[Resolved]  PayUMoney — delhi jal board bill payment through payumoney

Address:New Delhi, Delhi, 110091

I made delhi jal borad bill payment of amount rs. 1198.25 through payumoney on 07.08.2019. The payumoney shown the transaction is successful and the same amount also debited from my bank account. However the amount is not credited to delhi jal board.
The trasction id luuxu4mkar5klpos/paudelhijalboard ([protected]).

Kindly resolve the issue.
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Nov 5, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2019
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU
Complaint comments 

Comments

I paid my bill using the pay u money platform on the official delhi jal board website but it has been more than 48 hrs yet my payment receipt is not reflecting on the website. The payumoney shows the transaction is successful and the same amount is also debited from my bank account. However the amount is not credited to delhi jal board.
Kno. [protected]
Transaction Id[protected]

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