PayUMoney — fraudulent transaction on hdfc debit card

subhrajit1

from Ranchi, Jharkhand

Address:

Ranchi, Jharkhand, 834008

On 15/10/17 around 2 pm, two fraudulent transactions were made from my account, each of which debited 9021/-. So a total of 18042/- was debited.

Please block the transaction id[protected] and[protected] against sandeep kumar (They blocked my account and used my mobile number for the account holder). Please keep me updated on this.

2 messages i got show reference of payupaisa47779 on 15/10/17 for rs 9021/- each.

Please take necessary steps to get the money back in to hdfc debit account.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, date & amount of transaction and the reference id TWXXX. A bank representative shall contact you as soon as we receive this information

-Bejoy
HDFC Bank Customer Assistance

subhrajit1's [Complaint's author] reply, Oct 18, 2017

Dear sir,

This is to inform that, on 15/10/2017 some people called me in disguise of Hdfc bank personnel for debit and credit card upgrade. Few details of the debit card were shared, except PIN number. Before I could understand, 2 successive transaction took place from payumoney against Sandeep Kumar and each of them deducted inr 9021/-. So, a total of 18, 042/- was debited from my account. Immediately I got a call from hdfc transaction monitoring team confirming it as fraudulence.

I have reported the issue to nearest branch and and a file has been registered with reference no. 6147533. I have informed this to payumoney as well.

Details:
Account no: 26871530000603
Card details: Visa debit card (4987 xxxx xxxx 9478)
Transaction: payumoney
PAYUPAISA47779 for gurgaon
Transaction of 9021/- (twice)
transaction id 166558682 and 166558311 against sandeep kumar between 2:01-2:03pm.
Call details: calls was from mobile no: 092100 93880 around 2pm on 15/10/17

Please take necessary action at your end.

Yours,
SUBHRAJIT DAS

Satish....

May 12, 2021

Sir I have received a payment request from HDFC bank and my money gone please do help for refund