my gmail id [protected]@gmail.com
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 29, 2021
                      PayUMoney Customer Care's response
                      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                        S
                        Sindhi. Abhinash
                        Jun 27, 2021
                        Resolved
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                        Resolved

                        Address: Chinnakodour
                        Website: We need refund money

                        Please refund our money
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi!

                        Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                        Regards,
                        Team PayU
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                          X
                          XRED_abhi GAMER
                          Jun 26, 2021
                          Resolved
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                          Resolved

                          Address: Gali No 16 Harphool Vihar Jaivihar Ph-3 Baprola Najfgar

                          Payment double diamond top up but not receive diamond but payment is successful
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Jun 26, 2021
                          Updated by XRED_abhi GAMER
                          Not free fire diamond reciieve two times

                          Verified Support
                          Jun 27, 2021
                          PayUMoney Customer Care's response
                          Hi!

                          As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                          Regards,
                          Team PayU
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                            A
                            Ajay pathlavath
                            Jun 26, 2021
                            Resolved
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                            Resolved

                            Address: Telangana , Hyderabad ,

                            25.06.2021 I was book the oyo room through the rupay debit card, room is not book, but my money is debited, and I tried to next day 26.06.2021 that same complaint, 2 times debited after the money debited, next page coming CM90004-duplicate record, sir please refund my money
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 27, 2021
                            PayUMoney Customer Care's response
                            Hi!

                            Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                            Regards,
                            Team PayU
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                              Y
                              yogeshsatpute333
                              Jun 26, 2021
                              Resolved
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                              Resolved

                              For the testing purpose, I have made a Payment using My Credit card using PayUMoney Gateway.

                              It's done 20+ days but still PayUMoney not refund my amount.

                              The unsettled fund against MID 6255914 is INR 39056

                              On the PayUMoney website, there is no customer care contact also so you can't contact him, they provide support chat only.
                              Oct 28, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 02, 2021
                              PayUMoney Customer Care's response
                              Hi! Your refund has been initiated. You will receive the amount in your source account within 3-5 working days(except Saturday, Sunday and bank holidays).
                              Verified Support
                              Jul 15, 2021
                              PayUMoney Customer Care's response
                              Hi,

                              Please share the concerned PayU ID so that we can get it checked for you.

                              Regards,
                              Team PayU
                              Hi Yogesh,

                              We regret the inconvenience caused. We would like to inform you that the refund of the given PayU ID [protected] is in progress, we will update you once it is processed succesfully.

                              Regards,
                              Team PayU
                              yogeshsatpute333's [Complaint's author] reply, Aug 24, 2021
                              It already 60+ days happen not yet refunded, it is a very worse service..
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                                M
                                Musthafa Vc
                                Jun 25, 2021
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                                Address: mahrmin kurumathur kannur kerala

                                Sir my refund transaction id
                                is [protected]
                                amount is 21648 rs refund date 15/6/21 notcriditmybakacount
                                pleas chek problam thangyu
                                PayUMoney customer support has been notified about the posted complaint.
                                Jun 25, 2021
                                Updated by Musthafa Vc
                                refund notcridit mybankacount
                                transaction id [protected]

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                                  S
                                  Sonali Pandita
                                  Jun 25, 2021
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                                  Address: mbd mall,ludhiana

                                  I have ordered 3 products from a website on instagram named whiskey fashion..my money got deducted by pay u but i got no mail or sma regarding my payment as well as my orders..my transaction id no. Is below in picture... either provide me merchants no. Or refund my money .how can u give permit to use ur website to any fraud mechant
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    K
                                    Kanimozhi Kamalakkannan
                                    from Chennai, Tamil Nadu
                                    Jun 24, 2021
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                                    I placed the order on the website https://softpawsshops.com/ on 02.06.2021 and the order id is 25094.

                                    I've payed 430 rupees.

                                    But the website is not available now and we haven't received my order or any other details regarding it. I've been waiting for it so long.

                                    Please revert my money back
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      M
                                      Mahendra Kumar Purohit
                                      Jun 24, 2021
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                                      Address: Fitnessbaba onlineshoping FACEBOOK

                                      Payumoney I'd[protected] paid 594 INR on 09 May through Icici credit card vide ORDER NO. #1048 Fitnessbaba online Facebook shopping confirmation for OXYMETER & DIGITAL THERMOMETER. But neither shipment delivered by the Marchant nor replied my mail. Also no contact number of the Marchant given to reach them .
                                      In this regard already lodged police complaint.
                                      For info & take action accordingly
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Jun 24, 2021
                                      Updated by Mahendra Kumar Purohit
                                      Kindly confirm me about my refund status
                                      Verified Support
                                      Jun 25, 2021
                                      PayUMoney Customer Care's response
                                      Hi,

                                      Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                                      PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

                                      Regards,
                                      Team PayU
                                      Jun 25, 2021
                                      Updated by Mahendra Kumar Purohit
                                      But if the Marchant did not want to reply or fruad then who is responsible
                                      Jun 25, 2021
                                      Updated by Mahendra Kumar Purohit
                                      Reply me please
                                      But the Marchant has out of reach .Neither he replied nor mailed to me regarding delivery of my order .Hence it is requested to you that please contact them for refund my money as it too late . I mean after lapse of above 45 days the Marchant didn't initiate to deliver my shipment. It may be cheater or fruad onlineshoping Marchant.
                                      IN THIS REGARD I HAVE ALREADY COMPLAINT TO POLICE .
                                      Mahendra Kumar Purohit's [Complaint's author] reply, Jun 25, 2021
                                      Tell me please what is the solution
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                                        G
                                        gracebawi
                                        Jun 22, 2021
                                        Resolved
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                                        Resolved

                                        I mistakenly pay money to payumoney.[protected]@axisbank
                                        please I request you to refund me, I have all details, I recharge in one app but money is not successful recharge in app, but my money deducted
                                        amount.6850
                                        upon. Ref. ID.[protected]
                                        send from my paytm
                                        bank account no. [protected]
                                        date. 22/june/2021
                                        time. 5:47 pm
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 24, 2021
                                        PayUMoney Customer Care's response
                                        Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in or [protected]@payu.in for further assistance.
                                        • PayU, Merchant and Bank reference number.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • First 6 and last 4 digits of your card.
                                        • UPI / VPA if any used
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