[Resolved]  PayUMoney — have not received refund of payment id 88799805 on account of rbl wallet closure in my bank account till now

Apr 08, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Apr 12, 2018

PayUMoney Customer Care's response Dear Gaurav,

We would like to inform you that we have refunded the amount against payment id: 88799805 to your PayUmoney wallet.

Please follow below steps to transfer your wallet amount to bank account:

1. Logon to www.payumoney.com and sign in to your wallet.

2. Click on ‘Complete One Time Transfer to Bank’ tab on the home screen.

3. Click on the View list of Beneficiaries tab.

4. You may select from the existing list of bank accounts you wish to withdraw your amount to or you may click on Add New Payee to add another bank account.

5. Select ‘Proceed on Verification’.

6. An SMS will be sent to your registered mobile number for verification. Enter the OTP and confirm the transaction by clicking on ‘Transfer Amount’.

7. A pop-up will be displayed on the screen to confirm if you would like to transfer your subsequent refunds if any to the same bank account. You may select Yes or No.

Please note that the amount transferred will reflect in your bank account within 2 working days (Excluding Saturdays, Sundays and Bank Holidays).

Warm Regards
PayUmoney Team