[Resolved] PayUMoney — irctc refund not received in bank for irctc cancelled booking | |||||
I had partially cancelled my ticket on the 19th of october 2018 and cancelled the ticket completely on the 20th october 2018. This is to bring to your notice that i still haven't received a refund for the same. I have received a partial refund amount of rs 1025 but another refund of rs 1025 is still pending. It shows status refunded in my refunds in irctc app which means irctc has refunded it back to payumoney. Please look into the matter and get my refund processed for the same. Please find the details about the ticket pnr no, transaction id below. Please note the total refund amount was rs 2050 but only a partial refund of rs 1025 is received. Please process my refund as soon as possible as it has already been over a month since irctc refunded it to u. I am attaching screenshots to further support my claim. Was this information helpful? | |||||
Dec 24, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Nov 22, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||||
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We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU