[Resolved] PayUMoney — irctc cancellation shows money transferred to payumoney but not transferred in my bank account

Harsh Batra

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201002

Irctc ticket cancellation id - [protected], date - 10.05.2018, pnr no - [protected], train no - 12415, refund amount 5415/-, irctc shows that the refunded amount send to payumpp on 10.05.2018, bank refund transaction id - [protected], but the amount is not deposited in my bank account till today. Please take the necessary steps... I am waiting for your reply...

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Jun 17, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Comments

ss1257

from Hyderabad, Telangana

I booked a ticket from irctc app on[protected] through payumoney.

Unfortunately my ticket was not confirmed and the amount has been refunded by irctc with transaction id:[protected] but the same not yet credited.

Please let me know, how should i get that amount.

Thanks,
Siva

PayUMoney Customer Care's response, May 17, 2018

Verified Support

Hi,

your TXN id 6974511459 has been refunded via ARN 75503728131019885234379 from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

Regards,
Team PayU