[Resolved]  PayUMoney — failed electricity bill payment but bank account debited

Website:payumoney.com

On 8 mar 2018 at about 5:11 pm i tried to make payment of my electricity bill amounting rs 1102. My bank account was debited for rs 1111.84 towards this payment. However payu money website showed my transaction as failed.
Payment id[protected].
Please look into the matter and make payment to bescom or arrange refund and credit my bank account at the earliest.
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Apr 9, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2018
PayUMoney Customer Care's response
Hi,

Your transaction id[protected] is has been initiated for refund on 09/03/2018 and the amount shall reflect within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

Regards,
PayU Team
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