PayUMoney — complaint regarding payment to boxgig.in for telecast tablet 10.1 inch on 19/08/2020, payment through payumoney gateway.

Received txt msg on 19/08/2020 regarding telecast tablet pc android 10.1 inch, touch screen 4gb/64gb dial camera at special price - rs.2999/- with keyboard.
Company name boxgig.in.
When we opt to buy this item, it prompts to payment gateway to payumoney.
We pay rs.2999/- via bank card.
Payment confirmation rec'd that we spent rs.2999/- at payupaisa57779 on 19/08/2020.
This payment with (Id[protected] sucessful to some divyanshu jain.
Till date neither any product was delivered by the company nor any response received from boxgig.in.
Trying to reach boxgig.in via mail ([protected]@gmail.com) on dt.23/08, 24/08 and today 30/08/2020, but no response received from their side.
Requested to payumoney to pls look into this matter and try to resolve as along with boxgig.in, payumoney is equally responsible for this issue.
Image of both the service provider is as at risk.
Looking forward for an suitable solution from payumoney.

Thanks & regards,