[Resolved] PayUMoney — fraud transaction on credit card on 23.06.2018 | |||
Transactions were fraudulently done by someone using my credit card on 23rd june 18 for rs.8, 0231 & again rs.8, 023 by citi bank credit card ending 9883. Please do not settle these transactions & arrange to refund to credit card. Refer one of the payment id was[protected]. Please help in this regard and also block the user who is indulging in such fraudulent activities. Am trying to reach out the customer care but not responding and kindly help out on this. Was this information helpful? | |||
Jul 26, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 25, 2018 PayUMoney Customer Care's response Hey, Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end. Regards, Team PayU | |||
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We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU